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Human Resources > Chapter 4 > Flashcards

Chapter 4 Flashcards

1
Q

Resonant Relationships

A

vibrant and supportive relationships that foster respect, inclusion, and open honest dialogue

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2
Q

Communication

A

the act of conveying a message from one person or group to another person or group

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3
Q

Pidgin

A

a language that uses signs, words or phrases from more than one language, allowing people to communicate without learning one another’s language

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4
Q

Language

A

a systematic form of communication that is composed of a set of sounds and symbols shared by people

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5
Q

Denotation

A

the literal or dictionary meaning of a word

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6
Q

Connotation

A

The associations, feelings, and judgments that accompany a word

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7
Q

Nonverbal Communication

A

any gesture,expression, physical action, or vocal iintonation, pitch, or volume that communicates a message either intentionally or unintentionally

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8
Q

Face

A

the public representation of an aspect of our identity that we want others to accept

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9
Q

Sender

A

a person who encodes and sends a message through a communication channel

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10
Q

Message

A

Information

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11
Q

Receiver

A

A person who receives and decodes a message

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12
Q

Channel

A

The Medium through which a message is transmitted from a sender to a receiver

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13
Q

Decoding

A

the process of converting information from one format into another inorder to understand it

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14
Q

Feedback

A

the process by which a receiver indicates to a sender through words or nonverbal signals that a message has been received or that more communication is desired

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15
Q

Feedback Loop

A

The Process of sharing information back and forth between sender and receiver

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16
Q

Noise

A

Anything that interferes with the transmission or receipt of a message

17
Q

Effective Communication

A

The result of information conveyed accurately from sender to receiver

18
Q

Efficient Communication

A

Sharing information, using the fewest possible resources (time, money,effort)

19
Q

Jargon

A

terminology that has been specifically defined in relation to certain activities, professions, or groups

20
Q

Selective Perception

A

Consciously or unconsciously focusing on certain parts of a message and ignoring others

21
Q

Stereotypes

A

rigid and often negative biases used to describe or judge individuals based on their membership in a social group

22
Q

Downward Communication

A

the flow of information from higher in an organizational hierarchy to lower

23
Q

Upward Communication

A

the flow of information from lower in an organization to higher

24
Q

Filtering

A

The deliberate miscommunication of information, including changing the information or modifying, eliminating or enhancing particular parts of a message

25
Q

Horizontal Communication

A

the flow of information between individuals at the same or similar levels of an organizational hierarchy

26
Q

Internal Communication

A

Communication that stays within, and is defined in relation to the structure of an organization

27
Q

External Communication

A

that occurs when members of an organization communicate with people on the outside

28
Q

Communication Network

A

the pattern of communication among a group of people

29
Q

Wheel Network (hub and spoke network)

A

a communication network in which one person acts as a central conduit for all information

30
Q

Chain Network

A

a communication network in which information passes in an organized sequence from one person to the next

31
Q

all-channel network

A

a communication network in which all members of a group communicate with everyone else as needed for maximum flow of information

32
Q

Formal Communication

A

communication governed by distinct and kown rules about who can communicate with whom and how they should do it

33
Q

Informal Communication

A

Communication that moves through channels other than those that have been explicitly defined within an organization

34
Q

Grapevine

A

an informal process of sharing information among and between coworkers about what is happening in an organization

35
Q

Employee Morale

A

the collective mood or spirit in an organization

36
Q

Qualitative Research

A

a process of gathering and analyzing subjective data, such as information from conversations, interviews, or answers to open-ended questions on a survey

37
Q

Quantitative Research

A

a process of gathering information that can be converted to numbers, then analyzed using statistics and other mathematical tools

38
Q

Benchmark Information

A

Information that allows HR professionals and managers to compare their scores with average, high and low scores of similar organizations

Human Resources (8 decks)

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