Chapter 4

Question 1

Resonant Relationships

Answer 1

vibrant and supportive relationships that foster respect, inclusion, and open honest dialogue

Question 2

Communication

Answer 2

the act of conveying a message from one person or group to another person or group

Question 3

Pidgin

Answer 3

a language that uses signs, words or phrases from more than one language, allowing people to communicate without learning one another’s language

Question 4

Language

Answer 4

a systematic form of communication that is composed of a set of sounds and symbols shared by people

Question 5

Denotation

Answer 5

the literal or dictionary meaning of a word

Question 6

Connotation

Answer 6

The associations, feelings, and judgments that accompany a word

Question 7

Nonverbal Communication

Answer 7

any gesture,expression, physical action, or vocal iintonation, pitch, or volume that communicates a message either intentionally or unintentionally

Question 8

Face

Answer 8

the public representation of an aspect of our identity that we want others to accept

Question 9

Sender

Answer 9

a person who encodes and sends a message through a communication channel

Question 10

Message

Answer 10

Information

Question 11

Receiver

Answer 11

A person who receives and decodes a message

Question 12

Channel

Answer 12

The Medium through which a message is transmitted from a sender to a receiver

Question 13

Decoding

Answer 13

the process of converting information from one format into another inorder to understand it

Question 14

Feedback

Answer 14

the process by which a receiver indicates to a sender through words or nonverbal signals that a message has been received or that more communication is desired

Question 15

Feedback Loop

Answer 15

The Process of sharing information back and forth between sender and receiver

Question 16

Noise

Answer 16

Anything that interferes with the transmission or receipt of a message

Question 17

Effective Communication

Answer 17

The result of information conveyed accurately from sender to receiver

Question 18

Efficient Communication

Answer 18

Sharing information, using the fewest possible resources (time, money,effort)

Question 19

Jargon

Answer 19

terminology that has been specifically defined in relation to certain activities, professions, or groups

Question 20

Selective Perception

Answer 20

Consciously or unconsciously focusing on certain parts of a message and ignoring others

Question 21

Stereotypes

Answer 21

rigid and often negative biases used to describe or judge individuals based on their membership in a social group

Question 22

Downward Communication

Answer 22

the flow of information from higher in an organizational hierarchy to lower

Question 23

Upward Communication

Answer 23

the flow of information from lower in an organization to higher

Question 24

Filtering

Answer 24

The deliberate miscommunication of information, including changing the information or modifying, eliminating or enhancing particular parts of a message

Question 25

Horizontal Communication

Answer 25

the flow of information between individuals at the same or similar levels of an organizational hierarchy

Question 26

Internal Communication

Answer 26

Communication that stays within, and is defined in relation to the structure of an organization

Question 27

External Communication

Answer 27

that occurs when members of an organization communicate with people on the outside

Question 28

Communication Network

Answer 28

the pattern of communication among a group of people

Question 29

Wheel Network (hub and spoke network)

Answer 29

a communication network in which one person acts as a central conduit for all information

Question 30

Chain Network

Answer 30

a communication network in which information passes in an organized sequence from one person to the next

Question 31

all-channel network

Answer 31

a communication network in which all members of a group communicate with everyone else as needed for maximum flow of information

Question 32

Formal Communication

Answer 32

communication governed by distinct and kown rules about who can communicate with whom and how they should do it

Question 33

Informal Communication

Answer 33

Communication that moves through channels other than those that have been explicitly defined within an organization

Question 34

Grapevine

Answer 34

an informal process of sharing information among and between coworkers about what is happening in an organization

Question 35

Employee Morale

Answer 35

the collective mood or spirit in an organization

Question 36

Qualitative Research

Answer 36

a process of gathering and analyzing subjective data, such as information from conversations, interviews, or answers to open-ended questions on a survey

Question 37

Quantitative Research

Answer 37

a process of gathering information that can be converted to numbers, then analyzed using statistics and other mathematical tools

Question 38

Benchmark Information

Answer 38

Information that allows HR professionals and managers to compare their scores with average, high and low scores of similar organizations