Chapter 10

Question 1

Meritocracy

Answer 1

a system in which people are granted power, responsibilities, and roles because of superior intellect, talent, and competencies

Question 2

Social Status

Answer 2

the relative standing or prestige you have compared with others in groups to which you belong

Question 3

Self-Directed Work Teams

Answer 3

teams in which there is no formally designated leader and members organize their own activities

Question 4

High Performance Team

Answer 4

a team that performs beyond all reasonable expectations, as compared with other teams in similar situations

- smaller size
- members have complementary skills
- members are united under a common purpose
- mutually agreed on set of performance goals
- agree on an approach to work
- share accountability for performance and work products

Question 5

Big Six Challenges

Answer 5

• Membership –degree of acceptance or inclusion in the group
• Participation – the most effective groups enable everyone to share their best ideas
• Communication – crucial to performance, can manifest in many ways; silence, cynicism, interruptions, rambling, arguing
• Influence – effective groups manage influence in ways that allow the person with the most relevant experience and knowledge to influence the group
• Social Loafing – someone decides to take a free ride, one way to prevent is to build an identity
• Emotions – group discussions will frequently generate emotions among members that are seldom discussed openly

Question 6

Conformity and Groupthink

Answer 6

• a collective pattern of defensive avoidance that leads people in a group to adopt a singular view even when there is evidence to the contrary

Question 7

Functional Conflict

Answer 7

involves allowing or encouraging differences of opinions among team members in order to yield better group outcomes

Question 8

Dysfunctional Conflict

Answer 8

– involves aggression, personal attacks, or ways of expressing differences that undermine group success