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Nails Technology Exam Review > Chapter 4-6 > Flashcards

Chapter 4-6 Flashcards

1
Q

Effective human relations and communication skills build ___________, accelerate professional growth, and help prevent misunderstandings in the workplace.

A

lasting client relationships

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2
Q

When we feel secure, we act in a _______ manner.

A

confident

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3
Q

People who create conflict most likely feel ________.

A

insecure

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4
Q

A good way to handle the ups and downs of human relations is to _________.

A

believe in yourself

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5
Q

Which of the following is not one of the golden rules of human relations ?

A

Communicate from your head and problem solve from your heart.

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6
Q

Effective communication is defined as the act of _______

A

sharing information between two people or groups

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7
Q

When you meet a client for the first time, you need to be _________

A

genuinely friendly

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8
Q

When a new client visits the salon for the first time, you should ___________.

A

take him/her on quick tour of the facility

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9
Q

when should you do the client consultation?

A

Before the service starts

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10
Q

You should perform a client consultation ________

A

to some degree, as part of every service

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11
Q

The client consultation form is also sometime called __________.

A

a intake form

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12
Q

The client consultation form typically does not ask __________.

A

the client’s age

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13
Q

The client consultation form can best described as a _______

A

Client questionnaire

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14
Q

How much time is it recommended that set aside for the client consultation?

A

5 -15 minutes

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15
Q

To help your client make choices that reflect a personal sense of style, it is recommended that you _________.

A

Research different fashion style and determine which best suits the client.

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16
Q

A person who prefers classic styling in clothing would likely want a________ with respect to her nails, makeup and hair,

A

simple and sophisticated look.

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17
Q

Which of these steps in the consultation process involves encouraging clients to flip through your photo collections to discuss what they like and why?

A

show and tell

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18
Q

Before the clients get to your station for the consultation you should __________.

A

put out a variety of pictures showing different nails shapes, lengths, and designs

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19
Q

A primary purpose of the client consultation is to have a conversation that will clue you in on his or her needs and ____________.

A

personal preferences

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20
Q

When using the 10- step consultation method, what should you do next after discussing the client’s personal preferences?

A

Analyze the client’s hands and fingertips.

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21
Q

During the client consultation you should __________-

A

discuss the client’s nail history

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22
Q

Toward the end of the client consultation, you should counsel the client on the ___________ associated with a given nail style or service as well as salon and home maintenance commitment needed to keep their nails looking their best at all times

A

Lifestyle limitations

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23
Q

Your reactions to situations beyond your control, and your ability to _______ in the face of challenges, are critical to being successful in a people profession.

A

communicate

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24
Q

Many salons set a limited amount of time that they allow a client to be late before they require them to schedule.
What is the common time limit?

A

15 minutes

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25
Q

If your tardy client arrives and you have the time to take her without jeopardizing other clients’ appointments, you should __________

A

take her but let her know why in a pleasant manner

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26
Q

If you are running late and you know it will cause delays for a later client, it is recommended that you ____________

A

have the receptionist call or text the client the client, explain the situation, and ask if she would like to reschedule.

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27
Q

If you get involved in a scheduling mix-up, you should __________.

A

Be polite and refrain from arguing.

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28
Q

If a client has a problem with the service and you cannot change what she dislikes, you should__________.

A

honestly and tactfully explain why the problem cannot be fixed.

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29
Q

When faced with an unhappy client in a situation where you are unsure what to do, it is recommended that you call on ________ or the salon manager for suggestions.

A

a more experienced nail technician.

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30
Q

Why is it best to avoid the use of slang?

A

the same word can have a different meaning across cultures

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31
Q

Mutual respect, which transforms a good nail technician into a _________ and colleague, naturally follow.

A

trusted advisor

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32
Q

Always remember that _________ is the best relationship builder.

A

listening

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33
Q

When interacting with your coworkers, it is recommended that you __________.

A

Seek help from someone you respect when you are at odds with a coworker.

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34
Q

Regardless of whether or not you like someone, your colleagues are professionals who deserve _________

A

your respect

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35
Q

The salon manager is generally the person with the most responsibility regarding the ________.

A

salon’s overall operation

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36
Q

When interacting with the salon manger, you should _________.

A

be open to constructive criticism

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37
Q

A periodic review of an employee’s behaviors and activities important to the salon called____________

A

an employee evaluation

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38
Q

Many beauty professionals do not take advantage of the crucial communication opportunity with their supervisor to discuss their __________.

A

future advancements

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39
Q

At the end of an evaluation performance review meeting, -___________

A

thanks the manger for the feedback and guidance

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40
Q

As the time for your review drawn near, it is recommended that you ____________

A

perform a self evaluation of your performance.

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41
Q

A fundamental factor in human relations involves a person’s sense of __________

A

security

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42
Q

When you believe in yourself, you trust your judgment, __________, and stick to what you believe is right.

A

uphold your values

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43
Q

You can communicate through words, voice inflections, ________, body language or visual tools.

A

facial expressions

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44
Q

Clients are coming to you for services and paying for your expertise, which mean you need to ______ every time they come see you.

A

court them

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45
Q

Clients with a dramatic style generally _________

A

Choose nail designs that demand greater attention

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46
Q

A mechanical process using soap and water or detergent and water to remove dirt, debris, and many disease - causing germs is known as ___________.

A

Cleaning

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47
Q

A chemical process used to reduces the number of disease-causing germs on surfaces to a safe level is known as ____________.

A

sanitizing

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48
Q

A chemical process that uses specific products to destroy organisms on nonporous surfaces is known as __________

A

disinfecting

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49
Q

Regulations prohibit nails technicians from ________ the living skin and from removing callused skin, warts, corns, and in-grown toenails.

A

cutting or puncturing

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50
Q

OSHA stands for _________

A

Occupational Safety and Health Administration

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51
Q

OSHA was created as part of the ________ to regulate and enforce standards to protect employees in the workplace.

A

U.S Department of Labor

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52
Q

Prior to 2012, chemical manufacturers and importers were required to assess to potential hazard associated with their products by publishing _________

A

Material safety data sheets.

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53
Q

In 2012, OSHA agreed to comply with the Globally Harmonized System of Classification and Labeling of Chemical System (GHS) which requires the use of a standard-format called ________ (SDS ) to replace the MSDS.

A

Safety Data Sheets

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54
Q

The SDS contains _________ categories of information.

A

16

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55
Q

As part of the SDS categories, first aid measures include important symptoms and effects as well as________

A

required treatment

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56
Q

As part of the SDS categories, handling and storage lists precautions for safe handling and storage, including ________.

A

Incompatibilities

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57
Q

As part of the SDS categories, toxicology information includes routes of exposures, related symptoms, and _________

A

acute and chronic effects.

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58
Q

Either OSHA or, in some cases, state board inspectors can ________ if SDSs are not available during regular business hours.

A

issue a fine to the salon

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59
Q

A disease that is caused by bacteria that are transmitted by coughing or sneezing is know as________.

A

tuberculosis

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60
Q

It is against federal law to use any disinfecting product contrary to its _________.

A

labeling

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61
Q

A microscopic organism that normally exists in low concentrations in tap water that has been known to cause serious skin infections on legs after pedicures is _____________

A

Mycobacterium fortuitum

62
Q

Laws are written by both federal and state legislatures to determine the __________ for license holder and to establish guidelines for regulatory agencies to make rules.

A

scope of practice

63
Q

The invasion of body tissues by disease - causing pathogens is known as __________.

A

an infection

64
Q

The methods used to eliminate or reduce the transmission of infectious organism are called

A

infection control

65
Q

To determine the nature of a disease, such as a nails disease from its symptoms is to __________.

A

diagnose

66
Q

Disinfectants used in salons must be bactericidal, fungicidal, and ___________.

A

virucidal

67
Q

All of the following is true about bacteria except which of the following:

A

they can exist everywhere

68
Q

Most bacteria are nonpathogenic which means they are harmless organisms that may perform ________ functions and are safe to come in contact with since they do not cause disease or harm.

A

useful

69
Q

A nonscientific term for disease-producing organisms is known as _____________.

A

germs

70
Q

Which type of cocci grown in clusters like a bunch of grapes?

A

Staphylococci

71
Q

Spherical bacteria that grow in pairs and cause diseases such as pneumonia are _________

A

diplococci

72
Q

Spirilla bacteria are divided into two groups: Treponema papillida which causes syphilis and Borrelia burgdorferi which causes _________.

A

Lyme disease

73
Q

Different bacteria move in different ways and self-movement is known as ________-

A

Motility

74
Q

When bacteria reach their largest size, they divide into two new cells- a process called ___________

A

binary fission

75
Q

Certain fungi and bacteria coat themselves with wax outer shells that are able to withstand long periods of famine, ___________ and unsuitable temperatures.

A

dryness

76
Q

Tissue inflammation creates a fluid known as __________

A

pus

77
Q

A main cause of infection from a salon’s whirlpool foot spa can be traced to debris building up create a thin coating called

A

Biofilm

78
Q

When a disease spreads from one person to another, it is said to be __________

A

a contagious disease

79
Q

Redness, heat pain and swelling are an indication of _____________

A

an inflammation

80
Q

A parasitic submicroscopic particle that infects and resides in the cells of a biological organism is known as _______

A

a virus

81
Q

Nail technicians may want to ask their doctor about getting vaccinated against

A

Hepatitis B

82
Q

Hepatitis is a blood-borne disease that damages which part of the body?

A

liver

83
Q

A person can be infected with HIV for many years without having symptoms, but testing can determine if a person is infected within _________ months after exposure to the virus.

A

six

84
Q

Single-cell organisms that grow in irregular masses that included molds, mildews, and yeasts and can produce contagious disease such as ringworm are called

A

fungi

85
Q

A ________ is an organism that grows, feeds and shelters on or in another organism without contributing anything to the other organism’s survival.

A

parasite

86
Q

Immunity against disease can be either _________

A

natural or acquired

87
Q

When you remove all visible dirt and debris from something using soap and water, you _________

A

clean

88
Q

What is the accepted method for testing an autoclaves?

A

Spore test

89
Q

Disinfectants are appropriate on _________

A

nonporous surfaces

90
Q

Unless the label states otherwise, implements being disinfected must remain immersed in the disinfectant for at least ________ minutes

A

10

91
Q

The technical term for quats is ________

A

quaternary ammonium compounds

92
Q

Phenolic disinfectants are powerful tuberculocidal disinfectants that have a ________ .

A

very high pH

93
Q

Household bleach, an effective disinfectant for salon uses, ___________

A

can cause skin irritation

94
Q

When using disinfectants, you must always __________ and avoid skin and eye contact.

A

wear gloves

95
Q

A multi-use, or ________, item can be cleaned, disinfected, and used on more than one person, even if the item is accidentally exposed to blood or body fluid.

A

reusable

96
Q

If client packs are allowed in your state, each item must be properly cleaned, disinfected, and ________ before being placed in the pack

A

dried

97
Q

A nail technician’s tools must be cleaned and disinfected

_________.

A

after each use

98
Q

What types of cleansers are specially designed to break down stubborn films and residue of pedicure products from foot spas?

A

Chelating soaps

99
Q

Contact with non-intact skin, blood, bloody fluid, or other potentially infectious materials that results from the nails technician’s performances is known as ___________

A

exposure incident

100
Q

Who publishes the Standard Precautions?

A

The CDC

101
Q

if there is an exposure incident, what is your next step after you stop the services and put on gloves?

A

Apply pressure and clean the injury with an antiseptic.

102
Q

When cleaning and disinfecting a whirlpool foot spa after a client, what is the next step after draining all the water from the basin?

A

Scrub all visible residue from inside the basin with soap and water.

103
Q

The study of the tiny structures found in tissue is called ______

A

histology

104
Q

The cell of all living things are composed of a substance called

A

Protoplasm

105
Q

Mitosis occurs when ________

A

one cell split into two identical cells

106
Q

Unfavorable conditions that will inhibit a cell’s growth and reproduction include all but which of the following?

A

Adequate food

107
Q

The process of building up larger molecules from smaller ones is called__________

A

anabolism

108
Q

Which type of tissue binds together, protects, and supports the various parts of the body?

A

connective tissue

109
Q

Which type of tissue lines the respiratory organs?

A

Epithelial tissue

110
Q

Which organ supplies oxygen to the blood?

A

lungs

111
Q

The ________ system purifies the body by eliminating waste matter.

A

Excretory

112
Q

The human skeleton eventually has _______ bones after some have fused together.

A

206

113
Q

About one-third of bone is organic matter, and the other two-thirds are primarily composed of ________

A

minerals

114
Q

Which of the following is an example of an immovable joint?

A

Skull

115
Q

The ______ is the inner and larger bone of the forearm, attached to the wrist and located in the side of the the little finger.

A

Ulna

116
Q

The phalanges are the bones of the _________

A

fingers and toes

117
Q

The ________, also called the accessory bone, forms the kneecap joint.

A

patella

118
Q

Which of the following is a tarsal bone?

A

Navicular

119
Q

How many muscles are there in the human body?

A

More than 600

120
Q

Which type of muscle tissue is found in the internal organs of the body, such as the digestive system?

A

Non-striated muscle

121
Q

Which of the following is not one of the three part of a muscle?

A

Nucleus

122
Q

Muscular tissue can be stimulated by massage which is pressure and friction created by hand, electric vibrator, or

A

water jets

123
Q

Where is the latissimus dorsi located?

A

Lower back

124
Q

The ________ is the large muscles that covers the entire back of the upper arm and extends the forearm.

A

tricep

125
Q

The _______ are the muscles that separate the fingers.

A

Abductors

126
Q

The _________ originates at the upper portion of the fibula and bends the foot down.

A

soleus

127
Q

The _______ moves the lesser toes and helps maintain balances while walking.

A

Flexor digitorum brevis

128
Q

The scientific study of the structure, function, and pathology of the nervous system is known as ____________

A

Neurology

129
Q

The principal components of the nervous system include all but which of the following?

A

Carpus

130
Q

The spinal cord originates in the __________

A

brain

131
Q

There are how many pairs of cranial nerves?

A

12

132
Q

The treelike branches of nerve fibers extending from the nerve cell that carry impulses toward the cell and receive impulses from other nerves cells are called ________

A

Dendrites

133
Q

Which type of nerves carries impulses from the sense organ to the brian?

A

Afferent

134
Q

The ________ nerves, with its branches, supplies the fingers.

A

Digital

135
Q

The _______ nerve extends from behind the knee to wind around the head of the fibula to the front of the leg, where it divides into two branches.

A

common peroneal

136
Q

The sural nerve supplies impulses to the skin on the ________.

A

foot and leg

137
Q

The lymphatics are also known as __________.

A

lymph vessels

138
Q

What is the primary function of lymph?

A

To carry waste and impurities away from the cells

139
Q

About how much does a human heart weight?

A

9 ounces

140
Q

The chambers of the heart include?

A

the atria and ventricles

141
Q

When oxygen-rich blood returns to the heart, it enters the __________

A

left atrium

142
Q

When blood leaves the heart to flow throughout the body, it exits from the ________

A

left ventricle

143
Q

Compared to arteries, veins are located _______

A

Closer to the outer skin surface

144
Q

Blood comprise about ________ of the body’s total weight

A

1/20

145
Q

Blood is _________

A

sticky

146
Q

Blood in the arteries is ___________

A

bright red

147
Q

What are leukocytes?

A

White blood cells

148
Q

Platelets are

A

smaller than red blood cells

149
Q

Blood helps to equalize the body’s temperature; seals leaks found in injured blood vessels; carries water, oxygen , and food to all cells; carries away carbon dioxide and other waste products; and _______

A

works with the immune system to protect the body

150
Q

what is the most complex organ of the endocrine system?

A

Pituitary gland

151
Q

The organ that eliminates waste containing perspiration is the _______

A

Liver

152
Q

If deprived of oxygen, a person will die in within_____

A

minutes

Nails Technology Exam Review (7 decks)

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