Chapter 21&22 Flashcards
It is recommended that while you network with mentors, nail professional, educators, and classmates, you ask questions, take advice, _________, and consider all your options.
listen to their comments
In service business such as nail technology, your work primarily revolves around _________
serving your clients
As you serve your clients, important behaviors include putting others firsts, being true to your word, _________, being a problem solver, and being courteous.
being punctual
Getting to work on time shows respect not only for your clients, but also for _________
your coworkers
In a professional environment, it is important to always perform quality work, meet the clients’ expectations, and the well versed in ________
the latest nail trends
You can remain knowledgeable about the changes in the industry by reading industry magazines, attending trade shows and networking events and __________
attending classes
Being a team player means following several workplace principles including being concerned with the success of others being willing to help, ________, and remaining positive.
sharing your knowledge with coworkers
Salon management should be loyal to the clients and __________
their staff
A document that outlines all the duties and responsibilities of a particular position in the salon or spa is called ________
a job description
A key element in conflict resolution is___________
being accountable for your part in the situation
If you are unclear about something listed as your responsibility, it is up to you to ___________
ask for clarification
When you accept a salon position, what will be paid for you work is called ___________
compensation
Which of the following is not a standard method of compensation in the nail industry?
Tip only
If you don’t think you can make enough money solely on a commission basis, then take a position in salon or spa that will pay you an hourly wage until you _________
build you clientele
Customers who are loyal to a particular nail technician are known as your ________
client base
If you are offered a set salary each week, it lieu of an hourly rate, that salary must _________
be equal to the minimum wage for the number of hours you work.
The commission paid to a nail technician working on a commission-only basis generally ranges from _________
25 - 60 percent
If you work under a commission payment structure, the salon usually provides the ________ you will need to perform nail services.
products
Nail technicians can increase their chances of building a solid and loyal clientele more quickly if they live in an area with lots of potential clients, have advanced training, skills, certifications, artistic abilities, and _________
employ marketing and publicity strategies
A _________ payment structure is often used to motivate nail technicians to perform more services.
salary-plus-commission
Tips are income in addition to regular compensation and must be tracked and __________.
reported as regular income
How often must tips be recorded?
Daily
The best way to keep tabs on your progress is to ask for feedback from you clients, salon or spa manager, and ___________
key coworkers
Evaluations are commonly scheduled 90 days after hiring and then ________ after that.
once a year
Ask a ______ to sit in on one of your consultations and make note of areas where you can improve.
senior nail technician
Not paying back your student loan or other type of mortgage is known as defaulting, and it can have serious consequences regarding your personal and professional
credit
If you know you will need to take home $3,000 per month to support your needs, you will want to calculate how this translates into the ________
number of clients and services you perform per month
One recommended method for increasing your disposable income is __________
to spend less money
If you have a loyal client base and a mastery of services offered, it is appropriate to increase your prices _________
every year or two
It is recommended that you speak with ________ for advice on how reduce your credit card debt, invest your money, and plan for retirement.
a financial planner
The practice of recommending and selling additional services to clients that you may perform is known as ___________
ticket upgrading
The act of recommending and selling quality products to clients for at - home nail care is called ______
retailing
To be successful in sales, you need _______ determination, and a good personality.
ambition
Recognizing the client’s needs and ______ lays the foundation for successful selling.
preferences
You become _______ by knowing about the products you are selling and by believing that they are as good as you say.
confident
What is the standard retail sales commission for nail technicians?
10 percent
One way that is recommended to get the conversation started about retailing products is that you ________
place products in the clients’ hands whenever possible
If you are going to send a client a birthday card with a special offer, it is recommended that you send it out _________
about one month before the client’s birthday
If you send a client a birthday card with a special offer, it is recommended that the offer be valid _________.
only during the birthday month
You can expand your client base by being reliable respectful, positive, and ________
professional
Your responsibility is to be the client’s _______
nail technician
When selling, it is recommended that after you establish rapport with the client, you __________
determine the client’s needs
It is recommended that you rebook a client _________
before she leaves the salon
How long should a client be in the salon?
As long as it takes to adequately complete the service
After researching web articles regarding building a client base, make a list of the suggestions that seem suitable and try one every _________
two or three months
Booth rental, also known as ______ rental, is when a nail technician rents a booth in a salon or spa.
chair
In a booth rental arrangement, a nail technician generally is solely responsible for her own clientele, furniture, telephone, advertising, towels , insurance, laundry, supplies, and __________
utility bills
The state board in ________ does not recognize booth rental as an acceptable method of doing business.
Pennsylvania
Opening your own salon or spa is a huge undertaking, financially, physically, and _________, because you will face challenges that are complex and unfamiliar to you.
mentally
A _________ statement is a long-term picture of what a business is to become and what it will look like when it gets there.
vision
Which term refers to a set of benchmarks that, once achieved, help you realize your mission and your vision
Goals
In your business timeline, the time to tend to the business, its clientele, and its employees and to grow and expand the business so that it is profitable, is in years _______
2-5
In determining the feasibility of your business, you must address if you have _______ that will set your business apart from other nail businesses in your area.
a special skill or talent
A business that is owned and operated by one person, although the owner may have employees is called _______
a sole proprietorship
In a sole proprietorship, the owner determines the policies and has the last say in decision making as well as _________
assuming expense, receiving profit, and bearing all losses
A business structure in which two or more people share ownership, although not necessary equally, is called ___________
a partnership
People often enter into a partnership arrangement to have more capital or money to invest in a business and to __________
Have help operating business
A corporation is an ownership structure controlled by one or more stockholders and is one of the best ways to __________
protect personal assets
Who own a corporation?
The stockholders
Employees of a corporation pay income tax on ___________
the salary that is drawn
When opening your own business, it is recommended that you consult with ________ to find out the ways in which your business may be registered for tax purposes
an attorney and accountant
To become an S corporation, the S corporation status is elected through ________
the IRS
What does LLC stand for?
Limited Liability Company
A _______ is a written plan of a business as it is seen in the present and envisioned in the future, to follow throughout the entire process of starting your own business.
business plan
Which part of a business plan describes how the business will run administratively?
Organizational plan
Which part of the business plan outlines all of the research obtained regarding the clients your business will target and their needs, wants, and habits?
marketing plan
Before purchasing an existing nail salon, _______ to determine the actual value of the business once current owner’s bookings are taken out of the equation.
conduct a financial audit
It is important to protect your business by installing adequate locks, a fire alarm system, and ________
a burglar alarm system
If you sell retail, you may need to obtain _________ or other license.
a seller’s permit
Information about a specific population, including data on race, age, income, and educational attainment is known as __________.
demographics
The ongoing, reoccurring processes or activities involved in the running of a business for the purpose of producing income and valued is known as _______
salon operations
A typical salon spends about ________ of its total gross income on rent.
13 percent
Which of the following expenses typically represents about 3 percent of a salon’s total gross income?
Depreciation
A typical salon spends about 1.5 percent of its total gross income on which of the following expenses?
Repairs
About _______ of a typical salon’s total gross income is profit.
15 percent
A ________ is someone who is trained to do everything from recording sales and doing payroll to generating a profit-and-loss statement.
full charge bookkeeper
Supplies that are sold to clients are called___________
retail supplies
Services records should include the contact information, the products used, and _______ for each client.
the service results obtained
When renovating a salon, it is recommended that you consult with _________
a professional equipment and furniture supplier
Which of the following is not an important consideration when interviewing potential employees?
Their age
Which part of the salon is considered the salon’s nerve center?
The reception area
The reception area should be well stocked with ________
business card
During the slow periods, it is customary for the receptionist to perform other duties such as straightening up the reception area, maintaining inventory, and __________
completing daily report
Which of the following is not a common responsibility of a salon receptionist?
Performing employee evaluation
The receptionist must have an appearance that conveys the salon’s image, knowledge of various services offered, and ___________
unlimited patience
When using the telephone, you should use pleasant voice, speak clearly, use correct grammar, and __________
show interest and concern
When answering the phone, it is important to _______
answer promptly
If a client calls to make an appointment with her favorite nail technician at a certain time, and the nail technician is not available, the receptionist should first __________
suggest other available times
What is considered the best form of advertising?
satisfied clients
In considering the general reasons people buy products, we can assume that people are motivated to ________
satisfy a need
