Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Nails Technology Exam Review > Chapter 21&22 > Flashcards

Chapter 21&22 Flashcards

1
Q

It is recommended that while you network with mentors, nail professional, educators, and classmates, you ask questions, take advice, _________, and consider all your options.

A

listen to their comments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

In service business such as nail technology, your work primarily revolves around _________

A

serving your clients

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

As you serve your clients, important behaviors include putting others firsts, being true to your word, _________, being a problem solver, and being courteous.

A

being punctual

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Getting to work on time shows respect not only for your clients, but also for _________

A

your coworkers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

In a professional environment, it is important to always perform quality work, meet the clients’ expectations, and the well versed in ________

A

the latest nail trends

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

You can remain knowledgeable about the changes in the industry by reading industry magazines, attending trade shows and networking events and __________

A

attending classes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Being a team player means following several workplace principles including being concerned with the success of others being willing to help, ________, and remaining positive.

A

sharing your knowledge with coworkers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Salon management should be loyal to the clients and __________

A

their staff

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

A document that outlines all the duties and responsibilities of a particular position in the salon or spa is called ________

A

a job description

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

A key element in conflict resolution is___________

A

being accountable for your part in the situation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

If you are unclear about something listed as your responsibility, it is up to you to ___________

A

ask for clarification

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

When you accept a salon position, what will be paid for you work is called ___________

A

compensation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Which of the following is not a standard method of compensation in the nail industry?

A

Tip only

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

If you don’t think you can make enough money solely on a commission basis, then take a position in salon or spa that will pay you an hourly wage until you _________

A

build you clientele

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Customers who are loyal to a particular nail technician are known as your ________

A

client base

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

If you are offered a set salary each week, it lieu of an hourly rate, that salary must _________

A

be equal to the minimum wage for the number of hours you work.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

The commission paid to a nail technician working on a commission-only basis generally ranges from _________

A

25 - 60 percent

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

If you work under a commission payment structure, the salon usually provides the ________ you will need to perform nail services.

A

products

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Nail technicians can increase their chances of building a solid and loyal clientele more quickly if they live in an area with lots of potential clients, have advanced training, skills, certifications, artistic abilities, and _________

A

employ marketing and publicity strategies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

A _________ payment structure is often used to motivate nail technicians to perform more services.

A

salary-plus-commission

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Tips are income in addition to regular compensation and must be tracked and __________.

A

reported as regular income

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

How often must tips be recorded?

A

Daily

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

The best way to keep tabs on your progress is to ask for feedback from you clients, salon or spa manager, and ___________

A

key coworkers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Evaluations are commonly scheduled 90 days after hiring and then ________ after that.

A

once a year

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Ask a ______ to sit in on one of your consultations and make note of areas where you can improve.

A

senior nail technician

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Not paying back your student loan or other type of mortgage is known as defaulting, and it can have serious consequences regarding your personal and professional

A

credit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

If you know you will need to take home $3,000 per month to support your needs, you will want to calculate how this translates into the ________

A

number of clients and services you perform per month

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

One recommended method for increasing your disposable income is __________

A

to spend less money

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

If you have a loyal client base and a mastery of services offered, it is appropriate to increase your prices _________

A

every year or two

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

It is recommended that you speak with ________ for advice on how reduce your credit card debt, invest your money, and plan for retirement.

A

a financial planner

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

The practice of recommending and selling additional services to clients that you may perform is known as ___________

A

ticket upgrading

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

The act of recommending and selling quality products to clients for at - home nail care is called ______

A

retailing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

To be successful in sales, you need _______ determination, and a good personality.

A

ambition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Recognizing the client’s needs and ______ lays the foundation for successful selling.

A

preferences

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

You become _______ by knowing about the products you are selling and by believing that they are as good as you say.

A

confident

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

What is the standard retail sales commission for nail technicians?

A

10 percent

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

One way that is recommended to get the conversation started about retailing products is that you ________

A

place products in the clients’ hands whenever possible

38
Q

If you are going to send a client a birthday card with a special offer, it is recommended that you send it out _________

A

about one month before the client’s birthday

39
Q

If you send a client a birthday card with a special offer, it is recommended that the offer be valid _________.

A

only during the birthday month

40
Q

You can expand your client base by being reliable respectful, positive, and ________

A

professional

41
Q

Your responsibility is to be the client’s _______

A

nail technician

42
Q

When selling, it is recommended that after you establish rapport with the client, you __________

A

determine the client’s needs

43
Q

It is recommended that you rebook a client _________

A

before she leaves the salon

44
Q

How long should a client be in the salon?

A

As long as it takes to adequately complete the service

45
Q

After researching web articles regarding building a client base, make a list of the suggestions that seem suitable and try one every _________

A

two or three months

46
Q

Booth rental, also known as ______ rental, is when a nail technician rents a booth in a salon or spa.

A

chair

47
Q

In a booth rental arrangement, a nail technician generally is solely responsible for her own clientele, furniture, telephone, advertising, towels , insurance, laundry, supplies, and __________

A

utility bills

48
Q

The state board in ________ does not recognize booth rental as an acceptable method of doing business.

A

Pennsylvania

49
Q

Opening your own salon or spa is a huge undertaking, financially, physically, and _________, because you will face challenges that are complex and unfamiliar to you.

A

mentally

50
Q

A _________ statement is a long-term picture of what a business is to become and what it will look like when it gets there.

A

vision

51
Q

Which term refers to a set of benchmarks that, once achieved, help you realize your mission and your vision

A

Goals

52
Q

In your business timeline, the time to tend to the business, its clientele, and its employees and to grow and expand the business so that it is profitable, is in years _______

A

2-5

53
Q

In determining the feasibility of your business, you must address if you have _______ that will set your business apart from other nail businesses in your area.

A

a special skill or talent

54
Q

A business that is owned and operated by one person, although the owner may have employees is called _______

A

a sole proprietorship

55
Q

In a sole proprietorship, the owner determines the policies and has the last say in decision making as well as _________

A

assuming expense, receiving profit, and bearing all losses

56
Q

A business structure in which two or more people share ownership, although not necessary equally, is called ___________

A

a partnership

57
Q

People often enter into a partnership arrangement to have more capital or money to invest in a business and to __________

A

Have help operating business

58
Q

A corporation is an ownership structure controlled by one or more stockholders and is one of the best ways to __________

A

protect personal assets

59
Q

Who own a corporation?

A

The stockholders

60
Q

Employees of a corporation pay income tax on ___________

A

the salary that is drawn

61
Q

When opening your own business, it is recommended that you consult with ________ to find out the ways in which your business may be registered for tax purposes

A

an attorney and accountant

62
Q

To become an S corporation, the S corporation status is elected through ________

A

the IRS

63
Q

What does LLC stand for?

A

Limited Liability Company

64
Q

A _______ is a written plan of a business as it is seen in the present and envisioned in the future, to follow throughout the entire process of starting your own business.

A

business plan

65
Q

Which part of a business plan describes how the business will run administratively?

A

Organizational plan

66
Q

Which part of the business plan outlines all of the research obtained regarding the clients your business will target and their needs, wants, and habits?

A

marketing plan

67
Q

Before purchasing an existing nail salon, _______ to determine the actual value of the business once current owner’s bookings are taken out of the equation.

A

conduct a financial audit

68
Q

It is important to protect your business by installing adequate locks, a fire alarm system, and ________

A

a burglar alarm system

69
Q

If you sell retail, you may need to obtain _________ or other license.

A

a seller’s permit

70
Q

Information about a specific population, including data on race, age, income, and educational attainment is known as __________.

A

demographics

71
Q

The ongoing, reoccurring processes or activities involved in the running of a business for the purpose of producing income and valued is known as _______

A

salon operations

72
Q

A typical salon spends about ________ of its total gross income on rent.

A

13 percent

73
Q

Which of the following expenses typically represents about 3 percent of a salon’s total gross income?

A

Depreciation

74
Q

A typical salon spends about 1.5 percent of its total gross income on which of the following expenses?

A

Repairs

75
Q

About _______ of a typical salon’s total gross income is profit.

A

15 percent

76
Q

A ________ is someone who is trained to do everything from recording sales and doing payroll to generating a profit-and-loss statement.

A

full charge bookkeeper

77
Q

Supplies that are sold to clients are called___________

A

retail supplies

78
Q

Services records should include the contact information, the products used, and _______ for each client.

A

the service results obtained

79
Q

When renovating a salon, it is recommended that you consult with _________

A

a professional equipment and furniture supplier

80
Q

Which of the following is not an important consideration when interviewing potential employees?

A

Their age

81
Q

Which part of the salon is considered the salon’s nerve center?

A

The reception area

82
Q

The reception area should be well stocked with ________

A

business card

83
Q

During the slow periods, it is customary for the receptionist to perform other duties such as straightening up the reception area, maintaining inventory, and __________

A

completing daily report

84
Q

Which of the following is not a common responsibility of a salon receptionist?

A

Performing employee evaluation

85
Q

The receptionist must have an appearance that conveys the salon’s image, knowledge of various services offered, and ___________

A

unlimited patience

86
Q

When using the telephone, you should use pleasant voice, speak clearly, use correct grammar, and __________

A

show interest and concern

87
Q

When answering the phone, it is important to _______

A

answer promptly

88
Q

If a client calls to make an appointment with her favorite nail technician at a certain time, and the nail technician is not available, the receptionist should first __________

A

suggest other available times

89
Q

What is considered the best form of advertising?

A

satisfied clients

90
Q

In considering the general reasons people buy products, we can assume that people are motivated to ________

A

satisfy a need

Nails Technology Exam Review (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions