Chapter 4 Flashcards
What is job satisfaction
How you feel about your work and what you think about your job
What are values
Things we consciously or unconsciously wish to attain
What does the value-precept model of job satisfaction claim?
job satisfaction depends on whether you perceive that your job supplies the things that you value.
What is the formula related to the value-precept model?
Dissatisfaction=(Vwant-Vneed)X(Vimport)
What are the five facets of job satisfaction according to the value precepts model?
Pay, Promotion, Supervision, Coworkers, Work itself
What are the 5 key factors of the Job Characteristics Theory
Variety, Identity, Significance, Automony, Feedback
What are the three psychological states of the Job Characteristics Theory, and what contributes to them
- Meaningfulness of work (Variety, Identity, Significance)
- Responsibility for outcome (Autonomy
- Knowledge of Results (Feedback)
What are moderators?
something that influences the strength of the relationships between variables
What are the moderators in the job char. theory?
Knowledge and Skill
Growth Need Strength
According to JC how are jobs improved?
Enrichment
Crafting
What are moods?
states of feeling that are often mild, last for an extended period of time, are not directed at or caused by anything
What are the two axes of mood?
Pleasant vs Unpleasant
Activated vs unactivated
What is flow, and what causes it?
a state of total immersion in a task; having a challenging piece of work with the knowledge and skills to complete it
What are emotions?
states of feeling that are intense, lost only a few minutes, and are caused or directed at something or someone specific
What is the difference between emotions and moods?
Emotions are direacted at someone/something whiles moods are not.
What does the affective events theory state?
Workplace events can generate affective reactions–reactions that can go on to influence work attitudes and behaviors
What are some examples of negative and positive emotions?
Negative: anger, anxiety, fear, guilt, shame, sadness, envy, disgust
Positive: Joy, pride, relief, hope, love, and compassion
What is emotional labor?
Labor requiring the need to manage emotions to complete work successfully
What is emotional contagion
the idea that one person can “catch” or be influenced by the emotions of another person
