Chapter 2

Question 1

What is job performance?

Answer 1

the value of the set of behaviors that contribute, either positively or negatively, to organizational goal accomplishment

Question 2

What is task performance?

Answer 2

employee behaviors that are directly involved in the transformation of organizational resources to the goods or services that the organization produces

Question 3

What are the three types of task performance?

Answer 3

Routine, Adaptive, Creative

Question 4

What is creative task performance?

Answer 4

Doing something outcomes that are novel and useful.

Question 5

What is adaptive performance?

Answer 5

employee responses to task demands that are novel, unusual, or unpredictable

Question 6

What is citizenship behavior?

Answer 6

voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which the work takes place?

Question 7

What are the six types of citizenship behavior?

Answer 7

Voice, Civic Duty, Boosterism

Helping, courtesy, sportsmanship

Question 8

What is counterproductive behavior

Answer 8

employee behaviors that intentionally hinder organizational goals

Question 9

What are the three types of job performance?

Answer 9

Task performance, Citizenship Behavior, Counterproductive behavior

Question 10

What are the four types of counterproductive behavior?

Answer 10

-Production deviance
 (Wasting time/sub. abuse)
-Property Deviance
(Sabotage/Theft)
-Political Deviance
(Gossiping/Incivility)
-Personal Agreesion
(Harrasment/Abuse)

Question 11

What is management by objective?

Answer 11

management philosophy that bases an employees evaluations on whether th employee achieves specific performance goals.

Question 12

What are the specific facets of MBO?

Answer 12

1. Employee meets with manager to develop a set of mutually agreed upon objective that are measureable and specific
2. Set a time and method to do so

Question 13

Behaviorally anchored rating scales measure performance how?

Answer 13

directly assessing job performance behaviors (Difference between effect/ineffective behaviors)

Question 14

What is the difference between MBO and BARS?

Answer 14

BARS focuses on behaviors while MBO focuses on results

Question 15

What is 360 degree feedback?

Answer 15

collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee’s performance behaviors

Question 16

How is 360 useful?

Answer 16

It always employees to develop a better sense of how their performance deficient in others’ eyes and ways to improve

Question 17

What is forcd ranking?

Answer 17

evaluations that make clear distinctions amoung employees in terms of job performance. (“Vitality Curve”)

Question 18

Social Networking system

Answer 18

Getting feedback from peers via social media