Chapter 3

Question 1

What is organizational commitment?

Answer 1

The desire on the part of an employee to remain a member of the organization.

Question 2

What is withdrawal behavior?

Answer 2

a set of actions that employees perform to avoid the work situation.

Question 3

What is affective commitment?

Answer 3

The desire to remain a member of an orgaization due to an emotional attachment to that organization

Question 4

What is continuance commitment?

Answer 4

desire to remain with an organization because of an awareness of the costs associated with leaving the business (staying because you need to)

Question 5

What is normative commitment?

Answer 5

a disire to remain a member of an organization due to a feeling of obligation.

Question 6

what is focus of commitment?

Answer 6

The various people, lpaces, and things that can inspire a desire to remain a member of an organization.

Question 7

How would a person with a sense of affective commitment feel about leaving a job?

Answer 7

Sad

Question 8

What is th eerosion model?

Answer 8

The idea that employees with fewer bonds will be most likely to quit the organization.

Question 9

What is the social influence?

Answer 9

The idea that employees who have direct linkages with “leavers” will be more likely themselves to leave.

Question 10

How would a person with continuance ocmmitment feel about leaving a job?

Answer 10

anxious

Question 11

What is embeddeness?

Answer 11

employees links to their organization and community, their sense of fir with their organization and community, and what they would have to sacrifice in a job change.

Question 12

When does normative commitment exist?

Answer 12

When there is a sense of guilt about leaving, or one feels a moral or dutiful need to stay.

Question 13

What are two ways to create normative commitment?

Answer 13

1. Make employees feel duty (paying tuition)

2. Make organization look better.

Question 14

What are the four generally accepted types of withdrawal behavior?

Answer 14

Exit, voice, loyalty, neglect

Question 15

active, destructive response by which an individual either ends or restricts organizational membership

Answer 15

exit

Question 16

a constructive response in which individuals attempt tp improve the situation,

Answer 16

voice

Question 17

passive, constructive response that maintains public support for the situation while the individual priveately hopes for improvement

Answer 17

loyalty (grin and bear it)

Question 18

passive destructive response in which interest and effort in the job declines

Answer 18

neglect

Question 19

Stars possess:

Answer 19

high commitment and high performance

Question 20

Citizens posses

Answer 20

high commitment and low performance

Question 21

Lone wolves possess low levels of organizational commitment but

Answer 21

high levels of performance

Question 22

Apathetics posses:

Answer 22

low levels of both Oc and task perfoamnce

Question 23

What are the two types of withdrawal?

Answer 23

Phychological (neglect) and Physical (exit)

Question 24

What model of withdrawal argues that the various withdrawal behaviors are uncorrelated with one another?

Answer 24

Independent forms model

Question 25

What model of withdrawal argues that various withdrawal behaviors negatively correlate with with one another

Answer 25

compensatory form model

Question 26

What model of withdrawal argues that various withdrawal behaviors are positively correlated

Answer 26

progession model

Question 27

Which model of withdrawal has the most scientific support?

Answer 27

Progression model

Question 28

What does it mean to have a commited employee?

Answer 28

One who wants to stay with an org (want, fear, duty) and who does not engage in withdrawal behaviors

Question 29

What are two metafactors influencing commitment?

Answer 29

increased diversity, changing employee/employer relationship

Question 30

What is one danger of more diverse workplaces

Answer 30

those older or racial diverse employees might be resigned to the fringe, where they will not get affective commitment

Question 31

What is the physchological contract?

Answer 31

employees' beliefs about what they owe the org. and what the org. owes them.

Question 32

What are transactional contracts?

Answer 32

the organizaton owes pay and advancement

Question 33

What are relational contracts?

Answer 33

based on a broader set of open ended and subjective obligations (loyalty and willingness=employee employer= job security developent support)

Question 34

What is voice?

Answer 34

speaking up/offering construction sggestions for change

Question 35

What is Civic Virtue?

Answer 35

participating in the company's operations at a deeper-than normal level by attending voluntray meetings and functions etc.

Question 36

Boosterism

Answer 36

representing the org. in a positive way when out in public.

Question 37

What is helping?

Answer 37

assissting co-workers

Question 38

Courtesy

Answer 38

keeping coworkers informed about matters reveant to them.

Question 39

Sportsmanship

Answer 39

maintain a good attitude with coworkers even when they've done something annoying or when the unit is going throguh tough times

Question 40

What is EVLN Framework?

Answer 40

Respond to negative situations by: 1. Exit 2. Voice 3. Loyalty 4. Neglect

Question 41

How do the four types of EVLN behavior related to org. commitment

Answer 41

Org. comm=decrease risk of exit/neglect | Org. Comm.=increase likelihood of voice and loyalty

Question 42

What are the four types of employees regarding performance and commitment?

Answer 42

Stars HP. HC Citizens LP HC Lone Wolves HP LC Apathetics LP LC

Question 43

What are the five types of physical withdrawal?

Answer 43

``` Tardiness, Missing Meetings, Quitting Long Breaks Absenteeism ```

Question 44

What are the four types of Psychological Withdrawl?

Answer 44

Daydreaming, Looking busy, Cyberloafing, Socializing, Moonlighting