Chapter 4

Question 1

What are the three stages of the writing process

Answer 1

planning, drafting, revising

Question 2

What are the five steps (questions) to planning a message

Answer 2

1. Determine goals
2. analyze the audience
3. gather information
4. Organize information
5. Choose the form and channel

Question 3

When you put routine, neutral, or positive information first

Answer 3

Direct Order

Question 4

When you begin a message by preparing a reader to read bad news in a way that makes it seem neutral or positive

Answer 4

indirect order

Question 5

What are the 3 levels of edit

Answer 5

substantive, stylistic, proofreading

Question 6

your reader’s mailing address, complete with courtesy title

Answer 6

inside address

Question 7

Used to address a letter to a specific office or department

Answer 7

attention line

Question 8

Your opening greeting

Answer 8

salutation

Question 9

Used to help senders and receiver’s quickly identify the subject of the correspondence

Answer 9

subject line

Question 10

a communication genre that is a response to changes in managerial theories and practice

Answer 10

memorandum

Question 11

Three formality classifications of email

Answer 11

casual, informal, and formal

Question 12

Tools used to help organize ideas

Answer 12

concept mapping tools

Question 13

tools used to help organize raw numbers into meaningful pictures

Answer 13

statistical programs