Chapter 2 Flashcards
It means thinking beyond your own goals to consider the communication situation from the recipients’ perspective. Emphasise you, yours, and de-emphasize I, we, ours.
Communicating from your-viewpoint or you-attitude.
Language that is warm natural, and personable.
Conversational language
This changes based on who your speaking too
Level of formality
Respectful and considerate treatment of others
Courtesy
Your main emphasis should be in a _________ tone and located where in the message
positive
beginning and end
A lie that is an outright falsehood
lie of commission
A lie where information is left out
Lie of ommission
Language that refers negatively to a group of people or fails to take their perspective into account
Biased language
A personal trait the inclines people to trust you
credibility
The quality of being true to your ethical principles in all situations
integrity
exercising this means not acting impulsively or blurting out remarks.
Restraint
What are some resources for ethical reasoning
- Your own core values
- Business code of conduct
3.
Aristotelian ethics are also known as
virtue ethics
This ethical philosiphy believes in peoples moral duty, and the categorical imperative of natural law. Meaning it’s only good if it can apply to everyone
Kantian
What is the model of ethical reasoning that looks for the most good for the most people
utilitarian
