Chapter 4

Question 1

_____ are the most important Human Resources available to fire and emergency services organizations

Equipment
Trucks
Employees

Answer 1

Employees

Question 2

Company officers must communicate with, supervise, train, evaluate, and discipline employees during

Most activities
All unit activities
At the end of shift

Answer 2

All unit activities

Question 3

The company officer must plan and prioritizes all the activities needed to meet the units assigned role in accomplishing the agency’s _____

Station duties
Mission
Training schedule

Answer 3

Mission

Question 4

Step 1/5 in the planning process - identify a problem that requires a response. The problem may be emergency or non emergency

Evaluate
Design
Identify
Implement

Answer 4

Identify

Question 5

Step 2/5 in planning process - choose the appropriate response to the problem according to the desired goals, outcomes, and objectives

Identify
Implement
Select
Design

Answer 5

Select

Question 6

Step 3/5 planning process- determine the steps required to meet the selected goals, outcomes, and objectives

Identify
Select
Design
Evaluate

Answer 6

Design

Question 7

Step 4/5 in planning process - perform the selected activity or supervise crew members in the activity that will mitigate the problem

Implement
Design
Select
Evaluate

Answer 7

Implement

Question 8

Step 5/5 planning process - determine the effectiveness of the activities in meeting goals or outcomes.

Select
Identify
Design
Evaluate

Answer 8

Evaluate

Question 9

Assigning an experienced unit member as a mentor to new members helps ensure that

Time is spent well
Knowledge is passed on
Workforce is even

Answer 9

Knowledge is passed on

Question 10

The activity of new members should be

Thoroughly covered
Documented
Checked off

Answer 10

Documented

Question 11

Most probationary periods last ____ months

3-6
6-18
6-12

Answer 11

6-18

Question 12

____ is usually responsible for managing the evaluation process during the probationary period

FTO
Training officer
Company officer

Answer 12

Company officer

Question 13

When new personnel are hired, the company officer should _____ during emergency and non emergency situations

Outline what’s expected of them
Take it slow and don’t use pressure
Try not to scare

Answer 13

Outline what’s expected of them

Question 14

It is the company officers responsibility to ensure that the work location and environment benefits ____

New members
All members
The officers

Answer 14

All members

Question 15

A(n) _____ work environment occurs when employees in a workplace are subjected to a pattern of offensive conduct or behaviors such as sexual harassment or hazing

Bad
Unfavorable
Hostile

Answer 15

Unfavorable

Question 16

Ensure that the organizations sexual harassment policy is clearly stated to all employees and ____

-Signed documents ensure compliance
-Posted in highly visible location in the station or facility
-agreed upon from the shift

Answer 16

Posted in a highly visible location in the station or facility

Question 17

Lack of engagement, absenteeism, avoidance of certain coworkers, and changes in behavior are signs of

Hostile work environment
Sexual harassment
Bribery in the workplace

Answer 17

Sexual harassment

Question 18

Harassment can be based on age over ___

30
35
40
45

Answer 18

40

Question 19

Harassment becomes unlawful where enduring the offensive conduct becomes a condition of

Continued employment
Pay raises
Better treatment

Answer 19

Continued employment

Question 20

Harassment becomes unlawful where the conduct is severe or pervasive enough to create a work environment that a reasonable person would consider_____

Harsh, unwanted, tiring
Intimidating, hostile, or abusive
Wanted, scares, inconsistent

Answer 20

Intimidating, hostile, or abusive

Question 21

To be ____ conduct must create a work environment that would be intimidating, hostile or offensive to reasonable people

Tiring
Unlawful
Unwanted

Answer 21

Unlawful

Question 22

_____ is the best tool to eliminate harassment in the workplace

Protocols
Prevention
Drastic measures

Answer 22

Prevention

Question 23

Employees are encouraged to inform the harasser ___ that the conduct is unwelcome and must stop

Directly
Indirectly
Discretely

Answer 23

Directly

Question 24

To retain members, the organization must strive to be their

Back up plan
Best option
Second choice

Answer 24

Best option

Question 25

Performance evaluations may be

Informal
Formal
Informal or formal

Answer 25

Informal or formal

Question 26

Informal evaluations are

Written
Oral
Written or oral

Answer 26

Written or oral

Question 27

Formal evaluations are generally

Written
Oral
Written or oral

Answer 27

Written

Question 28

Most impromptu evaluations are informal and enable the company officer to evaluate subordinates during their

End of year evaluations
Daily activities
Weekly reviews

Answer 28

Daily activities

Question 29

Formal performance evaluations are held on a ____, usually annually or semiannually

Undetermined schedule
Specific schedule

Answer 29

Specific schedule

Question 30

Nfpa 1021 states the responsibility for formal performance evaluations rests with the level ____ fire officer

I
II
III

Answer 30

II

Question 31

(Discipline) corrective action differs from preventative action in that is is always done

Orally
In writing
In an office

Answer 31

In writing

Question 32

Three steps in discipline are

Realizing, stopping, correcting
Preventive, corrective, punitive
Listening, correcting, stopping

Answer 32

Preventive, correcting, punitive