Chapter 4 Flashcards
_____ are the most important Human Resources available to fire and emergency services organizations
Equipment
Trucks
Employees
Employees
Company officers must communicate with, supervise, train, evaluate, and discipline employees during
Most activities
All unit activities
At the end of shift
All unit activities
The company officer must plan and prioritizes all the activities needed to meet the units assigned role in accomplishing the agency’s _____
Station duties
Mission
Training schedule
Mission
Step 1/5 in the planning process - identify a problem that requires a response. The problem may be emergency or non emergency
Evaluate
Design
Identify
Implement
Identify
Step 2/5 in planning process - choose the appropriate response to the problem according to the desired goals, outcomes, and objectives
Identify
Implement
Select
Design
Select
Step 3/5 planning process- determine the steps required to meet the selected goals, outcomes, and objectives
Identify
Select
Design
Evaluate
Design
Step 4/5 in planning process - perform the selected activity or supervise crew members in the activity that will mitigate the problem
Implement
Design
Select
Evaluate
Implement
Step 5/5 planning process - determine the effectiveness of the activities in meeting goals or outcomes.
Select
Identify
Design
Evaluate
Evaluate
Assigning an experienced unit member as a mentor to new members helps ensure that
Time is spent well
Knowledge is passed on
Workforce is even
Knowledge is passed on
The activity of new members should be
Thoroughly covered
Documented
Checked off
Documented
Most probationary periods last ____ months
3-6
6-18
6-12
6-18
____ is usually responsible for managing the evaluation process during the probationary period
FTO
Training officer
Company officer
Company officer
When new personnel are hired, the company officer should _____ during emergency and non emergency situations
Outline what’s expected of them
Take it slow and don’t use pressure
Try not to scare
Outline what’s expected of them
It is the company officers responsibility to ensure that the work location and environment benefits ____
New members
All members
The officers
All members
A(n) _____ work environment occurs when employees in a workplace are subjected to a pattern of offensive conduct or behaviors such as sexual harassment or hazing
Bad
Unfavorable
Hostile
Unfavorable
Ensure that the organizations sexual harassment policy is clearly stated to all employees and ____
-Signed documents ensure compliance
-Posted in highly visible location in the station or facility
-agreed upon from the shift
Posted in a highly visible location in the station or facility
Lack of engagement, absenteeism, avoidance of certain coworkers, and changes in behavior are signs of
Hostile work environment
Sexual harassment
Bribery in the workplace
Sexual harassment
Harassment can be based on age over ___
30
35
40
45
40
Harassment becomes unlawful where enduring the offensive conduct becomes a condition of
Continued employment
Pay raises
Better treatment
Continued employment
Harassment becomes unlawful where the conduct is severe or pervasive enough to create a work environment that a reasonable person would consider_____
Harsh, unwanted, tiring
Intimidating, hostile, or abusive
Wanted, scares, inconsistent
Intimidating, hostile, or abusive
To be ____ conduct must create a work environment that would be intimidating, hostile or offensive to reasonable people
Tiring
Unlawful
Unwanted
Unlawful
_____ is the best tool to eliminate harassment in the workplace
Protocols
Prevention
Drastic measures
Prevention
Employees are encouraged to inform the harasser ___ that the conduct is unwelcome and must stop
Directly
Indirectly
Discretely
Directly
To retain members, the organization must strive to be their
Back up plan
Best option
Second choice
Best option
Performance evaluations may be
Informal
Formal
Informal or formal
Informal or formal
Informal evaluations are
Written
Oral
Written or oral
Written or oral
Formal evaluations are generally
Written
Oral
Written or oral
Written
Most impromptu evaluations are informal and enable the company officer to evaluate subordinates during their
End of year evaluations
Daily activities
Weekly reviews
Daily activities
Formal performance evaluations are held on a ____, usually annually or semiannually
Undetermined schedule
Specific schedule
Specific schedule
Nfpa 1021 states the responsibility for formal performance evaluations rests with the level ____ fire officer
I
II
III
II
(Discipline) corrective action differs from preventative action in that is is always done
Orally
In writing
In an office
In writing
Three steps in discipline are
Realizing, stopping, correcting
Preventive, corrective, punitive
Listening, correcting, stopping
Preventive, correcting, punitive
