Chapter 3 Flashcards
Sound leadership and supervision will enable the company officer to lead an efficient and successful team that is able to fulfill the agency’s ____
Mission
Tasks
Duties
Mission
______ is critical in emergency situations where personal risks are high and hazardous conditions can change rapidly
Instruction
Teaching
Leadership
Leadership
_____ personnel is essential to limiting injuries, assuring accountability, and attaining operational goals
Leadership
Motivating
Teaching
Motivating
In non emergency operations and during daily work activities, ____ is essential for using resources efficiently and ensuring a safe and healthy environment
Leadership
Motivation
Teaching
Leadership
Quality of effective leader that states have an idea or concept of future developments; being able to view situations from all angles while still understanding that tradition can provide direction
Vision
Decisiveness
Intelligence
Vision
Quality of leaders that states making decisions quickly and effectively
Vision
Self assurance
Decisiveness
Decisiveness
Quality of leaders states using logic and reason in making decisions
Intelligence
Vision
Initiative
Intelligence
Quality of leaders states demonstrating self-confidence when making decisions
Initiative
Integrity
Self-assurance
Self-assurance
Quality of leaders states accomplishing goals and objectives with a minimum of supervision
Personal security
Initiative
Consistency
Initiative
Quality leaders states gaining additional responsibility and influence within the organization
Integrity
Motivation and desire for professional- success
Innovation and creativity
Motivation and desire for professional success
Quality leader states applying honesty and strong moral principles to the decision making process
Preparedness
initiative
Integrity
Integrity
Quality leader states being secure in the leadership position
Proactiveness
Personal security
Consistency
Personal security
Quality leader states working hard to fulfill duties
Personal security
Industriousness
Consistency
Industriousness
Quality leader states seeking new and imaginative methods for accomplishing the organizations mission
Innovation and creativity
Preparedness
Supervisory skills
Innovation and creativity
Quality leader states applying procedures, policies, rewards, and discipline evenly and fairly
Consistency
Supervisory skills
Preparedness
Consistency
Quality leader states being ready for potential situations
Consistency
Preparedness
Proactiveness
Preparedness
Quality leader states anticipating, embracing, and meeting change
Communication skills
Proactiveness
Interpersonal skills
Proactiveness
Quality leaders states planning, organizing, directing, and controlling in order to coordinate the units effort to accomplish objectives
Interpersonal skills
Supervisory skills
Communication skills
Supervisory skills
Quality leader states working successfully with others to accomplish tasks
Interpersonal skills
Communication skills
Supervisory skills
Interpersonal skills
Quality leader states expressing oneself clearing and effectively to others and interpreting feedback from others who are either internal or external to the organization
Supervisory skills
Interpersonal skills
Communication skills
Communication skills
Effective leaders- providing support for others to succeed in accomplishing organizational and personal goals; giving subordinate the tools and methods to solve problems and make change
Empower others and enable them to act
Plan for success
Build trust
Empower others and enable them to act
Effective leaders- generating plans, implementing them, and evaluating their effectiveness. Effective planning saves energy time resources lives and frustration
Plan for success
build trust
Understanding the system
Plan for success
Effective leaders- creating an environment of mutual trust within the organization, community, service area, and profession
Inspire a shared vision
Understanding the system
Build trust
Build trust
Effective leaders- determining first what needs to be improved and comprehending the organizations policies rules and regulations
Recognize challenges
Understanding the system
Inspire a shared vision
Understanding the system
Effective leaders- sharing a vision for your company’s success with subordinates and ensuring it is in line with organizations mission
Inspire a shared vision
Recognize challenges
Model desired behavior
Inspire shared vision
Effective leaders- recognizing potentially problematic situations ranging from personality conflicts to political issues that may confront the workgroup company or unit. Requires monitoring both the internal and external climate of the organization
Recognize challenges
model desires behavior
Encourage subordinates
Recognize challenges
Effective leaders- providing a good personal example, especially when work becomes more difficult
Encourage subordinates
Model desired behavior
Establish priorities
Model desired behavior
Effective leader- sharing the glory with your subordinates while keeping the troubles to yourself
Establish priorities
Encourage subordinates
Model desired behavior
Encourage subordinates
Effective leaders- determining effective precedence- first priory is emergency response- second priority is readiness- third is administration including facility maintenance and documentation
Establishing priorities
Build trust
Understanding the system
Establishing priorities
The first step in developing leadership skills is to
Learn how to reach people
Study successful leaders and develop your own list of leadership qualities
Study your crew and determine needs
Study successful leaders and develop your own list of leadership qualities
Inherent qualities that can help you to build strong skills to perform competently
Skills
Traits
Traits
This leadership style provides clear direction of what, how, and when tasks will be performed. Followers provide little or no input in decision. Orders flow top to bottom and compliance is accomplished through rules regulations and punishment for noncompliance
Autocratic
Democratic
Laissez-faire
Autocratic
This leadership style solicit input from their followers before making decisions. Sometimes called participative leadership, this requires followers to participate and be held accountable for the tasks delegated to them
Autocratic
Democratic
Laissez-Faire
Democratic
In this leadership style, leaders do not make decisions or avoid making them. Followers are left to make decisions and solve problems for themselves. This leader typically has very little authority in their organization although this style may be appropriate in situations where followers are highly skilled and self motivated
Autocratic
Democratic
Laissez-faire
Laissez-faire
This leadership style is one in which organizational change is accomplished by followers commitment to the leaders vision and inspiration
Transformational
Transactional
Transformational
This leadership style sometimes called managerial leadership, enforces compliance through rewards and punishment. It seeks to maintain consistency and is most effective in situations where performance needs to be standardized and consistent
Transformational
Transactional
Transactional
Emotional intelligence is a _______ influencing career success, personal achievement, and life satisfaction
Unimportant part
Critical variable
Major issue
Critical variable
Assertion is an emotional skill that is especially useful for communication under
Normal situations
Stressful situations
Stressful situations
Emotional intelligence skills can be developed in different ways depending on your preferred learning style but must be active, intentional, and
Persistent
Self directed
Unusual
Self directed
_____ includes the processes of directing, overseeing, and controlling the activities of other individuals
Managing
Supervision
Controlling
Supervision
_____ refers to the administration and control of projects, programs, situations, or organizations
Supervision
Management
Management
The S in “SMART” method states “provide a precise description of what must be accomplished”
Special
Specific
Secret
Specific
The M in “SMART” method states “ensure that progress toward the end goal can be determined”
Meaningful
Measurable
Masterpiece
Measurable
The A in “SMART” method states describe what and how actions will be taken
Action-orientated
Acrobatic
Allocate
Action-oriented
The R in “SMART” method states “ensure that what you set out to achieve is needed and attainable”
Recreate
Reinforced
Relevant
Relevant
The T in “SMART” method states “set deadlines for completion”
Time sensitive
Telecommunications
Talkative
Time sensitive
The four stages to guide individuals and form a team are forming, storming, norming and
Performing
this phase is critical within the team development process and one in which a company officer can have significant effect
Forming
Storming
Norming
Performing
Forming
In this phase, Conflict may result as members compete for a position of informal leadership or attention to exert their personal influence over the group
Forming
Storming
Norming
Performing
Storming
The most critical aspect of successful team development is to reduce the amount of time the group spend in the ____ phase
Forming
Storming
Norming
Performing
Storming
The group establishes and adheres to its own set of norms and values. Leader transitions into peer allowing other members to share leadership responsibilities
Forming
Storming
Norming
Performing
Norming
The supervisor works to maintain team spirit as the group accomplishes its objectives. At this stage the group is a true team and all members share leadership
Forming
storming
Norming
Performing
Performing
The company officer should begin to empower employees with ____ projects if unit members have not previously experienced the empowerment process
Medium sized
Normal
Small, attainable
Small, attainable
When involving employees in decision making process, tell the unit they it must prioritize the suggested solutions and include a _____ in the even the best choice cannot be used
Back up
Contingency
Throw away
Contingency
Rewards should be given out ____ following an accomplishment
In days following
As soon as possible
At the end of the year
As soon as possible
The process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance
Monitoring
Coaching
Disciplining
Coaching
_____ assists in identifying and resolving personal, behavioral, or career problems that are adversely affecting an individuals performance
Counseling
Guiding
Mentoring
Counseling
_____ uses a positive role model to better prepare individuals for their roles and responsibilities within the organization
Counseling
Mentoring
Mentoring
The process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion
Managing
Counseling
Mentoring
Managing
Planning, organizing, directing, and controlling are the four _____ functions
Describing
Managing
Detouring
Managing
A management function which states “create mission statement and set goals and objectives. Develop tactical plans for accomplishing a specific objective
Planning
Organizing
Directing
Controlling
Planning
Management function to coordinate tasks and resources to accomplish the units goals and objective by establishing units internal structure system or organization
Planning
Organizing
Directing
Controlling
Organizing
Management function to coordinate tasks and resources to accomplish units goals by creating labor divisions and coordinating resource allocation
Planning
Organizing
Directing
Controlling
Organizing
Management function to guide, influence, inspire, and motivate employees to achieve the goals and objectives within a group
Planning
Organizing
Directing
Controlling
Directing
Managing function to establish and implement mechanisms to ensure that objectives are attained. Set standards and compare performance to standards. Take preventative or corrective measures to close the gap
Planning
Organizing
Directing
Controlling
Controlling
Directing is a _____ approach to managing, as the company officer applies leadership and supervision concepts
Proactive
Indirect
Meaningful
Proactive
_____ is the foundation of the management process
Proceeds
Planning
Forming
Literacy
Planning
While chief officers and admin staff develop formal organizational plans, it is the company officers who must decide how to ______ them
Terminate
Implement
Enforce
Implement
Type of plan that includes policies procedures and rules that are used frequently to manage day to day, emergency, and non emergency activities
Standing
Single use
Strategic
Operational/administrative
Standing
This type of plan helps to ensure the consistent and equal application of authority while defining responsibility within the organization
Standing
Single use
Strategic
Operational/administrative
Standing
This type of plan accomplishes a specific objective such as developing a program project or budget. This plan is usually intended to reach an objective within a short time period.
Standing
Single use
Strategic
Operational/administrative
Single use
This type of plan takes into account the external factors that affect an organization such as changes in economy, demographic, service requirements, hazards, and technology
Standing
Single use
Strategic
Operational/administrative
Strategic
These plans chart the organizations course over an indefinite future that is divided into definite time components
Standing
Single use
Strategic
Operational/administrative
Strategic
These types of plans focus on how objectives will be accomplished
Standing
Single use
Strategic
Operational/administrative
Operational/administrative
These objective, fact based plans deal with factors that are within the control of the organization, while strategic plans are subjective
Standing
Single use
Strategic
Operational/administrative
Operational/administrative
