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Company Officer 6th > Chapter 3 > Flashcards

Chapter 3 Flashcards

1
Q

Sound leadership and supervision will enable the company officer to lead an efficient and successful team that is able to fulfill the agency’s ____

Mission
Tasks
Duties

A

Mission

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2
Q

______ is critical in emergency situations where personal risks are high and hazardous conditions can change rapidly

Instruction
Teaching
Leadership

A

Leadership

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3
Q

_____ personnel is essential to limiting injuries, assuring accountability, and attaining operational goals

Leadership
Motivating
Teaching

A

Motivating

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4
Q

In non emergency operations and during daily work activities, ____ is essential for using resources efficiently and ensuring a safe and healthy environment

Leadership
Motivation
Teaching

A

Leadership

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5
Q

Quality of effective leader that states have an idea or concept of future developments; being able to view situations from all angles while still understanding that tradition can provide direction

Vision
Decisiveness
Intelligence

A

Vision

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6
Q

Quality of leaders that states making decisions quickly and effectively

Vision
Self assurance
Decisiveness

A

Decisiveness

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7
Q

Quality of leaders states using logic and reason in making decisions

Intelligence
Vision
Initiative

A

Intelligence

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8
Q

Quality of leaders states demonstrating self-confidence when making decisions

Initiative
Integrity
Self-assurance

A

Self-assurance

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9
Q

Quality of leaders states accomplishing goals and objectives with a minimum of supervision

Personal security
Initiative
Consistency

A

Initiative

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10
Q

Quality leaders states gaining additional responsibility and influence within the organization

Integrity
Motivation and desire for professional- success
Innovation and creativity

A

Motivation and desire for professional success

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11
Q

Quality leader states applying honesty and strong moral principles to the decision making process

Preparedness
initiative
Integrity

A

Integrity

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12
Q

Quality leader states being secure in the leadership position

Proactiveness
Personal security
Consistency

A

Personal security

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13
Q

Quality leader states working hard to fulfill duties

Personal security
Industriousness
Consistency

A

Industriousness

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14
Q

Quality leader states seeking new and imaginative methods for accomplishing the organizations mission

Innovation and creativity
Preparedness
Supervisory skills

A

Innovation and creativity

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15
Q

Quality leader states applying procedures, policies, rewards, and discipline evenly and fairly

Consistency
Supervisory skills
Preparedness

A

Consistency

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16
Q

Quality leader states being ready for potential situations

Consistency
Preparedness
Proactiveness

A

Preparedness

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17
Q

Quality leader states anticipating, embracing, and meeting change

Communication skills
Proactiveness
Interpersonal skills

A

Proactiveness

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18
Q

Quality leaders states planning, organizing, directing, and controlling in order to coordinate the units effort to accomplish objectives

Interpersonal skills
Supervisory skills
Communication skills

A

Supervisory skills

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19
Q

Quality leader states working successfully with others to accomplish tasks

Interpersonal skills
Communication skills
Supervisory skills

A

Interpersonal skills

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20
Q

Quality leader states expressing oneself clearing and effectively to others and interpreting feedback from others who are either internal or external to the organization

Supervisory skills
Interpersonal skills
Communication skills

A

Communication skills

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21
Q

Effective leaders- providing support for others to succeed in accomplishing organizational and personal goals; giving subordinate the tools and methods to solve problems and make change

Empower others and enable them to act
Plan for success
Build trust

A

Empower others and enable them to act

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22
Q

Effective leaders- generating plans, implementing them, and evaluating their effectiveness. Effective planning saves energy time resources lives and frustration

Plan for success
build trust
Understanding the system

A

Plan for success

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23
Q

Effective leaders- creating an environment of mutual trust within the organization, community, service area, and profession

Inspire a shared vision
Understanding the system
Build trust

A

Build trust

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24
Q

Effective leaders- determining first what needs to be improved and comprehending the organizations policies rules and regulations

Recognize challenges
Understanding the system
Inspire a shared vision

A

Understanding the system

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25
Q

Effective leaders- sharing a vision for your company’s success with subordinates and ensuring it is in line with organizations mission

Inspire a shared vision
Recognize challenges
Model desired behavior

A

Inspire shared vision

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26
Q

Effective leaders- recognizing potentially problematic situations ranging from personality conflicts to political issues that may confront the workgroup company or unit. Requires monitoring both the internal and external climate of the organization

Recognize challenges
model desires behavior
Encourage subordinates

A

Recognize challenges

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27
Q

Effective leaders- providing a good personal example, especially when work becomes more difficult

Encourage subordinates
Model desired behavior
Establish priorities

A

Model desired behavior

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28
Q

Effective leader- sharing the glory with your subordinates while keeping the troubles to yourself

Establish priorities
Encourage subordinates
Model desired behavior

A

Encourage subordinates

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29
Q

Effective leaders- determining effective precedence- first priory is emergency response- second priority is readiness- third is administration including facility maintenance and documentation

Establishing priorities
Build trust
Understanding the system

A

Establishing priorities

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30
Q

The first step in developing leadership skills is to

Learn how to reach people
Study successful leaders and develop your own list of leadership qualities
Study your crew and determine needs

A

Study successful leaders and develop your own list of leadership qualities

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31
Q

Inherent qualities that can help you to build strong skills to perform competently

Skills
Traits

A

Traits

32
Q

This leadership style provides clear direction of what, how, and when tasks will be performed. Followers provide little or no input in decision. Orders flow top to bottom and compliance is accomplished through rules regulations and punishment for noncompliance

Autocratic
Democratic
Laissez-faire

A

Autocratic

33
Q

This leadership style solicit input from their followers before making decisions. Sometimes called participative leadership, this requires followers to participate and be held accountable for the tasks delegated to them

Autocratic
Democratic
Laissez-Faire

A

Democratic

34
Q

In this leadership style, leaders do not make decisions or avoid making them. Followers are left to make decisions and solve problems for themselves. This leader typically has very little authority in their organization although this style may be appropriate in situations where followers are highly skilled and self motivated

Autocratic
Democratic
Laissez-faire

A

Laissez-faire

35
Q

This leadership style is one in which organizational change is accomplished by followers commitment to the leaders vision and inspiration

Transformational
Transactional

A

Transformational

36
Q

This leadership style sometimes called managerial leadership, enforces compliance through rewards and punishment. It seeks to maintain consistency and is most effective in situations where performance needs to be standardized and consistent

Transformational
Transactional

A

Transactional

37
Q

Emotional intelligence is a _______ influencing career success, personal achievement, and life satisfaction

Unimportant part
Critical variable
Major issue

A

Critical variable

38
Q

Assertion is an emotional skill that is especially useful for communication under

Normal situations
Stressful situations

A

Stressful situations

39
Q

Emotional intelligence skills can be developed in different ways depending on your preferred learning style but must be active, intentional, and

Persistent
Self directed
Unusual

A

Self directed

40
Q

_____ includes the processes of directing, overseeing, and controlling the activities of other individuals

Managing
Supervision
Controlling

A

Supervision

41
Q

_____ refers to the administration and control of projects, programs, situations, or organizations

Supervision
Management

A

Management

42
Q

The S in “SMART” method states “provide a precise description of what must be accomplished”

Special
Specific
Secret

A

Specific

43
Q

The M in “SMART” method states “ensure that progress toward the end goal can be determined”

Meaningful
Measurable
Masterpiece

A

Measurable

44
Q

The A in “SMART” method states describe what and how actions will be taken

Action-orientated
Acrobatic
Allocate

A

Action-oriented

45
Q

The R in “SMART” method states “ensure that what you set out to achieve is needed and attainable”

Recreate
Reinforced
Relevant

A

Relevant

46
Q

The T in “SMART” method states “set deadlines for completion”

Time sensitive
Telecommunications
Talkative

A

Time sensitive

47
Q

The four stages to guide individuals and form a team are forming, storming, norming and

A

Performing

48
Q

this phase is critical within the team development process and one in which a company officer can have significant effect

Forming
Storming
Norming
Performing

A

Forming

49
Q

In this phase, Conflict may result as members compete for a position of informal leadership or attention to exert their personal influence over the group

Forming
Storming
Norming
Performing

A

Storming

50
Q

The most critical aspect of successful team development is to reduce the amount of time the group spend in the ____ phase

Forming
Storming
Norming
Performing

A

Storming

51
Q

The group establishes and adheres to its own set of norms and values. Leader transitions into peer allowing other members to share leadership responsibilities

Forming
Storming
Norming
Performing

A

Norming

52
Q

The supervisor works to maintain team spirit as the group accomplishes its objectives. At this stage the group is a true team and all members share leadership

Forming
storming
Norming
Performing

A

Performing

53
Q

The company officer should begin to empower employees with ____ projects if unit members have not previously experienced the empowerment process

Medium sized
Normal
Small, attainable

A

Small, attainable

54
Q

When involving employees in decision making process, tell the unit they it must prioritize the suggested solutions and include a _____ in the even the best choice cannot be used

Back up
Contingency
Throw away

A

Contingency

55
Q

Rewards should be given out ____ following an accomplishment

In days following
As soon as possible
At the end of the year

A

As soon as possible

56
Q

The process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance

Monitoring
Coaching
Disciplining

A

Coaching

57
Q

_____ assists in identifying and resolving personal, behavioral, or career problems that are adversely affecting an individuals performance

Counseling
Guiding
Mentoring

A

Counseling

58
Q

_____ uses a positive role model to better prepare individuals for their roles and responsibilities within the organization

Counseling
Mentoring

A

Mentoring

59
Q

The process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion

Managing
Counseling
Mentoring

A

Managing

60
Q

Planning, organizing, directing, and controlling are the four _____ functions

Describing
Managing
Detouring

A

Managing

61
Q

A management function which states “create mission statement and set goals and objectives. Develop tactical plans for accomplishing a specific objective

Planning
Organizing
Directing
Controlling

A

Planning

62
Q

Management function to coordinate tasks and resources to accomplish the units goals and objective by establishing units internal structure system or organization

Planning
Organizing
Directing
Controlling

A

Organizing

63
Q

Management function to coordinate tasks and resources to accomplish units goals by creating labor divisions and coordinating resource allocation

Planning
Organizing
Directing
Controlling

A

Organizing

64
Q

Management function to guide, influence, inspire, and motivate employees to achieve the goals and objectives within a group

Planning
Organizing
Directing
Controlling

A

Directing

65
Q

Managing function to establish and implement mechanisms to ensure that objectives are attained. Set standards and compare performance to standards. Take preventative or corrective measures to close the gap

Planning
Organizing
Directing
Controlling

A

Controlling

66
Q

Directing is a _____ approach to managing, as the company officer applies leadership and supervision concepts

Proactive
Indirect
Meaningful

A

Proactive

67
Q

_____ is the foundation of the management process

Proceeds
Planning
Forming
Literacy

A

Planning

68
Q

While chief officers and admin staff develop formal organizational plans, it is the company officers who must decide how to ______ them

Terminate
Implement
Enforce

A

Implement

69
Q

Type of plan that includes policies procedures and rules that are used frequently to manage day to day, emergency, and non emergency activities

Standing
Single use
Strategic
Operational/administrative

A

Standing

70
Q

This type of plan helps to ensure the consistent and equal application of authority while defining responsibility within the organization

Standing
Single use
Strategic
Operational/administrative

A

Standing

71
Q

This type of plan accomplishes a specific objective such as developing a program project or budget. This plan is usually intended to reach an objective within a short time period.

Standing
Single use
Strategic
Operational/administrative

A

Single use

72
Q

This type of plan takes into account the external factors that affect an organization such as changes in economy, demographic, service requirements, hazards, and technology

Standing
Single use
Strategic
Operational/administrative

A

Strategic

73
Q

These plans chart the organizations course over an indefinite future that is divided into definite time components

Standing
Single use
Strategic
Operational/administrative

A

Strategic

74
Q

These types of plans focus on how objectives will be accomplished

Standing
Single use
Strategic
Operational/administrative

A

Operational/administrative

75
Q

These objective, fact based plans deal with factors that are within the control of the organization, while strategic plans are subjective

Standing
Single use
Strategic
Operational/administrative

A

Operational/administrative

Company Officer 6th (12 decks)

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