Chapter 2 Flashcards
_____ is nessisary to the fire and emergency services because it permits the effective, organized, and efficient use of resources
Support services
Management tools
Organizational structure
Organizational structure
______ helps fire and emergency services organizations provide the highest level of service to their customers at the lowest possible cost
Monetary structure
Organizational structure
Leadership
Organizational structure
Written ____ are used the define organizational policy and describe behavioral and employee performance expectations
SOPs/SOGs and rules and regulations
Command orders
Action plans
SOPs/SOGs and rules regulations
____ must understand their organizations structure, where their units are located in the organization, and how their units relate to other organizational parts
Company officers
All members
Chief officers
Company officers
Fire service agencies no matter what their affiliation, are tasked with protecting people and property from
Hazards of the unknown
Fire and fire related hazards
Terror attacks
Fire and fire related hazards
The majority of fire service agencies are responsible for fire prevention and _____ concerning fire dangers
Fire suppression
Public education
Search and rescue
Public education
Commonly used in the fire and emergency services, defined as having and uninterrupted series of steps or a chain of command
Unity of command
Scalar structure
Command
Scaler structure
Decisions and information are directed from the top of this organizational structure down through intermediate levels to the base
Scalar structure
Command to staff
Direction of command
Scalar structure
Scalar structure-Direct communication at lower organizational levels allows for ___ actions and reactions
Simultaneous
Quicker
Slower
Quicker
Scalar structure- information is generally ____ for decision making
Decentralized
Centralized
Quick
Centralized
Those who deliver services to public or external customers. Typical functions are fire suppression, ems, inspections, education and investigation
Line personnel
Staff personnel
Line personnel
Those who provide support to the line personnel and internal or external customers Typical functions are training, logistics, auxiliary organizations and personnel admin
Staff personnel
Line personnel
Staff personnel
____ refers to the legal ability of an individual to make and implement decisions for which individual is held accountable
Responsibility
Authority
Accountability
Authority
Throughout an incident, a company officer has ____ decision making roles
Steady
Changing
Unchanging
Stressful
Changing
What are the two types of decision making models
Quick and educated
Centralized and decentralized
Centralized and decentralized
Decisions are made by one person at the top of the structure
Centralized authority
Decentralized authority
Centralized authority
This model works well in a very small organization such as an individual fire company
Centralized authority
Decentralized authority
Centralized authority
Accountability for decisions is almost always
Centralized
Decentralized
Centralized
Decisions are made at a lower level with the effects of the decisions reported through the structure
Centralized
Decentralized
Decentralized
To work effectively in decentralized authority, the chief must ensure that all members understand the organizations ____
Purpose and meaning
Direction, values, and goals
Mission and pay scale
Direction, values, and goals
Decision making authority should be delegated to the lowest level possible
Centralized authority
Decentralized authority
Decentralized authority
One purpose of decentralized authority is that it ____ upper management personnel to concentrate on other areas of responsibility
Ties down
Frees up
Teaches
Frees up
With decentralized authority ____ can occurs
More work load
Duplication of effort
Long work hours
Duplication of effort
What should be established to ensure accountability and study the effects of decentralized decisions
A policy book
A review system
SOPs
A review system
____ is the process of providing subordinates with the authority, direction, and resources needed to complete an assignment
Dividing
Delegation
Abbreviation
Delegation
Concerns about delegating tasks can be alleviated through _____ that builds knowledge, skills, abilities, and trust
Experience
A training program
Work ethic
A training program
When delegating a task, an officer must ensure that the assigned employee is ______
Calm cool and collected
Capable of doing the job
Ready for officer duties
Capable of doing the job
To prepare subordinates to be the right person for the right job, officers should look for opportunities to challenge subordinates with tasks to build their
Mind and strength
Knowledge skill set and confidence
Experience levels
Knowledge skill set and confidence
Delegation of an assignment must be accompanied with appropriate ____
Man power
Authority
Rank
Authority
The ______ empowers subordinates to accomplish established incident goals in a rapidly expanding or chaotic environment when direct supervision or oversight does not exists
Learning objectives
Leaders intent
Overview
Leaders intent
The three components of leaders intent are ____\ purpose and end state
Task
Objective
Leadership
Task
The three components of leaders intent are task ____ and end state
Purpose
Task
Review
Purpose
The three components of leaders intent are task, purpose and _____
Composure
Instruction
End state
End state
______ means that each person within an organization reports to one and only one designated authority
Command
Unity of command
Command staff
Unity of command
The purpose of _____ is to ensure unity of effort under one responsible commander for every objective
Command system
Command staff
Unity of command
Unity of command
Unity of command depends on the use of the chain of command and ___
Functional supervision
No supervision
Experience
Functional supervision
A subordinate may be justified in bypassing the chain of command using _____ if there is a mandatory reporting requirement
Sidestepping
Skip level notification
Skip level notification
Four steps to reduce sidestepping the chain of command BBTF
Be available
Be proactive
Take action
Follow up
An organizational principle that allows workers to report to more than one supervisor
Workers comp
Functional supervision
Chain of command
Functional supervision
_____ deviates from unity of command when personnel are assigned by their supervisor or senior officer to perform duties under the authority of another supervisor
Chain links
Functional supervision
Side stepping
Functional supervision
Range of span of control for an officer is
1:3
1:7
1:3-7
1:3-5
1:3-7
Optimal span of control of an officer to supervise is
1:3
1:4
1:5
1:7
1:5
_____ consists of dividing large jobs into smaller tasks that are assigned to specific individuals
Spreading of duties
Division of labor
Span of control
Division of labor
Assigning responsibility, preventing duplication of effort, and making specific, clear cut assignments are pros of
Division of labor
Taking control
Assigning command
Division of labor
