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Company Officer 6th > Chapter 2 > Flashcards

Chapter 2 Flashcards

1
Q

_____ is nessisary to the fire and emergency services because it permits the effective, organized, and efficient use of resources

Support services
Management tools
Organizational structure

A

Organizational structure

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2
Q

______ helps fire and emergency services organizations provide the highest level of service to their customers at the lowest possible cost

Monetary structure
Organizational structure
Leadership

A

Organizational structure

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3
Q

Written ____ are used the define organizational policy and describe behavioral and employee performance expectations

SOPs/SOGs and rules and regulations
Command orders
Action plans

A

SOPs/SOGs and rules regulations

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4
Q

____ must understand their organizations structure, where their units are located in the organization, and how their units relate to other organizational parts

Company officers
All members
Chief officers

A

Company officers

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5
Q

Fire service agencies no matter what their affiliation, are tasked with protecting people and property from

Hazards of the unknown
Fire and fire related hazards
Terror attacks

A

Fire and fire related hazards

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6
Q

The majority of fire service agencies are responsible for fire prevention and _____ concerning fire dangers

Fire suppression
Public education
Search and rescue

A

Public education

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7
Q

Commonly used in the fire and emergency services, defined as having and uninterrupted series of steps or a chain of command

Unity of command
Scalar structure
Command

A

Scaler structure

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8
Q

Decisions and information are directed from the top of this organizational structure down through intermediate levels to the base

Scalar structure
Command to staff
Direction of command

A

Scalar structure

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9
Q

Scalar structure-Direct communication at lower organizational levels allows for ___ actions and reactions

Simultaneous
Quicker
Slower

A

Quicker

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10
Q

Scalar structure- information is generally ____ for decision making

Decentralized
Centralized
Quick

A

Centralized

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11
Q

Those who deliver services to public or external customers. Typical functions are fire suppression, ems, inspections, education and investigation

Line personnel
Staff personnel

A

Line personnel

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12
Q

Those who provide support to the line personnel and internal or external customers Typical functions are training, logistics, auxiliary organizations and personnel admin

Staff personnel
Line personnel

A

Staff personnel

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13
Q

____ refers to the legal ability of an individual to make and implement decisions for which individual is held accountable

Responsibility
Authority
Accountability

A

Authority

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14
Q

Throughout an incident, a company officer has ____ decision making roles

Steady
Changing
Unchanging
Stressful

A

Changing

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15
Q

What are the two types of decision making models

Quick and educated
Centralized and decentralized

A

Centralized and decentralized

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16
Q

Decisions are made by one person at the top of the structure

Centralized authority
Decentralized authority

A

Centralized authority

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17
Q

This model works well in a very small organization such as an individual fire company

Centralized authority
Decentralized authority

A

Centralized authority

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18
Q

Accountability for decisions is almost always

Centralized
Decentralized

A

Centralized

19
Q

Decisions are made at a lower level with the effects of the decisions reported through the structure

Centralized
Decentralized

A

Decentralized

20
Q

To work effectively in decentralized authority, the chief must ensure that all members understand the organizations ____

Purpose and meaning
Direction, values, and goals
Mission and pay scale

A

Direction, values, and goals

21
Q

Decision making authority should be delegated to the lowest level possible

Centralized authority
Decentralized authority

A

Decentralized authority

22
Q

One purpose of decentralized authority is that it ____ upper management personnel to concentrate on other areas of responsibility

Ties down
Frees up
Teaches

A

Frees up

23
Q

With decentralized authority ____ can occurs

More work load
Duplication of effort
Long work hours

A

Duplication of effort

24
Q

What should be established to ensure accountability and study the effects of decentralized decisions

A policy book
A review system
SOPs

A

A review system

25
Q

____ is the process of providing subordinates with the authority, direction, and resources needed to complete an assignment

Dividing
Delegation
Abbreviation

A

Delegation

26
Q

Concerns about delegating tasks can be alleviated through _____ that builds knowledge, skills, abilities, and trust

Experience
A training program
Work ethic

A

A training program

27
Q

When delegating a task, an officer must ensure that the assigned employee is ______

Calm cool and collected
Capable of doing the job
Ready for officer duties

A

Capable of doing the job

28
Q

To prepare subordinates to be the right person for the right job, officers should look for opportunities to challenge subordinates with tasks to build their

Mind and strength
Knowledge skill set and confidence
Experience levels

A

Knowledge skill set and confidence

29
Q

Delegation of an assignment must be accompanied with appropriate ____

Man power
Authority
Rank

A

Authority

30
Q

The ______ empowers subordinates to accomplish established incident goals in a rapidly expanding or chaotic environment when direct supervision or oversight does not exists

Learning objectives
Leaders intent
Overview

A

Leaders intent

31
Q

The three components of leaders intent are ____\ purpose and end state

Task
Objective
Leadership

A

Task

32
Q

The three components of leaders intent are task ____ and end state

Purpose
Task
Review

A

Purpose

33
Q

The three components of leaders intent are task, purpose and _____

Composure
Instruction
End state

A

End state

34
Q

______ means that each person within an organization reports to one and only one designated authority

Command
Unity of command
Command staff

A

Unity of command

35
Q

The purpose of _____ is to ensure unity of effort under one responsible commander for every objective

Command system
Command staff
Unity of command

A

Unity of command

36
Q

Unity of command depends on the use of the chain of command and ___

Functional supervision
No supervision
Experience

A

Functional supervision

37
Q

A subordinate may be justified in bypassing the chain of command using _____ if there is a mandatory reporting requirement

Sidestepping
Skip level notification

A

Skip level notification

38
Q

Four steps to reduce sidestepping the chain of command BBTF

A

Be available
Be proactive
Take action
Follow up

39
Q

An organizational principle that allows workers to report to more than one supervisor

Workers comp
Functional supervision
Chain of command

A

Functional supervision

40
Q

_____ deviates from unity of command when personnel are assigned by their supervisor or senior officer to perform duties under the authority of another supervisor

Chain links
Functional supervision
Side stepping

A

Functional supervision

41
Q

Range of span of control for an officer is

1:3
1:7
1:3-7
1:3-5

A

1:3-7

42
Q

Optimal span of control of an officer to supervise is

1:3
1:4
1:5
1:7

A

1:5

43
Q

_____ consists of dividing large jobs into smaller tasks that are assigned to specific individuals

Spreading of duties
Division of labor
Span of control

A

Division of labor

44
Q

Assigning responsibility, preventing duplication of effort, and making specific, clear cut assignments are pros of

Division of labor
Taking control
Assigning command

A

Division of labor

Company Officer 6th (12 decks)

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