Chapter 1 Flashcards
Company officers oversee their agency’s personnel, training, equipment and
Budget
Apparatus
Stations
Apparatus
A company officer must be a competent and effective _____, with supervisory skills that some new officers will have to develop
Teacher
Leader
Instructor
Leader
To be a successful supervisor, new officers must exercise an appropriate level of
Instruction
Humility
Understanding
Humility
The company officers most important task is to ensure personnel
Safety
Readiness
Qualifications
Safety
Company officers provide the most direct _______ over the firefighters they supervise
Evaluation
Influence
Order
Influence
A greater importance is placed on this challenge for new officers because they are role models for subordinate members and peers as well as the public.
Authority
Ethics
Responsibility
Ethics
Leadership, ethics, supervision, responsibility, and authority are 5______ for new officers
Prerequisites
Challenges
Key points
Challenges
When subordinates express safety concerns, the need for authoritative leadership may be ___________ addressing the concerns
More important than
Less important than
Less important than
One challenging shift in relationship occurs when
Doing chores
Washing apparatus
Responding to emergencies
Responding to emergencies
The company officer must both develop and use excellent _________ to satisfactorily communicate with unit members and practice a leadership form that is appropriate to the situation
Verbal skills
Interpersonal skills
Understanding
Interpersonal skills
In volunteer, combination, or industrial organizations, the relationship may require an________\ in supervisory rolls as employee and employer respond to an emergency
Understanding
Exchange
Promotion
Exchange
Perceptions are ______, often based on emotions or rumors instead of facts and can be hard to overcome.
Objective
Subjective
False
Subjective
Unless the officer clarifies his new supervisory relationship with the members and establishes a fair enforcement of policy, the unit will
Thrive
Suffer
Be confused
Suffer
Attempting to ________the previous officers behavior and personality can create resentment and loss of respect for the new officer
Duplicate
Relate to
Build upon
Duplicate
To successfully enact change, The new officer should take every opportunity to verbalize personal expectations, establish priorities, and
Counsel members
Listen to crew member expectations
Limit exposures in workplace
Listen to crew member expectations