Chapter 1 Flashcards
Company officers oversee their agency’s personnel, training, equipment and
Budget
Apparatus
Stations
Apparatus
A company officer must be a competent and effective _____, with supervisory skills that some new officers will have to develop
Teacher
Leader
Instructor
Leader
To be a successful supervisor, new officers must exercise an appropriate level of
Instruction
Humility
Understanding
Humility
The company officers most important task is to ensure personnel
Safety
Readiness
Qualifications
Safety
Company officers provide the most direct _______ over the firefighters they supervise
Evaluation
Influence
Order
Influence
A greater importance is placed on this challenge for new officers because they are role models for subordinate members and peers as well as the public.
Authority
Ethics
Responsibility
Ethics
Leadership, ethics, supervision, responsibility, and authority are 5______ for new officers
Prerequisites
Challenges
Key points
Challenges
When subordinates express safety concerns, the need for authoritative leadership may be ___________ addressing the concerns
More important than
Less important than
Less important than
One challenging shift in relationship occurs when
Doing chores
Washing apparatus
Responding to emergencies
Responding to emergencies
The company officer must both develop and use excellent _________ to satisfactorily communicate with unit members and practice a leadership form that is appropriate to the situation
Verbal skills
Interpersonal skills
Understanding
Interpersonal skills
In volunteer, combination, or industrial organizations, the relationship may require an________\ in supervisory rolls as employee and employer respond to an emergency
Understanding
Exchange
Promotion
Exchange
Perceptions are ______, often based on emotions or rumors instead of facts and can be hard to overcome.
Objective
Subjective
False
Subjective
Unless the officer clarifies his new supervisory relationship with the members and establishes a fair enforcement of policy, the unit will
Thrive
Suffer
Be confused
Suffer
Attempting to ________the previous officers behavior and personality can create resentment and loss of respect for the new officer
Duplicate
Relate to
Build upon
Duplicate
To successfully enact change, The new officer should take every opportunity to verbalize personal expectations, establish priorities, and
Counsel members
Listen to crew member expectations
Limit exposures in workplace
Listen to crew member expectations
An officer must understand the experience level, educational, and _____ within the crew
Learning abilities
Generational differences
Motivations
Generational differences
Reasonable organizational expectations can be met through
Education, training, and effort
Training, effort, and evaluation
Motivation, expectations, incentives
Education, training, and effort
Company officers must stay accountable to their organization, profession, family, and
Public
Themselves
Crew members
Themselves
The success of any fire and emergency services organization is directly proportional to its
Community involvement
Community understanding
Budget increase
Community involvement
All fire officers must know the demographics and cultural diversity of their community; the services provided by the local authority; and
How to relate to the public
The means of processing public request
How to explain topics
The means of processing public request
A level 1 officer must administer the organizations policies, procedures, and orders at the ______
Department level
Unit level
Shift level
Unit level
Company officers maintain _________ and prepare reports based on these records
Unit agreement records
Unit activity records
Unit compliance records
Unit activity records
Officer 1s may also monitor and document the __________and ____ of unit resources in order to help prepare the organizations budget
Topics and relevancy
Consumption and cost
Learning and objectives
Consumption and cost
Who should initiate an initial actions plan (IAP) and an incident safety plan (ISP)
Chief officer
Highest rank officer
First arriving officer
First arriving officer
A person who leads or directs a unit
Motivator
Leader
Director
Leader
Individual who accomplished organizational objectives through effective and efficient handling of material and Human Resources
Leader
Manager
Supervisor
Manager
A person who is responsible for directing the performance of other people or employees
Manager
Supervisor
Leader
Supervisor
One of six duties assigned to level 1 officers
Integrity officer
Human Resources management
Role mode
Human Resources management
One of six duties assigned to level 1 officers
Fire resources officer
Engineer
Community and government relations
Community and government relations
One of six duties assigned to level 1 officers
Interpretation
Administration
Preventative actions officer
Administration
One of six duties assigned to level 1 officers
Evaluation process enforcer
Inspection and investigation
Merit and honors evaluator
Inspection and investigation
One of six duties assigned to level 1 officers
Command staff educator
Emergency service delivery
Quality control officer
Emergency service delivery
One of six duties assigned to level 1 officers
Job requirement producers
Health and safety
Time keeper
Health and safety
Officers are responsible to their subordinates, chain of command, organization, public, profession, _____ and ______
Family and themselves
