Chapter 1 Flashcards

1
Q

Company officers oversee their agency’s personnel, training, equipment and

Budget
Apparatus
Stations

A

Apparatus

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2
Q

A company officer must be a competent and effective _____, with supervisory skills that some new officers will have to develop

Teacher
Leader
Instructor

A

Leader

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3
Q

To be a successful supervisor, new officers must exercise an appropriate level of

Instruction
Humility
Understanding

A

Humility

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4
Q

The company officers most important task is to ensure personnel

Safety
Readiness
Qualifications

A

Safety

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5
Q

Company officers provide the most direct _______ over the firefighters they supervise

Evaluation
Influence
Order

A

Influence

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6
Q

A greater importance is placed on this challenge for new officers because they are role models for subordinate members and peers as well as the public.

Authority
Ethics
Responsibility

A

Ethics

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7
Q

Leadership, ethics, supervision, responsibility, and authority are 5______ for new officers

Prerequisites
Challenges
Key points

A

Challenges

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8
Q

When subordinates express safety concerns, the need for authoritative leadership may be ___________ addressing the concerns

More important than
Less important than

A

Less important than

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9
Q

One challenging shift in relationship occurs when

Doing chores
Washing apparatus
Responding to emergencies

A

Responding to emergencies

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10
Q

The company officer must both develop and use excellent _________ to satisfactorily communicate with unit members and practice a leadership form that is appropriate to the situation

Verbal skills
Interpersonal skills
Understanding

A

Interpersonal skills

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11
Q

In volunteer, combination, or industrial organizations, the relationship may require an________\ in supervisory rolls as employee and employer respond to an emergency

Understanding
Exchange
Promotion

A

Exchange

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12
Q

Perceptions are ______, often based on emotions or rumors instead of facts and can be hard to overcome.

Objective
Subjective
False

A

Subjective

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13
Q

Unless the officer clarifies his new supervisory relationship with the members and establishes a fair enforcement of policy, the unit will

Thrive
Suffer
Be confused

A

Suffer

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14
Q

Attempting to ________the previous officers behavior and personality can create resentment and loss of respect for the new officer

Duplicate
Relate to
Build upon

A

Duplicate

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15
Q

To successfully enact change, The new officer should take every opportunity to verbalize personal expectations, establish priorities, and

Counsel members
Listen to crew member expectations
Limit exposures in workplace

A

Listen to crew member expectations

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16
Q

An officer must understand the experience level, educational, and _____ within the crew

Learning abilities
Generational differences
Motivations

A

Generational differences

17
Q

Reasonable organizational expectations can be met through

Education, training, and effort
Training, effort, and evaluation
Motivation, expectations, incentives

A

Education, training, and effort

18
Q

Company officers must stay accountable to their organization, profession, family, and

Public
Themselves
Crew members

A

Themselves

19
Q

The success of any fire and emergency services organization is directly proportional to its

Community involvement
Community understanding
Budget increase

A

Community involvement

20
Q

All fire officers must know the demographics and cultural diversity of their community; the services provided by the local authority; and

How to relate to the public

The means of processing public request

How to explain topics

A

The means of processing public request

21
Q

A level 1 officer must administer the organizations policies, procedures, and orders at the ______

Department level
Unit level
Shift level

A

Unit level

22
Q

Company officers maintain _________ and prepare reports based on these records

Unit agreement records
Unit activity records
Unit compliance records

A

Unit activity records

23
Q

Officer 1s may also monitor and document the __________and ____ of unit resources in order to help prepare the organizations budget

Topics and relevancy
Consumption and cost
Learning and objectives

A

Consumption and cost

24
Q

Who should initiate an initial actions plan (IAP) and an incident safety plan (ISP)

Chief officer
Highest rank officer
First arriving officer

A

First arriving officer

25
Q

A person who leads or directs a unit

Motivator
Leader
Director

A

Leader

26
Q

Individual who accomplished organizational objectives through effective and efficient handling of material and Human Resources

Leader
Manager
Supervisor

A

Manager

27
Q

A person who is responsible for directing the performance of other people or employees
Manager
Supervisor
Leader

A

Supervisor

28
Q

One of six duties assigned to level 1 officers

Integrity officer
Human Resources management
Role mode

A

Human Resources management

29
Q

One of six duties assigned to level 1 officers

Fire resources officer
Engineer
Community and government relations

A

Community and government relations

30
Q

One of six duties assigned to level 1 officers

Interpretation
Administration
Preventative actions officer

A

Administration

31
Q

One of six duties assigned to level 1 officers

Evaluation process enforcer
Inspection and investigation
Merit and honors evaluator

A

Inspection and investigation

32
Q

One of six duties assigned to level 1 officers

Command staff educator
Emergency service delivery
Quality control officer

A

Emergency service delivery

33
Q

One of six duties assigned to level 1 officers

Job requirement producers
Health and safety
Time keeper

A

Health and safety

34
Q

Officers are responsible to their subordinates, chain of command, organization, public, profession, _____ and ______

A

Family and themselves