Chapter 34 Assessment & Management of Patients w/ Inflammatory Rheumatic Disorders Flashcards

1
Q

Rheumatic Disorders

A

Numerous disorders affecting skeletal muscles, bones, cartilage, ligaments, tendons, and joints

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2
Q

Examples of Inflammatory Rheumatic Disorders

A

Rheumatoid Arthritis

Spondyloarthropathies

Systemic Lupus Erythematosus

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3
Q

Impact of Rheumatic Disorders

A

Limitations in mobility & ADLs

Pain

Fatigue

Altered self-image

Sleep disturbances

Systemic effects that can lead to organ failure & death

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4
Q

Rheumatic diseases most commonly manifest the clinical features of…

A

…arthritis & pain

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5
Q

Arthritis

A

Inflammation of a joint

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6
Q

Which population is more affected by rheumatic disorders? Women or Men?

A

Generally, women are 2-9 X more commonly affected by rheumatic disorders

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7
Q

These disorders tend to be marked by…

A

… periods of remission & exacerbation

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8
Q

Remission

A

A period when the disease symptoms are reduced or absent

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9
Q

Exacerbation

A

A period when symptoms occur or increase

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10
Q

Inflammation

A

A complex physiologic process mediated by the immune system that occurs in response to harmful stimuli

Meant to protect the body from insult by removing the triggering antigen or event

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11
Q

Steps of Inflammatory Process

A

1) Antigen stimulus

2) Body’s immune system activates & forms antibodies like monocytes & T lymphocytes (T-cells)

3) Immunoglobulin antibodies form immune complexes w/antigens

4) Phagocytosis of the immune complexes is initiated
- Produces chemicals (leukotrienes & prostaglandins)

5) Inflammatory response is generated
- Joint effusion
- Edema
- Pain

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12
Q

Leukotrienes

A

Contribute to the inflammatory process by attracting other WBCs to the area

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13
Q

Prostaglandins

A

Act as modifiers to inflammation
- Can either increase or decrease it

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14
Q

Collagenase

A

Breaks down collagen
- Causes edema & proliferation of the synovial membrane

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15
Q

Pannus

A

The proliferation of newly formed synovial tissue infiltrated w/ inflammatory cells

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16
Q

Autoimmunity

A

Body recognizes own tissue as foreign antigen

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17
Q

Degeneration

A

Secondary response to inflammation

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18
Q

Common Symptoms of Rheumatoid Disease

A

Joint pain & swelling

Limited movement

Stiffness

Weakness

Fatigue

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19
Q

Assessment: Obtaining a Health History

A

Onset of symptoms & how they have evolved

Family hx

Past history

Patient’s perception of the problem

Previous treatments & their effects

Patient’s support system

Patient’s current knowledge base & source of info

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20
Q

Gerontological Considerations for Rheumatoid Disorders

A

Musculoskeletal problems are the most frequently reported conditions in older adults
- Will be seen more frequently by health professionals in the coming years along w/ associated disability
- Especially frail older adults

Comorbid conditions have the ability to mask or alter presenting symptoms

These need to be assessed in older adults:
- Frequency
- Pattern of onset
- Clinical features
- Severity
- Effects on function of the rheumatic disease in older adults

Behavioral clues may aid the nurse in assessing the patient’s pain when cognitive impairment is present:
- Gait patterns
- Guarding
- Flexion

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21
Q

Rheumatoid Arthritis (RA)

A

Chronic Inflammatory Disease that can affect people of all ages

Chronic joint inflammation by a disruption in immune system

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22
Q

Rheumatoid Arthritis (RA) Risk Factors

A

Environmental factors (pollution)

Cigarette smoking: Highly related to RA

Family Hx of 1st-degree relatives

Bacterial & viral illnesses

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23
Q

What does rheumatoid arthritis attack?

A

Mostly conjunctive tissue (synovial membrane, tendons, & ligaments)

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24
Q

The effect of RA on the joints

A

Inflammation causes swelling, pain, & burning sensation

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25
Clinical Manifestations of Rheumatoid Arthritis (RA)
Symmetric joint pain & morning stiffness (last longer than 1 hr) Spongy/boggy tissue (fluid may be aspirated) Symptoms begin in small joints & move to larger joints as disease progress Symptoms are bilateral & symmetric Limited func may be present before the presentation of bony changes - Loss of function due to contractures Ulnar deviation & swan neck deformity System Manifestations: - Fever - Fatigue - Weight loss - Anemia - Lymph node enlargement - Raynaud's phenomenon
26
Pharmacological Treatment of RA
Biologic of Non-Biologic Disease-modifying antirheumatic drug (DMARD) -Hydroxychloroquine:can cause retinal degeneration -Methotrexate:bone marrow suppression, GI ulcerations, skin rashes -Infliximab (Remicade): Must have TB test before administration
27
Gout
Most common form of inflammatory arthritis A type of inflammatory arthritis characterized by deposits of uric acid crystals in the joints
28
Why does gout mainly affect the big toe?
Mainly affects the big toe due to being the most distal part & the coldest part of the body - Decrease in temperature turns uric acid-> crystals -> Worsens at night due to this
29
Tophi
Crystalline deposits accumulating in articular tissue, osseous tissue, soft tissue, and cartilage
30
Primary Hyperuricemia Causes
Results from severe dieting or starvation, excessive intake of foods high in purines (shellfish, organ meats) or hereditary
31
Secondary Hyperuricemia Causes
Results from a clinical feature secondary to genetic or acquired processes, including: - leukemia -multiple myeloma -some types of anemia -psoriasis -diuretics (thiazides and furosemide) -low-dose salicylates, or ethanol
32
Acute Gouty Arthritis
Recurrent attacks of severe articular and periarticular inflammation
33
What are some triggers for acute gouty arthritis?
Triggered by trauma, ETOH ingestion, dieting, meds, surgical stress or illness
34
Clinical Manifestations of Acute Gouty Arthritis
Abrupt onset (often at night) Severe pain, redness, swelling, and warmth of affected joint
35
What elements should the nurse assess in a patient with Gout?
Lab values (uric acid) Diet Gait Pain Assess for signs of inflammation, which joints are involved, & extent Education on disease process, readiness to learn
36
The 4 Stages of Gout
1) Asymptomatic hyperuricemia 2) Acute gouty arthritis - Triggered by trauma, ETOH ingestion, dieting, meds, surgical stress or illness  Abrupt onset often at night  Severe pain, redness, swelling, and warmth of affected join 3) Intercritical gout (symptom-free gout) 4) Chronic tophaceous gout
37
Name 3 priority nursing diagnosis for a patient with gout?
Acute Pain Impaired Mobility Knowledge deficit
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Nursing Interventions for Gout: Medications
Colchicine for acute attacks NSAIDs (indomethacin) Corticosteroids Allopurinol - uric acid lowering therapy given post acute attacks Probenecid - uricosuric agent for patients with frequent attacks
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Nursing Interventions for Gout: Patient Education
Lifestyle changes -Avoiding purine-rich foods -Weight loss -Decreasing alcohol consumption -Avoiding certain medications Pain management and avoidance of factors that increase pain and inflammation, such as trauma, stress, and alcohol
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Foods to Avoid in Patients w/ Gout
Purine Rich Foods: Anchovies, liver, sardines, lentils, & alcoholic beverages
41
Osteoarthritis
Progressive Mechanical Disease Degradation of articular cartilage caused by friction causing pain and stiffness (non-inflammatory) Associated w/ aging & overworked joints
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Osteoarthritis Risk Factors
65 years or older Work-related issues Female Obesity Hispanic/African American Descent
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What occurs in a joint affected w/ osteoarthritis?
Degradation of articular cartilage caused by friction causing pain and stiffness (non-inflammatory)
44
The effect of osteoarthritis on tendons & ligaments
Tendons and ligaments lose their elasticity and wear out, reducing their mobility
45
Clinical Manifestations of Osteoarthritis
Pain and brief morning stiffness, lasting < 30mins Functional impairment Joints aggravated by movement or exercise -Relieved by rest Affected joints may be enlarged w/ decreased ROM Crepitus may be palpated, especially over the knee Mild joint effusion, a sign of inflammation Heberden's and Bouchard's nodes Herberden's: Distal interphalangeal Bouchard's: Proximal interphalangeal No systemic manifestations
46
Pharmacological Treatment of Osteoarthritis
Acetaminophen: Initial therapy NSAIDS: Cox-2 enzyme blockers for those at risk for GI complications Opioids and Corticosteroids:Topical diclofenac sodium gel (Voltarengel) Glucosamine and chondroitin
47
Surgical Treatments for both RA & OA
Osteotomy or Arthroplasty Rehab with physical therapy w/in 1st 24hrs
48
Arthroplasty
Surgical removal of an unhealthy joint removal & replacement of joint surfaces w/metal or synthetic materials
49
Common Conditions that May Require Arthroplasty
Osteoarthritis (OA), RA, congenital deformities
50
Frequently Replaced Joints
Hips, knees, & fingers
51
Total Hip Arthroplasty
Replacement of a severely damaged hip w/ an artificial joint
52
Total Hip Arthroplasty Indications
Osteoarthritis or Rheumatoid arthritis Femoral neck fractures, Failure of previous reconstructive surgeries Conditions resulting from developmental dysplasia (avascular necrosis of the hip in childhood) *Prostheses chosen based on skeletal structure and activity level
53
Complications of Total Hip Arthroplasty
Dislocation of hip prothesis Excessive wound drainage VTE Infection Heel pressure injury Long-Term Complications: - Heterotopic ossification - Avascular necrosis - Loosening of the prosthesis
54
Heterotopic Ossification
Formation of bone in periprosthetic space
55
Signs & Symptoms of Hip Dislocation
Increased pain, swelling, and immobilization Acute groin pain in the affected hip or increased discomfort Shortening of the affected extremity Abnormal external or internal rotation of the affected extremity Restricted ability or inability to move the leg Reported “popping” sensation in the hip
56
Hip Dislocation Prevention
Always maintain correct position - Supine, head slightly elevated, affected leg in neutral position Use abductor splints or pillows to support extremity Support leg and place pillows between the affected legs when patient is turning. Always turn to the unaffected side. Avoid acute flexion of the hip (head of the bed 90 degrees or less) or crossing legs Assess for dislocation (notify surgeon immediately if suspected)
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Which position does the performed hip need to be in?
Abduction
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Abduction
Movement away from the center or median line
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Adduction
Movement towards the center or median line - The affected hip needs to be protected from this
60
Gerontological Considerations for Total Hip Arthroplasty (THA)
Early THA surgery is recommended for hip fractures w/in a 24- 36 hrs after patient's condition has been stabilized properly If there are no contraindications (bleeding disorder) low-molecular-weight heparin is recommended for VTE prevention - In the case of contraindications, mechanical devices should be used Consult w/ pain management specialist would be helpful due to altered LOC, medical co-morbidities, & polypharmacy ALL older adults who are post-THA they are put on a higher-specification, foam pressure-relieving mattress vs regular mattress Early assisted mobilization is key
61
Total Knee Arthroplasty
A surgical procedure in which parts of the knee joint are replaced with artificial (prosthetic) parts
62
Total Knee Arthroplasty Indications
Considered for patients: - Joint pain cannot be managed w/ nonsurgical treatment - Has severe pain - Functional disability related to destruction of joint surfaces
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Benefits of Total Knee Arthroplasty
Successful, cost-effective, low-risk therapy Offers significant pain relief Restores of quality of life and function
64
Nursing Management of Total Knee Arthroplasty
Knee is dressed w/ compression bandage Cold/ice packs may be applied to reduce postop swelling & bleeding Assess the neurovascular status of the surgical extremity & compare it w/ contralateral extremity every 2-4hrs Wound suction drain is used to remove fluid accumulating around the knee - Usually left in place 24-48hrs to prevent infection Acute rehab usually takes between 1-2 weeks - Total recovery takes 6 weeks or longer (especially those 65 yrs or older)
65
Osteolysis
Lysis of bone from an inflammatory reaction against polyethylene particulate debris
66
Nursing Management of Post-Arthroplasty Care: Managing Blood Loss
Assess dressing (saturation, color change) multiple times per protocol -> Draw around area of bleed -> DO NOT remove aqua-seal dressing (decreases risk for bleeding & infection-> has antibiotic properties) -> Anything over 250 mL of blood loss is EXCESSIVE Monitor H & H (baseline & watch for anemia) Administer fluids & blood products (donor blood, autologous blood, plasma) as ordered Assess for signs of bleeding
67
Nursing Management of Post-Arthroplasty Care: Managing Pain
Pre & Post-op Pain assessment OLDCARTS pain assessment Early ambulation Administer pain meds as ordered Compression therapy Numeric Pain Scale to assess current pain level PQRST Pain assessment Imagery Provide education on expectations of pain ( meds may not completely make pain go away but, make it tolerable) Assess for cultural influence
68
Nursing Management of Post-Arthroplasty Care: Monitoring Wound Drainage
Assess bandage - Assess drainage characteristics: color, smell, & amount - Trend documentation of drainage Assess pulses, cap refill, color, temp, motion, strength, & sensation of extremity Assess for signs of shock: hypotension, tachycardia, diaphoresis, fever, tachypnea Acceptable drainage: Lower than 250 mL - 25 to 30 mL drainage level to remove drain
69
Nursing Management of Post-Arthroplasty Care: Promoting Ambulation
Set distance goals Educate on benefits Pain management Assess for fall risk, assistive devices, orthostatic hypotension Make short term goals Assess for tolerance, medicate before ambulation Avoid flexion contractures (do not bend leg for extended periods of time)
70
Nursing Management of Post-Arthroplasty Care: Preventing Venous Thromboembolism (VTE)
Assess for unilateral calf pain/ tenderness every 8 hrs Avoid pressure on popliteal blood vessels from equipment (pillows, abductor splint straps, sequential compression stockings) Compression devices Assess pulses, cap refill Early ambulation Anticoagulants: Heparin, Lovenox Routine nuerovascular checks q8 hrs (initially q 15mins) - Take SCDs off for at least 20 mins 2X every shift
71
Nursing Management of Post-Arthroplasty Care: Preventing Infection
Proper wound care - Aseptic technique Assess for s/s of infection - Monitor CBC panel Employ hand hygiene Admin antibiotics prophylactically 30 mins- 1hr before surgery Note date & time of dressing
72
Nursing Management of Post-Arthroplasty Care: Providing Patient Education & Support
Positioning Physical limitations per PT recommendations How to use assistive devices Ambulate per provider orders Pain management S/s of post-op complications Avoid flexion contractures Gradually progress Teach back for post-op instructions & follow-up care
73
Which disease is associated w/aging or overworked joints (Osteoarthritis/Rheumatoid arthritis)?
Osteoarthritis is associated
74
Which disease is chronic and affects all ages (Osteoarthritis/Rheumatoid arthritis)?
Rheumatoid arthritis is associated
75
Common Blood Studies: Erythrocyte Count
Measures circulating erythrocytes
76
Clinical Significance of Erythrocyte Count
Decrease can be seen in RA due to inflammation
77
Common Blood Studies: Erythrocyte Sedimentation Rate (ESR)
Measures the rate at which RBCs settle out of unclotted blood in 1 hour
78
Clinical Significance of ESR
Increase is usually seen in inflammatory connective tissue diseases. -RBCs become more thick & heavy-> quickly fall to the bottom An increase indicates rising inflammation, resulting in clustering of RBCs, which makes them heavier than normal. The higher the ESR, the greater the inflammatory activity
79
Common Blood Studies: Hematocrit
Measures the size, capacity, and number of cells present in blood
80
Clinical Significance of Hematocrit
Decrease can be seen in chronic inflammation - Anemia in chronic disease - Blood loss via GI bleed
81
Common Blood Studies: Uric Acid
Measures level of uric acid in serum
82
Clinical Significance of Uric Acid
An increase in this substance is seen w/ gout During acute flare, levels may be normal After flare has subsided, levels will be elevated in gout
83
Common Blood Studies: Antinuclear Antibody (ANA)
Measures antibodies that react with a variety of nuclear antigens
84
Clinical Significance of ANA
Positive test may be associated with RA, Raynaud’s disease, and necrotizing arteritis. - The higher the titer, the greater the inflammation
85
Common Blood Studies: Uric Acid
Measures level of uric acid in serum
86
Common Blood Studies: C-Reactive Protein (CRP)
Shows presence of abnormal glycoprotein due to inflammatory process
87
Clinical Significance of CRP
A positive reading indicates active inflammation
88
Common Blood Studies: Rheumatoid Factor (RF)
Determines the presence of abnormal antibodies seen in connective tissue disease
89
Clinical Significance of RF
Positive titer >1:80 - - Every 1 part of blood, there is 80 rheumatoid factors in the solution Present in 80% of those with RA The higher the titer (number at right of colon), the greater the inflammation
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Nursing Considerations for Salicylates (Aspirin)
Administer w/ food, milk, antacids or large glass of water to reduce GI effects. Assess for tinnitus, gastric intolerance, GI bleeding, and purpura. Administer enteric coated or extended-release whole, do not crush
91
Examples of Non-Steroidal Anti-Inflammatory Drugs (NSAIDS)
Diclofenac Naproxen Meloxicam Ibuprofen COX-2 enzyme blockers
92
Nursings Considerations for NSAIDs
Administer NSAIDs w/ food Monitor for GI, CNS, cardiovascular, renal, hematologic, and dermatologic adverse effects Avoid salicylates; use acetaminophen for additional analgesia Watch for possible confusion in older adults
93
Example of COX-2 Enzyme Blockers
Celecoxib
94
Nursing Considerations for COX-2 Enzyme Blockers
Monitoring is the same as for other NSAIDs Indications: Those at risk for GI complications Increased risk of cardiovascular events, including MI and stroke Appropriate for older adults & patients who are at high risk for gastric ulcers
95
Examples of Disease-Modifying Antirheumatic Drugs (DMARDs)
Hydroxychloroquine & chloroquine
96
Nursing Considerations for DMARDs
May be administered concurrently w/ NSAIDs Assess for visual changes (retinal degeneration), GI upset, skin rash, headaches, photosensitivity, bleaching of hair Emphasize need for ophthalmologic examinations (every 6-12 mo)
97
Examples of Tumor Necrosis Factor (TNF)-blocking agents
Enbrel, Remicade, & Humira
98
Nursing Considerations for TNF-blocking Agents
Patient should be tested for tuberculosis before beginning this med - It can re-activate TB in patients that actively have it Educate patient about SQ self-injection Monitor for injection site reactions Educate patient about increased risk for infection and to wi/hold med if fever occurs Notify provider if any illness or infection occurs & med is held
99
Examples of Corticosteroids
Prednisone, prednisolone, & hydrocortisone
100
Nursing Considerations for Corticosteroids
Assess for toxicity: Cataracts, GI irritation, hyperglycemia, hypertension, fractures, avascular necrosis, hirsutism, psychosis Repeated injections can cause joint damage Use caution in patients diagnosed with diabetes, due to effects causing elevation in blood sugar
101
What elements should the nurse consider w/self-management programs of RA & OA?
Medication adherence Lab work Exercise Nutrition Educate on adverse effects of meds Assistive equipment & personnel Educate on limitations of ADLs, resting in between activities, modifications to ADLs to promote independence Address body-image distortion secondary to deformities, support
102
Identify effects of the disorder that can impact the patient's lifestyle, independence, & psychological status
Social isolation Body dysmorphia & decreased self-esteem Limited ROM & ADLs Depression & grief over loss of independence Dependence on assistive devices Watch for association of debilitating joint pain w/ signs of aging Pain meds can alter LOC, hearing, & vision Risk of providers under & over-prescribing meds
103
What is the nurse specifically looking for in a functional assessment in RA & OA?
Muscle size & contour Symmetry ROM (limitations) Abnormal Movements Combination of history & observation Assess for joint deformities Posture, gait
104
The goal of nursing care is to decrease pain & stiffness & improve joint mobility. How can this be achieved?
Exercise Knee braces & insoles Weight management (decrease stress on joints) Ice & heat therapy Physical & nutritional therapies Alternative & integrative therapies - Yoga - Acupuncture - Massage - TENS units - Copper bracelets
105
Additional Issues to Consider w/ RA & OA
Limited access to resources Muscle atrophy & contractures Decreased movement due to movement Immobility/ decreased movement due to pain Limitations in job performance-> decreases financial resources Assess the impact RA/OA may have on co-morbidities Lack of support Can affect rest & sleep
106
Systemic Lupus Erythematosus (SLE)
Inflammatory autoimmune disorder that affects nearly every organ in the body
107
Clinical Manifestations of Systemic Lupus Erythematosus (SLE)
Baldness CNS symptoms Butterfly rash Oral ulcers Pleuritis Pneumonitis Anemia Thrombocytopenia Neutropenia Splenomegaly Lupus glomerulonephritis Osteoporosis Fingertip lesions Myositis Polyarthritis Lymphadenopathy
108
Tell-tale Sign of SLE
"Butterfly" rash
109
Lab Studies to Order for SLE
Antinuclear antibody (ANA) Anti-DNA Anti-dsDNA Anti-Sm CBC
110
Goal of SLE Treatment
Prevent progressive loss of organ func Reduce acute disease Minim disease-related disability Prevent complications from therapy
111
Nursing Interventions for Patients w/ SLE
Nursing management of fatigue, impaired skin integrity, body image disturbances, and lack of knowledge for self-management decisions Encourage patient participation in support groups Educate patient to avoid sun and UV light exposure or protect themselves w/ sunscreen and appropriate clothing Routine periodic screenings and health promotion activities -Smoking cessation programs -Continuing prescribed medications and addressing changes and potential side effects -Screen for osteoporosis Monitor for s/s of infection
112
Examples of Spondyloarthropathies (3)
Ankylosing Spondylitis (AS) Reactive Arthritis (Formerly known as Reiter's Syndrome) Psoriatic Arthritis
113
Ankylosing Spondylitis (AS)
Chronic inflammatory disease of the spine
114
Ankylosing Spondylitis (AS) Prevalence
More prevalent in males than females
115
Joints/Systems affected in Ankylosing Spondylitis (AS)
Cartilaginous joints of the spine & surrounding tissues Large synovial joints, such as the hips, knees, or shoulders
116
Clinical Manifestations of Ankylosing Spondylitis (AS)
Rigid joints, decreasing mobility, leading to kyphosis (a stooped position), decreased stability & balance Back pain is the characteristic feature which may mask symptoms of a cervical fracture, leading to neurologic problems if left untreated
117
Systemic Effects/Complications of Ankylosing Spondylitis
Increased risk for CV disease Pulmonary fibrosis, respiratory compromise w/ disease progression Osteoporosis
118
Reacting Arthritis
The arthritis occurs after an infection
119
Reactive Arthritis Prevalence
Mostly affects young adult males
120
Joints/Systems Affected by Reactive Arthritis
GI & GU
121
Clinical Manifestations of Reactive Arthritis
Primarily characterized by urethritis, arthritis, & conjunctivitis Dermatitis and ulcerations of the mouth and penis may be present Low back pain is common
122
Psoriatic Arthritis
Inflammatory arthritis associated with the skin disease psoriasis
123
Psoriatic Arthritis Prevalence
Most common autoimmune disease in the US Onset between 30-50 years of age, equally affecting men & women
124
Joints/Systems Affected by Psoriatic Arthritis
Spine, Achilles tendon, plantar fascia, or tibial tuberosity areas
125
Clinical Manifestations of Psoriatic Arthritis
Synovitis, polyarthritis, and spondylitis Inflammatory back pain is a common symptom Differentiated from other back pain by symptoms presenting at a young age, pain improving w/activity, & pain occurring at night
126
Systemic Effects/Complications of Psoriatic Arthritis
Infections
127
Nursing Management of Sponkyloarthropathies
Symptom management: Focuses on treating pain & maintaining mobility by suppressing inflammation Good body position for AS patients Maintenance of optimal functioning -Maintaining ROM with regular exercise and muscle-strengthening program Address psychological changes -Depression -Emotional stress
128
Pharmacological Management of Sponkyloarthropathies
NSAIDS as 1st line of treatment -Methotrexate, sulfasalazine, and leflunomide -Help w/ skin and peripheral joint disease but may not prevent spinal changes Corticosteroid injections for periodic flares Anti-TNF therapies, such as Enbrel, Remicade, Humira Additional agents include apremilast(Otezla) and ustekinumab (Stelara)
129
Surgical Management of Sponkyloarthropathies
Osteotomy of the spine for advanced AS and debilitating kyphosis Total joint replacement
130
Fibromyalgia
Autoimmune condition w/ widespread aching and pain in the muscles and fibrous soft tissue
131
Predisposing Factors of Fibromyalgia-Associated Pain
Anxiety Depression Physical trauma Emotional stress Sleep disorders Viral infection
132
Nursing Interventions for Fibromyalgia
Treatment of symptoms: -NSAIDs -Tricyclic antidepressants (amitriptyline and nortriptyline) -Muscle relaxants (cyclobenzaprine) Cognitive behavioral therapy to improve sleep and attentional dysfunction Pay special attention to patient's concerns and symptoms -Provide support and encouragement during program of therapy