Chapter 3 - Active Listening

Question 1

Four Stage Process of Active Listening

Answer 1

1) Sensing
2) Attending
3) Understanding
4) Responding

Question 2

Sensing

Answer 2

1) involves hearing and seeing

2) easy part of active listening

Question 3

Attending

Answer 3

1) focusing our attention on the message
2) keying - listener pays attention to the parts of the message that the speaker deems as important
- selective listening is a failure of keying
- key into symbols (reps of thoughts, ideas, feelings) and signs (non verbal cues of thoughts, ideas, attitutdes)
– signs and symbols carry three dimensional meaning
Content (literal meaning of message, translation of symbol)
Affect (Speakers feeling anpit/during transmission of message)
Relational ( how speaker relates to audience, can ificate status, affinity, and engagment)

Question 4

Understanding

Answer 4

1) internal process of decodign and attributing meaning to the message
2) Challenge: succesfully interpret the speaker’s intended message
- obstacles = schema/schemata (mental shortcuts to org new info) that we use to translate message un our own field of exp)

Question 5

Responding

Answer 5

1) reacting to message
2) can be internal, masked for various reasons
3) can be faked (pseudo-listening) manipulating feedback stage of transactional model of communication
4) Redirected sender response - sending a message that reflects an understanding of the original speaker’s message (sometimes not appropriate in public speaking)
5) inner responses, feedback, redirected sender responses

Question 6

Discriminative Listening

Answer 6

1) listening in which the objective is to distinguish sound and visual stimuli
3) speaker needs to speak clearly and loudly enough for audience to engage in discriminative listening

Question 7

Speaking to Facilitate Seeing

Answer 7

1) Most important verbal cues come from face and hands

2) speaker should not hide from listeners

Question 8

Speaking to Facilitate Attending

Answer 8

Focus

1) audiences pay attention to stimuli that are
a) unusual or unexpected
b) salient or related to one’s own concerns
c) learned in the past as imp
d) repeated
2) speaker can use attention getter, use conversational tone, use well places pauses, maintain eye contact
3) avoid disturbances/distractions

Question 9

Speaking to Facilitate Understanding

Answer 9

Decoding
1) be aware of words’ connotations and usage (ex. awesome)
2) make sure verbal and non-verbal communication are consistent (speak conversationally)
Meaning
1) be careful with triggers (generate emotional impulses, reactions, actions) like insulting audience or using always
2) relate to audience - be aware of differnces and search fro commonalities
3) be confident in message (most imp)

Question 10

Speaking to Facilitate Responding

Answer 10

Inner responses
1) be aware of responses in preparation and delivery (pay attention to ehat we are syaing not what we are saying next)
Feedbakc
1) Eye contact and scanning, tune into body cues
2) show feedback is perceived tomaintain audience attention, develop ethos
Redirected Sender Response
1) requesting a response is risky, can shift message or strengthen it
2) rhetorical question - not seeking rverbal response, anser uestion yourslef
3) polling response - needs to be specific, used to find out knowledge of the audience
4) open-ended response - used to facilitate discussion (rare in public speaking)