Chapter 3

Question 1

Hearing

Answer 1

The vibration of sound waves on the eardrums and the firing of electrochemical impulses in the brain.

Question 2

Listening

Answer 2

Paying close attention to, and making sense of, what we hear.

Question 3

Appreciative Listening

Answer 3

Listening for pleasure or enjoyment.

Question 4

Empathetic Listening

Answer 4

Listening to provide emotional support for a speaker.

Question 5

Comprehensive Listening

Answer 5

Listening to understand the message of a speaker.

Question 6

Critical Listening

Answer 6

Listening to evaluate a message for purposes of acceptance or rejecting it.

Question 7

Spare “Brain Time”

Answer 7

The difference between the rate at which most people talk (120 - 150 words a minute) and the rate at which the brain process language (400 - 800 words a minute)

Question 8

Key-Word Outline

Answer 8

An outline that briefly notes a speaker’s main points and supporting evidence in rough outline form.