Chapter 2 Definitions

Question 1

vision statement

Answer 1

a concise statement that describes the ideal state to which an organization aspires

Question 2

mission statement

Answer 2

a written expression of an organization’s philosophy, purposes, and characteistics

Question 3

planning

Answer 3

a type of decision-making process in which a course of action is determined in order to bring about a future state of affairs

Question 4

strategic planning

Answer 4

a type of planning that involves critical self-examination to bring about organization improvement

Question 5

accreditation

Answer 5

formal recognition provided to an organization or one of its programs indicating that it meets certain prescribed quality standards

Question 6

joint commission on accreditation of healthcare organizations (JCAHO)

Answer 6

the oldest and largest health care standards organization in the country. JCAHO accredits ambulatory health care facilitiies

Question 7

commission on accreditation of rehabilitation facilities (CARF)

Answer 7

a nonprofit agency that sets quality standards for rehabilitation services & facilities

Question 8

forecast

Answer 8

a prediction of future conditions based on various statistics & indicators that describe an athletic program’s past and present situations

Question 9

WOTS UP analysis

Answer 9

a data collection & appraisal technique designed to determine an organization’s strength, weaknesses, opportunities, and threats in order to facilitate planning

Question 10

operational plan

Answer 10

a type of plan that defines organizational activities in the short term, usually no longer than two years

Question 11

policy

Answer 11

a type of plan that expresses an organization’s intended behavior relative to a specific program subfunction

Question 12

process

Answer 12

a collection of incremental and mutually dependent steps designed to direct the most important tasks of an organization

Question 13

procedures

Answer 13

a type of operational plan that provides specific directions for members if an organization to follow

Question 14

practice

Answer 14

the action that takes place in response to administrative problems

Question 15

PERT (program evaluation & review technique)

Answer 15

a method of graphically depicting the time line for * interrelationships of different stages of a program

Question 16

Gannt Chart

Answer 16

a graphic planning & control technique that maps discrete tasks on a calender

Question 17

agreement-trust model

Answer 17

a model that indetifies & types the most important people in developing support for a plan

Question 18

allies

Answer 18

persons who support a particular program but dispute the implementation of a plan related to that program

Question 19

opponents

Answer 19

persons who support a particular program but dispute the implementation of a plan related to that program

Question 20

bedfellows

Answer 20

persons who exhibit support for a particular plan but who have a history of untrustworthy behavior & vacillation

Question 21

adversaries

Answer 21

person’s who are unsupportive of both a program & a particular plan related to the program

Question 22

proceedings

Answer 22

a book containing the abstracts or outlines of each speaker’s presentation

Question 23

program evaluation

Answer 23

a systemic & comprhensive assessment of the worth of a particular program

Question 24

internal chart audit

Answer 24

a patient records review technique performed by the sports medicine staff as part of a quality-assurance program

Question 25

external chart audit

Answer 25

a patient records review technique, performed by an accreditation agency or a payer, intended to ensure that patient care is appropriate & meets certain minimum standards

Question 26

carrier

Answer 26

charge-based providers contracted by the federal government charged with reviewing Medicare claims made by physicians or other health care providers

Question 27

intermediary

Answer 27

cost-based providers contracted by the federal government & charged with reviewing Medicare claims made by hospitals

Question 28

summative evaluation

Answer 28

an assessment designed primarily to describe the effectiveness or accomplishments of a program

Question 29

formative evaluation

Answer 29

an assessment designed primarily for improvement of a program

Question 30

external evaluators

Answer 30

experts not affliliated with an organization who are retained to assess the various progams within the organization

Question 31

goals

Answer 31

general statements of program intent

Question 32

objectives

Answer 32

specific statements of how a program intends to accomplish a particular goal

Question 33

criteria

Answer 33

auantifiable measures used to determine whether a particular objective has been accomplished

Question 34

outcome assessment

Answer 34

an evaluation method used in health care that seeks objective evidence that the care provided by the athletic trainer enhanced a patient’s functional ability