Chapter 1 Definitions

Question 1

power

Answer 1

the potential to influence others

Question 2

position power

Answer 2

the power vested in people by virtue of the roles they play in an organization

Question 3

personal power

Answer 3

the potential to influence others by virtue of personal characteristics & personality attributes

Question 4

counterpower

Answer 4

the potential to influence the behavior of a superior

Question 5

authority

Answer 5

the aspect of power, granted to either groups or individuals, that legitimizes the right of the group or individual to make decisions on behalf of other

Question 6

legitimacy

Answer 6

the aspect of power that gives the leader the right to make a request and provides the obligation of the subordinate to comply

Question 7

zone of indifference

Answer 7

a hypothetical boundary of ligitimacy, outside of which requests or orders will be met with mere compliance or refusal

Question 8

honeymoon effect

Answer 8

the period of time, usually immediately after arriving in a new position, in which persons are more likely to be granted extra authority to make decisions

Question 9

leadership

Answer 9

a subset of power that involves influencing the behavior & attitudes of others to achieve to make decisions

Question 10

transactional leadership

Answer 10

the simple exhange between leaders & followers of one thing for another

Question 11

transformational leadership

Answer 11

the aspect of leadership that uses both change & conflict to elevate the standards of the social system

Question 12

scientific management

Answer 12

a collection of management theories developed in the early 1900s whose emphasis is an strict control of work to maximize production through increases in efficiency

Question 13

Unity of Command

Answer 13

a principle of scientific management that requires a single superior to direct the work of an employee

Question 14

hawthorne effect

Answer 14

also known as the placebo effect, a phenomenon that occurs when the subjects in an experimental study alter their behavior simply because of the process of being studied, even when the independent variable produces no effect

Question 15

total quality managment

Answer 15

also known as continuous quality improvment. A management system that emphasizes continuous improvement in the process by which work is accomplished to create improvements in a product. A continuous focus on the needs & desired of clients is a major focus of TQM

Question 16

management

Answer 16

the element of leadership that involves planning, decision making, and coordination of the activities of a group

Question 17

interpersonal role

Answer 17

a managerial role, emanating fromt he possession of formal authority, that requires the manager to interact and form relationships with others in the organization

Question 18

figurehead role

Answer 18

an interpersonal role that requires the authority holder to represent the group, usually in a visible public capacity

Question 19

liaison role

Answer 19

an interpersonal role that requires the leader to interact with others in the group, including superiors, subordinates, & coequals

Question 20

informational role

Answer 20

functions that require the manager to collect, use & disseminate information

Question 21

monitor role

Answer 21

an informational role that requires the leader to observe & keep abreast of changes that will affect the group & its activities

Question 22

disseminator role

Answer 22

an informational role that requries the leader to communicate with members of the group

Question 23

interference

Answer 23

anything, including environmental elements or characteristics of the communication medium, that distorts the message sent from the sender to the receiver

Question 24

spokesperson role

Answer 24

an informational role that requires communication with organizational influences and members of the organization’s public

Question 25

internal influencers

Answer 25

organization decision makers

Question 26

decisional role

Answer 26

the portion of a manager’s work that requires her to use authority to make decisions

Question 27

entrepreneural role

Answer 27

a type of decisional role in which the leader initates and designs controlled change withing an organization

Question 28

disturbance handler role

Answer 28

a type of decisional role in which the leader manages conflict

Question 29

allocator of resources role

Answer 29

a decisional role in which the leader exercises authority to determine how organizational assests will be deployed

Question 30

negotiator role

Answer 30

a decisional role in which the leader uses authority to bardain with members of the internal or external audience