Chapter 1 Theoretical Basis of Management

Question 1

emerson’s 12 principles of efficiency

Answer 1

ideals
common sense
competent counsel
discipline 
the fair deal
records
dispatching
standards & schedules
standardized conditions
standardized operations
standardized practice instructions
effieiency reward

Question 2

Emerson’s ideals

Answer 2

develop clearly defined goals

Question 3

Emerson’s common sense

Answer 3

ensure that goals contribute to the improvment of the enterprise

Question 4

Emerson’s competent counsel

Answer 4

seek advice from those who know more than you do

Question 5

Emerson’s Discipline

Answer 5

ensure that empolyees know their jobs and establish a system for recruiting and selecting good employees

Question 6

Emerson’s the fair deal

Answer 6

provide fair wages & good workign conditions

Question 7

Emerson’s records

Answer 7

document & analyze the work process in order to make good decisions

Question 8

Emerson’s dispatching

Answer 8

plan the work schedule for maximum efficiency

Question 9

Emerson’s standards & schedules

Answer 9

establish standards for work through proper placement of employees

Question 10

Emerson’s standardized conditions

Answer 10

optimize the work setting

Question 11

Emerson’s standardized operations

Answer 11

develop a consistent process for the performance of tasks

Question 12

Emerson’s standardized practice instructions

Answer 12

teach all emplpyees to perform task in the same manner

Question 13

Emerson’s efficiency reward

Answer 13

provide financial incentives for excellent performance

Question 14

nonverbal communication cues

Answer 14

clothing & grooming
territorialtiy
posture & facial expression
Gestures

Question 15

nonverbal communication cues: clothing & grooming

Answer 15

neat, well-fitting & grooming that conforms to cultural norms often send a messag of competence & control

Question 16

nonverbal communication cues: territorality

Answer 16

maintain a culturally accepted distance (24 to 40 inches in the United States) when addressing a colleague. Meeting that take place in the manager’s office are often intended to be more formal, serious, or important

Question 17

nonverbal communication cues: posture & facial expression

Answer 17

crossed arms or a body orientation facing away from a person indicates anger, impatience, or boredom. A fixed gaze with a scowl indicates anger or disagreement. Avoiding eye contact often indicates gult or embarrassment

Question 18

nonverbal communication cues: gestures

Answer 18

finger tapping expression boredom. A close fist or a point index finger can indicate anger. A polite handshack indicates receptiveness