Chapter 2: Business Process Modeling Flashcards
Customer Facing Process
Results in a product or service that is received by an organization’s external customer.
Ex. Marketing, sales, billing
Business Facing Process
Invisible to the external customer but essential to the effective management of the business
Ex. goal setting, resource allocation
Business Process Model and Notation (BPMN)
A graphical notation that depicts the steps in a business process.
Business Process Modeling
The activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence
As-Is process model
Represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes
To-Be process model
Shows the results of applying change improvement opportunities to the current (As-Is) process model
Workflow
Includes the tasks, activities, and responsibilities required to execute each step in a business process
