Chapter 1: Value Chain Analysis Flashcards

1
Q

Value Chain Analysis Objective

A

Executes business strategy

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2
Q

Business Process

A

A standardized set of activities that accomplish a specific task such as processing a customer’s order.

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3
Q

Value Chain Analysis

A

Views a firm as a series of business processes, each of which adds value to the product or service.

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4
Q

Primary Value Activities

A

Acquire raw materials and manufacture, deliver, market, sell, and provide after-value services.

ex. operations, marketing and sales

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5
Q

Support Value Activities

A

Support primary value operations.

ex. HR, tech development

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