Chapter 2: Automation

Question 1

Operational Business Processes

Answer 1

Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes

Question 2

Operationalized Analytics

Answer 2

Makes analytics part of a business process

Question 3

Business Process Improvement

Answer 3

Attempts to understand and measure the current process and make performance improvements accordingly

Question 4

Automation

Answer 4

The process of computerizing manual tasks

Question 5

Streamlining

Answer 5

Improves business process efficiencies by simplifying or eliminating unnecessary steps

Question 6

Bottleneck

Answer 6

Occur when resources reach full capacity and cannot handle any additional demands

Question 7

Redundancy

Answer 7

Occurs when a task or activity is unnecessarily repeated

Question 8

Business Process Reengineering (BPR)

Answer 8

Analysis and redesign of workflow within and between enterprises

Question 9

Strategic Business Processes

Answer 9

Dynamic, non-routine, long-term, business processes such as financial planning and expansion strategies.