Chapter 2 Flashcards
What are the general skills?
- communication
- organization
- customer service skills
- people managing skills
Leaders
people who create and inspire vision while encouraging and motivating others to fulfil the vision
Managers
Those who carry out the details of the leader’s vision by completing the tasks and activities associated with the vision and by managing the day-to-day operations.
Receiver
The person or group the message is intended for
Sender
The person or group formulating the content of the message
Active Listening techniques
- Show interest
- Let others speak
- Eliminate noise
- Don’t interrupt
- Ask questions
- Paraphrase what you heard
- Eye contact
Lines of communication
The number of channels between the people involved in the communication exchange
The formula for Line of communication
[n x (n-1)] / 2
Firefighting zone
Something needs to be dealt with now, or the problems will only get worse.
Planning Zone
Determining what needs to get done today.
Deflecting Zone
things that seem important, but really aren’t. Unnecessary emails, drop-in-visitors. This is a time killer zone
Time-wasting zone
No crisis, but no motivation to do anything.
What are the general management skills?
- Budgeting/accounting
- Leading
- Managing
- Coaching teams
- Negotiating
- Managing Vendors
- Customer service skills
What are leaders professional responsibilities?
- Honesty
- Ethical
- Integrity
- Fair
- Avoid conflicts of interest
