Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

BNAD 302 > Chapter 2 > Flashcards

Chapter 2 Flashcards

1
Q

What are the 3 historical perspectives?

A

classical, behavioral, quantitative

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the 3 contemporary perspectives?

A

contingency, systems, quality-management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is the classical viewpoint?

A

emphasis on ways to manage work more efficiently (scientific and administrative management)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is scientific management?

A

emphasizes scientific study of work methods to improve productivity of individual workers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is administrative management?

A

concerned with managing the total organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Who were the proponents of scientific management?

A

taylor and gilbreth

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Who were the proponents of administrative management?

A

fayol and weber

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Who were the early behaviorists?

A

munsterberg, follett, mayo

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Who were the proponents of the human relations movement?

A

maslow and mcgregor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is the behavioral viewpoint?

A

emphasis on the importance of understanding human behavior and motivating and encouraging employees toward achievement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What was the HR movement?

A

proposed better human relations could increase worker productivity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is the behavioral science approach?

A

relies on scientific research for developing theory to provide practical management tools

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is the quantitative viewpoint?

A

applies quantitative techniques to management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is management science?

A

focuses on using mathematics to aid in problem solving and decision making

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is operations management?

A

focuses on managing the production and delivery of an org’s products or services more effectively

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What were Taylor’s principles of scientific management?

A
  • scientifically study each part of task
  • select workers with the right abilities
  • give workers the training and incentives to do the task wlel
  • use scientific principles to plan the work methods
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What were the Gilbreth’s principles?

A
  • they had 12 children
  • identified 17 basic motions and applied them to work processes to determine if tasks could be done more efficiently
  • demonstrated they could eliminate motions while reducing fatigue
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What are the major functions of management according to Fayol?

A
  • planning
  • organizing
  • leading
  • controlling
  • coordinating
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is a bureaucracy according to Weber?

A

a rational, efficient, ideal org based on the principles of logic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What are Weber’s principles of logic?

A
  • well defined hierarchy of authority
  • formal rules and procedures
  • clear division of labor
  • impersonality
  • careers based on merit
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Why is the classical viewpoint important?

A
  • rational approach
  • application of scientific methods, time and motion studies, and job specialization can boost productivity
  • led to later innovations like management by objectives and goal setting
22
Q

What is the problem with classical viewpoint?

A

too mechanistic. tends to view humans as cogs within a machine

23
Q

What is early behaviorism according to Munsterberg?

A
  • study jobs and determine which people are best suited to specific jobs
  • identify the psychological conditions under which employees do their best work
  • devise management strategies to influence employees to follow management’s interests
24
Q

What is early behaviorism according to Follett?

A
  • org.’s should be operated as communities
  • conflicts should be resolved by managers and workers talking over differences and finding solutions
  • the work process should be controlled by workers with relevant knowledge; managers are facilitators
25
Q

What did Mayo do?

A

led a Harvard research group to conduct worker productivity studies

26
Q

What is the hawthorne effect?

A

employees worked harder if they received added attention, and thought that managers cared about their welfare and that supervisors paid special attention to them

27
Q

What is theory X?

A

represents a pessimistic, negative view of workers. workers are irresponsible, resistant to change, lack ambition, hate work, and want to be led

28
Q

What is theory Y?

A

represents an optimistic, positive view of workers. workers are capable of accepting responsibility, self-direction, self-control, and being creative

29
Q

What are the disciplines for behavioral science?

A

psychology, sociology, anthropology, and economics

30
Q

What is the systems viewpoint?

A

regards the org as systems of interrelated parts that operate together to achieve a common purpose

31
Q

What is the contingency viewpoint?

A

emphasizes that a manager’s approach should vary according to the individual and environmental situation

32
Q

What is the quality-management viewpoint?

A

quality control, quality, quality assurance

33
Q

What is quality control?

A

strategy for minimizing errors by managing each state of production

34
Q

Who was the proponent of quality control?

A

shewart

35
Q

What is quality assurance?

A

focuses on the performance of workers, urging employees to strive for zero defects

36
Q

What is total quality management?

A

comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction

37
Q

Who were the proponents of total quality management?

A

Deming and Juran

38
Q

What are the four parts of a system?

A

inputs
transformational processes
outputs
feedback

39
Q

What are inputs?

A

the people, $, info, equipment, and materials required to produce an organization’s goods or services

40
Q

What are transformational processes?

A

the org’s capabilities in management and technology that are applied to converting inputs into outputs

41
Q

What are outputs?

A

the products, services, profits, losses, employee satisfaction or discontent produced by the org

42
Q

What is feedback?

A

information about the reaction of the environment to the outputs, which affects the inputs

43
Q

What are closed systems?

A

organizations that have little interaction with their environment

44
Q

What are open systems?

A

organizations that continually interact with their environment and have the potential to produce synergy

45
Q

What is the complexity theory?

A

recognizes that all complex systems are networks of many interdependent parts that interact with each other according to certain rules

46
Q

What is evidence-based management?

A

translating principles based on best evidence into organizational practice, and bringing rationality into the decision making process

47
Q

What is quality?

A

total ability of a product or service to meet customer needs

48
Q

What is a learning organization?

A

org that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge

49
Q

How do you build a learning org?

A
  • build a commitment to learning
  • work to generate ideas with impact
  • work to generalize ideas with impact
50
Q

What 7 things about a company should you learn before an interview?

A
  • mission and value statements
  • core values and culture
  • history of company
  • key org players
  • products, service, and clients
  • current events and accomplishments
  • comments from current or previous employers

BNAD 302 (9 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions