Chapter 1

Question 1

What is an organization?

Answer 1

A group of people who work together to achieve some specific purpose

Question 2

What does it mean to be efficient?

Answer 2

use resources wisely and cost effectively

Question 3

What does it mean to be effective?

Answer 3

make the right decisions and successfully carry them out so that they achieve the org’s goals

Question 4

What is the art of management?

Answer 4

the pursuit of organizational goals efficiently and effectively. integrating the work of people. planning, organizing, leading, and controlling resources

Question 5

What are the rewards of studying management?

Answer 5

• understand how to deal with org.’s from the outside
• understand how to relate to your supervisors
• understand how to interact with co-workers
• understand how to manage yourself in the workplace

Question 6

What are the rewards of practicing management?

Answer 6

• you and your employees can experience a sense of accomplishment
• you can stretch your abilities and magnify your range
• you can build a catalog of successful products or services
• you can become a mentor and help others

Question 7

What is planning?

Answer 7

you set goals and decide how to achieve them

Question 8

What is organizing?

Answer 8

you arrange tasks, people, and other resources to accomplish the work

Question 9

What is leading?

Answer 9

you motivate, direct, and influence people to work hard to achieve the org.’s goals

Question 10

What is controlling?

Answer 10

you monitor performance, compare it with goals, and take corrective action as needed

Question 11

What are top-managers?

Answer 11

make long term decisions about overall direction of the org. and establish the objectives, policies, and strategies for it

Question 12

What are middle managers?

Answer 12

implement the policies and plans of the top managers and supervise and coordinate the activities of the first-line managers below them

Question 13

What are first line managers?

Answer 13

make short term operating decisions, directing the daily tasks of non-managerial personnel

Question 14

What is a team leader?

Answer 14

responsible for facilitating team activities toward achieving key results

Question 15

What is a functional manager?

Answer 15

responsible for just one organizational activity

Question 16

What is a general manager?

Answer 16

responsible for several organizational activities

Question 17

What are for-profit organizations?

Answer 17

make money by offering products or services

Question 18

What are nonprofit organizations?

Answer 18

offer services to some clients, not to make a profit

Question 19

What are mutual-benefit organizations?

Answer 19

aid members in order to advance their interests

Question 20

What is the interpersonal role?

Answer 20

• interact with people inside and outside their work units

- figurehead, liaison, leader

Question 21

What is the informational role?

Answer 21

• receive and communicate information

- monitor, disseminator, spokesperson

Question 22

What is the decisional role?

Answer 22

• use information to make decisions to solve problems or take advantage of opportunities
• entrepreneur, disturbance handler, resource allocator, negotiator

Question 23

What were Mintzberg’s three useful findings?

Answer 23

• a manager relies more on verbal than on written communication
• a manager works long hours at an intense pace
• a manager’s work is characterized by fragmentation, brevity, and variety

Question 24

What are the three skills exceptional managers need?

Answer 24

• technical
• conceptual
• human (soft)

Question 25

What are technical skills?

Answer 25

the job specific knowledge needed to perform well in a specialized field

Question 26

What are conceptual skills?

Answer 26

the ability to think analytically, to visualize an organization as a whole, and understand how the parts work together

Question 27

What are human skills?

Answer 27

the ability to work well in cooperation with other people to get things done; the ability to motivate, to inspire trust, to communicate with others

Question 28

What are the challenges to being an exceptional manager?

Answer 28

- competitive advantage - information technology - diversity - globalization - ethical standards - sustainability - happiness and meaningfulness

Question 29

What is competitive advantage?

Answer 29

the ability of an org to produce goods or services more effectively than competitors do, thereby outperforming them

Question 30

What does it mean to have a competitive advantage?

Answer 30

- be responsive to customers - innovation - quality - efficiency

Question 31

What is e-business?

Answer 31

using the internet to facilitate every aspect of running a business

Question 32

What is e-commerce?

Answer 32

buying and selling goods and services online

Question 33

Why is managing for diversity important?

Answer 33

- the future won't resemble the past | - industries are becoming more diverse

Question 34

What is sustainability?

Answer 34

the economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs

Question 35

How can you build meaning into your life?

Answer 35

- identify activities you love doing - find a way to build your natural strengths into your personal and work life - go out and help someone

Question 36

What is career readiness?

Answer 36

the extent to which you possess the knowledge, skills, and attributes desired by employees

Question 37

What are the 3 largest gaps in career readiness?

Answer 37

- critical/analytical thinking - written communication - locating, organizing, and evaluating information

Question 38

What are the six ways to develop your career readiness?

Answer 38

- build self-awareness - learn from educational activities - model others possessing the targeted competencies - learn from on the job activities - seek experience from student groups and orgs - experiment