chapter 15 Flashcards
communication
the transfer of info or understanding from one person to another
what does it mean to be an efficient communicator
transmit message accurately in least time
what does it mean to be an effective communicator
intended message is accurately understood
explain the communication process
- sender encodes message and selects medium
- message is transmitted through medium
- receiver decodes message and decides if feedback is needed
- receiver expresses reaction or feedback through a medium
what is noise
anything that can get in the way of communicating a message; static, slurring, etc.
encoding
translating a message into understandable symbols or language
decoding
interpreting and trying to make sense of a message
vertical communication
up and down chain of command
downward communication
from top to bottom of chain
upward communication
from bottom to top of chain
horizontal communication
flows within and between units
external communication
outside the organization
grapevine
the unofficial communication system of the informal organization
how much of the grapevine is accurate info
about 90%
what are the 5 things you should do to maximize face-to-face communication
- make time for face-to-face
- listen more, talk less
- deliver good news first, lead into bad
- hold employee town hall meetings
- use webcasts when you can’t be there
what should a leader do to streamline meetings
- set goal and communicate it beforehand
- start and end on time
- use frequent short meetings
- follow up within 24 hours
what should a participant do to streamline meetings
- prepare
- be on time
- participate intelligently
- follow up on your to do list
what are the 6 barriers to communication
- sender
- encoding
- medium
- receiver
- decoding
- feedback
what are the 7 personal barriers to communication
- variable communication skills
- variations in the way we process and interpret info
- variations in trustworthiness and credibility
- oversized egos, our pride, self-esteem, arrogance
- faulty listening skills
- tendency to judge
- generational differences
what are cross-cultural barriers
language nonverbal signs symbols facial expressions body movement and gestures touch eye contact
what % of companies use social media for recruitment
about 82%
what are the benefits of social media in regards to employee productivity
reduced turnover higher performance increased job satisfaction greater creativity collaboration
crowdsourcing
using the internet and social media to enlist a group outside the org for help solving a problem
what does an effective speaker do
tells audience what they’re gonna say
says it
tells audience what they told them
