chapter 13 Flashcards by Reilly C.

why is teamwork important

increased productivity
increased speed
reduced costs
improved quality
reduced destructive internal competition
improved cohesiveness

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what are the differences between work groups and work teams

groups: shares info, neutral synergy, individual accountability, random and varied skills
teams: collective deliverable, positive synergy, individual and mutual accountability, complementary skills

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characteristics of a work team

clear purpose that members share, usually permanent, members give their complete commitment to the team’s purpose in order for the team to succeed

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characteristics of a project team

assembled to solve a particular problem or complete a specific task, like brainstorming new ideas

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characteristics of cross-functional teams

include members from different areas within an organization, such as finance, operations, and sales

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characteristics of self-managed teams

groups of workers who are given administrative oversight for their task domains

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what are virtual teams

work together over time and distance via electronic media to combine efforts and achieve common goals

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what are the benefits of virtual teams

reduced real estate costs, ability to leverage diverse knowledge across geography and time, reduce commuting and travel expenses

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what kind of teams did Saturn have

self-managed quality teams

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what are the challenges of virtual teams

difficult to establish team cohesion, inability to observe nonverbal cues, not a substitute for face-to-face contact

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what are formal groups

assigned by organizations or its managers to accomplish specific goals

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what are informal groups

formed by people whose overriding purpose is getting together for friendship or a common interest

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what are the four purposes of work teams

advice
production
project
action

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what are advice teams

created to broaden the information base for managerial decisions

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what are production teams

responsible for performing day-to-day operations

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what are project teams

work to do creative problem solving, often by applying the specialized knowledge of members of a cross-functional team

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what are action teams

work to accomplish tasks that require people with specialized training and a high degree of coordination

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what are the stages and team development

forming
storming
norming
performing
adjourning

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what is the forming stage

getting oriented and acquainted

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what is the storming stage

individual personalities and roles emerge

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what is the norming stage

conflicts resolved, relationships develop, unity emerges

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what is the performing stage

solving problems and completing the assigned task

what is the adjourning stage

preparing for disbandment

what is punctuated equilibrium

groups may establish periods of stable functioning until an event causes a dramatic change in norms, roles, or objectives

what is collaboration

the act of sharing information and coordinating efforts to achieve a collective outcome

what is trust

reciprocal faith in others' intentions and behaviors

what is performance

defined in terms of specific, measurable performance goals with continual feedback to tell team members how they are doing

what is composition

reflects the collection of jobs personalities, values, knowledge, experience, and skills of team members

what are norms

general guidelines or rules of behavior that most group of team members follow

how do norms help

help group survive clarify role expectations help individuals avoid embarrassing situations emphasize group importance and identity

what are the 8 things needed to build an effective team

``` collaboration trust performance motivation composition roles norms effective team processes ```

when do teams perform better

when there is high tolerance for uncertainty, high levels of emotional stability, diverse

what is conflict

process in which one party perceives that its interests are being opposed or negatively affected by another party

what is functional conflict

benefits the main purposes of the organization and serves its interests

what is dysfunctional conflict

hinders the organization's performance or threatens its interests

what are the symptoms of group think

``` invulnerability inherent morality stereotyping of opposition rationalization and self-censorship illusion of unanimity peer pressure ```

what are the results of groupthink

reduction in alternative ideas | limiting of other information

what prevents groupthink

allow criticism | allow other perspectives

what is personality conflict

interpersonal opposition based on personal dislike, disagreement, or differing styles

what is intergroup conflict

inconsistent goals, ambiguous jurisdictions, and status differences

what is multicultural conflict

frequent opportunities for clashes between cultures in the global economy

what is work family conflict

occurs when demands or pressures from work and family are mutually incompatible

how can you stimulate constructive conflictt

spur competition change the organization's culture and procedures bring in outsiders for new perspectives use programmed conflict

what is programmed conflict

designed to elicit different opinions without inciting people's personal feelings

what is devil's advocacy

assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality testing

what is the dialectic method

two people or groups play opposing roles in a debate in order to better understand a proposal

what are the five basic behaviors to help you better handle conflict

``` openness equality empathy supportiveness positiveness ```

what are the five conflict handling styles

``` avoiding obliging dominating compromising integrating ```

avoiding

ignoring or suppressing a conflict

obliging

allows the desires of the other party to prevail

dominating

ordering an outcome, using formal authority, and power to resolve a conflict

compromising

both parties give up something to gain something

integrating

manager strives to confront the issue and cooperatively identify the problem and seek a solution