Chapter 2

Question 1

Leadership

Answer 1

Process in which one engages others to set and achieve a common goal

Question 2

Management

Answer 2

Process of accomplishing predetermined objectives through the use of: Human, Financial, and Technical resources

Question 3

Front-Line Managers

Answer 3

Directly supervise care providers

Question 4

Middle Managers

Answer 4

Responsible for entire units within healthcare organizations and make up the majority

Question 5

Top Managers

Answer 5

Responsible for an entire organization, they are referred as C-suite

Question 6

SMART Objective Statement

Answer 6

1. Specific
2. Measurable
3. Achievable
4. Realistic
5. Time Bound

Question 7

Goals

Answer 7

Larger ambitions of an organization

Question 8

Objectives

Answer 8

Subordinate goals that must be met to fulfill the larger aspiration

Question 9

Management by Objectives

Answer 9

Method of using goals and objectives to align organizational action towards achieving organizational goals

Question 10

Followership

Answer 10

Share common purpose with leader, believe in organization, and want success for leader and organization

Question 11

Values

Answer 11

What groups and individuals think ought to be, separate from what does exist

Question 12

Artifacts (Manufactured Articles)

Answer 12

Signs of physical, psychological, or social environment

Question 13

Clinical Leadership

Answer 13

Support provided by those who hold clinical positions

Question 14

Succession Planning

Answer 14

Not limited to replacing individuals