Chapter 17: Teamwork Flashcards
Chapter 17: Teamwork p223-226
It’s entirely possible for two responders to see the same scene and have very different ideas about what’s happening due to the way they are each processing the clues/cues of the incident. What could be the cause for the converging interpretation of the clues/cues?
Why is this potentially dangerous situation?
Could be that one responder has a superior level of expertise meaning he can assess the clues/cues that are present as well as negative clues. If the other responder is not equally as experienced and can only see the clues/cues present they may have very different ideas of how to proceed.
Once people make up their minds it’s very difficult to change them. Even when presented with factual data that contradicts their view. At the command post this could become a distraction and of itself.
Chapter 17: Teamwork p226
What is required for someone to step away from their mental model and considered that his situational awareness may be wrong?
A responder with good self-esteem and a healthy ego might consider a warning sign that something may be wrong with his situational awareness.
Conversely exaggerated egos and low self-esteem lack the ability to admit fallibility which could lead to catastrophic outcomes
Chapter 17: Teamwork p228
When the commander fails to give additional responders instructions on what to do, explaining SOP’s dictate roles. What in essence is he expecting that each additional arriving officer will be able to do?
He’s essentially expecting each additional responder to conduct their own independent size up and see and see all of the same things as previous crews. Then automatically know what to do in a coordinated fashion with other responders.
Chapter 17: Teamwork p228
Why is it virtually impossible for all respondent crews without guidance to be on the same page, understand the same set of facts concerning the incident, and had the same idea about what actions to take?
They are different people, with different levels of experience, arriving at different times, saying different stages of the incident upon arrival, likely with different mental models leading to different situational awareness.
It’s the commanders job to watch, listen, see the progression, observe changing clues and cues in a infinitely better position to direct activities of additional arriving responders.
