Chapter 15 - Communication Flashcards
Provides the tools needed to clearly articulate the Global Vigilance, Global Reach, and Global Power of the future
Air Force Communication Waypoints
Communication can be broken into three parts:
The Sender
The Message
The Audience
Is viewed as an emerging and extremely important concept, designated as a special area of emphasis
Strategic communication
Defined as a process of purposefully using communication for the intent of advancing national interests and objectives through synchronized integration of information with other elements of national power.
Strategic Communication
Entails focused efforts to create, strengthen, or preserve conditions favorable for the advancement of national interests, policies, and objectives by understanding and engaging key audiences through the use of coordinated actions
Communication synchronization
The purpose of ________________ is to communicate timely, accurate, and useful information about Air Force activities to Department of Defense, the Air Force, as well as domestic and international audiences
Public Affairs (PA)
Supplements English-language dictionaries and standardizes terminology used within the Department of Defense, other federal agencies, and among the United States and its allies
JP 1-02, Department of Defense Dictionary of Military and Associated Terms
Provides guidance on writing, editing, and publishing matters related to official publications for the Air University
The Air University Style Guide for Writers and Editors (AU-1)
Is the approved reference for all forms and styles of government printing
The US Government Printing Office Style Manual
Is not an all-inclusive reference, but provides valuable, detailed information on most presentations and papers produced in professional military education courses
The Tongue and Quill
This International Civil Aviation Organization alphabet was adopted by the U.S. Armed Forces in 1956
Military Phonetic Alphabet
Refers to the strategic sharing of information, both internally and externally, within and across the organizational industry
Organizational Communication
Must be proactive, innovative, adaptive, leader driven, and sustainable
Organizational Culture
Principles of Effective Communication
- Focused
- Organized
- Clear
- Understanding
- Supported
Seven Steps for Effective Communication
- Analyze Purpose and Audience
- Research Your Topic
- Support Your Ideas
- Organize and Outline
- Draft
- Edit
- Fight for Feedback and Get Approval
Outlines detailed instructions for written communication, while various organizations may have adopted internally preferred styles as well
AFH 33-337, The Tongue & Quill
Are used to communicate throughout the Department of Defense and other federal agencies
Official Memorandum
The types of Air Force papers
- Point Paper
- Talking Paper
- Bullet Background Paper
- Background Paper
- Position Paper
- Staff Study
Is used when addressing a single issue that can be covered within a single page using bullets or phrases that require minimal data
Point Paper
Is slightly more detailed than the point paper
Talking Paper
Is used when addressing a single issue or several related issues that can be covered within a single page or multi-page format using bullet statements providing the background of a program, policy, problem, or procedure
Bullet Background Paper
Is used when addressing a single issue or several related issues using a multi-page format including full sentences, details, and numbered paragraphs. It is often used as a multi-purpose staff communication instrument to express ideas or describe conditions that require a particular staff action
Background Paper
Is used when addressing a single issue or several related issues using a multi-page format including full sentences, details, and numbered paragraphs. It is often used when working with proposals for a new program, policy, procedure, or plan
Position Paper
Is used when addressing a single issue or several related issues using a multi-page research paper including a detailed discussion with a conclusion and applicable recommendations
Staff Study
Is a writing format commonly used in the Air Force for routing or coordinating correspondence through a staffing process
The Staff Package, AF Form 1768, Staff Summary Sheet
Writing Bullet Statements
Step 1: Extract the Facts
Step 2: Build the Structure
Step 3: Streamline the Final Product
Spoken Delivery Formats
Impromptu
Prepared
Manuscript
Types of Speaking
Briefing
Teaching Lecture
Formal Speech
Effective Listening
Informative Listening
Critical Listening
Empathic Listening
Is defined as the electronic transmission of information over computer-based messaging systems
E-mail Etiquette
Rule 1—Be Clear and Concise
Rule 2—Watch Your Tone
Rule 3—Be Selective About What Message You Send
Rule 4—Be Selective About Who Gets Your Message
Rule 5—Check Your Attachments and Support Material
Rule 6—Keep Your E-mail Under Control
Are for official use and limited authorized personal use only
Government-provided messaging systems
Are subject to monitoring, interception, search, and seizure for all authorized purposes
All government communications systems
Is the core messaging system of record for the Department of Defense and the Air Force
Defense Message System
Requires agencies to provide safeguards to ensure the security and confidentiality of records and to protect individuals against an invasion of personal privacy
The Privacy Act of 1974
Is a technique for obtaining and disseminating information worldwide
Use of the web or web-based technologies
Is to provide maximum accessibility to internet resources for personnel requiring access for official business
The Air Force’s goal, within acceptable risk levels
Virus, Worm, Trojan horse
Malicious Logic
When accessing internet-based capabilities using federal government resources in an authorized personal or unofficial capacity, individuals shall comply with operations security guidance as stated in
AFI 10-701, Operations Security
