Chapter 15 - Communication

Question 1

Provides the tools needed to clearly articulate the Global Vigilance, Global Reach, and Global Power of the future

Answer 1

Air Force Communication Waypoints

Question 2

Communication can be broken into three parts:

Answer 2

The Sender
The Message
The Audience

Question 3

Is viewed as an emerging and extremely important concept, designated as a special area of emphasis

Answer 3

Strategic communication

Question 4

Defined as a process of purposefully using communication for the intent of advancing national interests and objectives through synchronized integration of information with other elements of national power.

Answer 4

Strategic Communication

Question 5

Entails focused efforts to create, strengthen, or preserve conditions favorable for the advancement of national interests, policies, and objectives by understanding and engaging key audiences through the use of coordinated actions

Answer 5

Communication synchronization

Question 6

The purpose of ________________ is to communicate timely, accurate, and useful information about Air Force activities to Department of Defense, the Air Force, as well as domestic and international audiences

Answer 6

Public Affairs (PA)

Question 7

Supplements English-language dictionaries and standardizes terminology used within the Department of Defense, other federal agencies, and among the United States and its allies

Answer 7

JP 1-02, Department of Defense Dictionary of Military and Associated Terms

Question 8

Provides guidance on writing, editing, and publishing matters related to official publications for the Air University

Answer 8

The Air University Style Guide for Writers and Editors (AU-1)

Question 9

Is the approved reference for all forms and styles of government printing

Answer 9

The US Government Printing Office Style Manual

Question 10

Is not an all-inclusive reference, but provides valuable, detailed information on most presentations and papers produced in professional military education courses

Answer 10

The Tongue and Quill

Question 11

This International Civil Aviation Organization alphabet was adopted by the U.S. Armed Forces in 1956

Answer 11

Military Phonetic Alphabet

Question 12

Refers to the strategic sharing of information, both internally and externally, within and across the organizational industry

Answer 12

Organizational Communication

Question 13

Must be proactive, innovative, adaptive, leader driven, and sustainable

Answer 13

Organizational Culture

Question 14

Principles of Effective Communication

Answer 14

• Focused
• Organized
• Clear
• Understanding
• Supported

Question 15

Seven Steps for Effective Communication

Answer 15

• Analyze Purpose and Audience
• Research Your Topic
• Support Your Ideas
• Organize and Outline
• Draft
• Edit
• Fight for Feedback and Get Approval

Question 16

Outlines detailed instructions for written communication, while various organizations may have adopted internally preferred styles as well

Answer 16

AFH 33-337, The Tongue & Quill

Question 17

Are used to communicate throughout the Department of Defense and other federal agencies

Answer 17

Official Memorandum

Question 18

The types of Air Force papers

Answer 18

• Point Paper
• Talking Paper
• Bullet Background Paper
• Background Paper
• Position Paper
• Staff Study

Question 19

Is used when addressing a single issue that can be covered within a single page using bullets or phrases that require minimal data

Answer 19

Point Paper

Question 20

Is slightly more detailed than the point paper

Answer 20

Talking Paper

Question 21

Is used when addressing a single issue or several related issues that can be covered within a single page or multi-page format using bullet statements providing the background of a program, policy, problem, or procedure

Answer 21

Bullet Background Paper

Question 22

Is used when addressing a single issue or several related issues using a multi-page format including full sentences, details, and numbered paragraphs. It is often used as a multi-purpose staff communication instrument to express ideas or describe conditions that require a particular staff action

Answer 22

Background Paper

Question 23

Is used when addressing a single issue or several related issues using a multi-page format including full sentences, details, and numbered paragraphs. It is often used when working with proposals for a new program, policy, procedure, or plan

Answer 23

Position Paper

Question 24

Is used when addressing a single issue or several related issues using a multi-page research paper including a detailed discussion with a conclusion and applicable recommendations

Answer 24

Staff Study

Question 25

Is a writing format commonly used in the Air Force for routing or coordinating correspondence through a staffing process

Answer 25

The Staff Package, AF Form 1768, Staff Summary Sheet

Question 26

Writing Bullet Statements

Answer 26

Step 1: Extract the Facts Step 2: Build the Structure Step 3: Streamline the Final Product

Question 27

Spoken Delivery Formats

Answer 27

Impromptu Prepared Manuscript

Question 28

Types of Speaking

Answer 28

Briefing Teaching Lecture Formal Speech

Question 29

Effective Listening

Answer 29

Informative Listening Critical Listening Empathic Listening

Question 30

Is defined as the electronic transmission of information over computer-based messaging systems

Answer 30

E-mail

Question 31

E-mail Etiquette

Answer 31

Rule 1—Be Clear and Concise Rule 2—Watch Your Tone Rule 3—Be Selective About What Message You Send Rule 4—Be Selective About Who Gets Your Message Rule 5—Check Your Attachments and Support Material Rule 6—Keep Your E-mail Under Control

Question 32

Are for official use and limited authorized personal use only

Answer 32

Government-provided messaging systems

Question 33

Are subject to monitoring, interception, search, and seizure for all authorized purposes

Answer 33

All government communications systems

Question 34

Is the core messaging system of record for the Department of Defense and the Air Force

Answer 34

Defense Message System

Question 35

Requires agencies to provide safeguards to ensure the security and confidentiality of records and to protect individuals against an invasion of personal privacy

Answer 35

The Privacy Act of 1974

Question 36

Is a technique for obtaining and disseminating information worldwide

Answer 36

Use of the web or web-based technologies

Question 37

Is to provide maximum accessibility to internet resources for personnel requiring access for official business

Answer 37

The Air Force’s goal, within acceptable risk levels

Question 38

Virus, Worm, Trojan horse

Answer 38

Malicious Logic

Question 39

When accessing internet-based capabilities using federal government resources in an authorized personal or unofficial capacity, individuals shall comply with operations security guidance as stated in

Answer 39

AFI 10-701, Operations Security