Chapter 14 Flashcards
What are the 6 forces that influence the need to change?
- Nature of the workforce (employees effective?)
- Technology
- Economic Shocks
- Competition
- Social Trends
- World politics
What is the appropriate target for change when a change of purpose is required?
Mission and Objectives
What is the appropriate target for change when a change in Technology is required?
Facilities and workflows
What is the appropriate target for change when a change in Structure is required?
Organizational Design and coordination mechanisms.
What is the appropriate target for change when a change in Tasks is required?
Job Designs
What is the appropriate target for change when a change in People is required?
Selection and training practices
What is the appropriate target for change when a change in Culture is required?
Core beliefs and values
What is the appropriate target for change when a change in Strategy is required?
Strategic plans
What is the appropriate target for change when a change in Objectives is required?
Performance Targets
What is Lewin’s Three-Step Model to organizational change?
- Unfreezing: Overcoming pressures of individual and group resistance
- Movement: More people “buy-in” to the change.
- Refreezing: Balancing restraining and driving forces to maintain change.
What are the two things that effect the status quo(Lewin)?
- Restraining Forces
2. Driving Forces
What step should be taken to create a sense of urgency for change? (John Kotter)
Create a Compelling reason for why change is needed
What step should be taken to create a coalition for managing the change process?(John Kotter)
Form a coalition with enough power to lead the change
What Step should be taken to ensure the presence of a vision?(John Kotter)
Communicate vision throughout the organization
What step should be taken to avoid obstacles that impede the vision? (John Kotter)
Remove barriers to change and encourage risk-taking and problem solving
