Chapter 13. Stakeholder Management Flashcards
What is the primary goal of Stakeholder Management?
To manage the expectations that drive stakeholder satisfaction.
Stakeholders need to be identified and have their needs understood before they are managed. They should be communicated with and involved at the proper level through the life of the project.
What are the processes and outputs of Stakeholder Management?
Identify Stakeholders - Stakeholder RegisterPlan Plan Stakeholder Engagement - Stakeholder Engagement Plan
Manage Stakeholder Engagement - Issue Log
Monitor Stakeholder Engagement - no output
What is a stakeholder?
Anyone with an interest in the project. That interest may be positive or negative. Anyone who creates or causes a need, is affected by the need, or would be affected by the solution.
Think of stakeholders as strategic partners, working collaboratively towards the success of the project.
When is Identify Stakeholders performed?
After Develop Project Charter, and as needed throughout the life cycle of the project (often whenever a new project phase is began).
What are the inputs to Identify Stakeholders?
Project Charter Business Documents (business case & benefits management plan) Project Management Plan Project Documents Agreements Enterprise Environmental Factors Organizational Process Assets
What are the tools used to Identify Stakeholders?
Expert Judgement
Data Gathering (questionnaires, surveys and brainstorming)
Data Analysis
Data Representation (see p. 557 for example)
Meetings
What are the outputs of Identify Stakeholders?
Stakeholder Register
Change Requests
Project Management Plan Updates
Project Document Updates
What are the three main sections of a Stakeholder Register?
Stakeholder Identification - Name, title, and project role
Stakeholder Assessment - What their needs are and when those needs are expected to arise in the life of the project
Stakeholder Classification - Logical grouping of stakeholders in a way that makes communication easier
A stakeholder register may be published or kept in reserve for the project manager’s use only.
What is the goal of Plan Stakeholder Engagement?
Determine how to relate to the stakeholders and what stakeholder involvement will be in all aspects of the project.
should be performed very early in the project, to avoid marginalizing and alientating stakeholders
What are the inputs of Plan Stakeholder Engagement?
Project Charter Project Management Plan Project Documents Agreements Enterprise Environmental Factors Organizational Process Assets
What are the tools of Plan Stakeholder Engagement?
Expert Judgement Data Gathering Data Analysis Decision Making Data Representation (Stakeholder Engagement Assessment Matrix, see p. 560 for example) Meetings
What are the outputs of Plan Stakeholder Engagement?
Stakeholder Engagement Plan
What does a Stateholder Engagement Assessment Matrix do?
Charts the current and desired states of project stakeholders (unaware, resistant, neutral, supportive, leading).
What does it mean to Manage Stakeholder Engagement?
Using change and issue logs as a means to ensure the right stakeholders are involved at the right level and in the right way.
What impacts Stakeholder satisfaction?
Product quality
but equally important - where they happy with the way the project was conducted, whether or not they were properly involved, and whether or not they had a voice.
PM should check in regulary to see what their goals and concerns are, what information they need and how they want to receive information.
What are the inputs in Manage Stakeholder Engagement?
Project Management Plan
Project Documents
Enterprise Environmental Factors
Organizational Process Assets
What are the tools used in Manage Stakeholder Engagement?
Expert Judgement
Communication Skills / Feedback
Interpersonal and Team Skills - Conflict Management, Cultural Awareness, Negotiation, Observation and Conversation, Political Awareness.
Ground Rules - May be written or unwritten
Meetings
What are the outputs in Manage Stakeholder Engagement?
Change Requests
Project Management Plan Updates
Project Documents Updates - Issue Log
When is Monitor Stakeholder Engagement done?
After there is a Stakeholder Engagement Plan in place and as execution (Manage Stakeholder Engagement) begins. Also, as needed throughout life cycle of the project. More frequently on important, sensitive project.s
What are the inputs of Monitor Stakeholder Engagement?
Project Management Plan Project Documents Work Performance Data Enterprise Environmental Factors Organizational Process Assets
What are the tools used in Monitor Stakeholder Engagement?
Data Analysis
Decision Making
Data Representation - Stakeholder Engagement Assessment Matrix
Communication Skills - Feedback, Presentations
Interpersonal and Team Skills - Active Listening, Cultural Awareness, Leadership, Networking, Political Awareness
Meetings
What are the outputs of Monitor Stakeholder Engagement?
Work Performance Information
Change Requests
Project Management Plan Updates
Project Documents Updates - Issue Log Updates
Agile Perspective on Stakeholder Management:
- Stakeholders actively involved, may be part of the team. Seen as intergral to the overall solution.
- Information openly shared in public spaces on “big, visible charts”
Identify Stakeholders - still relevant, create a register
Plan Stakeholder Engagement - generally higher, embedded and frequent feedback
Manage Stakeholder Engagement - Issue Log still relevant, very important. Usually posted in team’s work space for high visibility and appropriate priority.
Monitor Stakeholder Engagement - examine how goals lines up with results and course correct as needed, usually done in an iteration’s retrospective.
