Chapter 13 Flashcards
advantages of centralisation
senior management have more control
procedures are more standardised
senior managers are more experienced
senior managers have a more corporate/ strategic view
lower overheads
advantages of decentralisation
reduces stress of senior management
subordinates have better local knowledge
greater job satisfaction
middle managers are already trained to become senior managers
what are boundary less organisations
organisations that are structured to allow to collab with third parties
advs of outsourcing
removes uncertainty about cost
can last for many years which helps with planning
greater skills and experience
can be scaled up or down
disadv’s of outsourcing
giving outsiders confidential info
can find yourself locked in with unsatisfactory provider
if you want to bring it back in house there are no guarantees you have the required skill
what is shared servicing
shared service centres consolidate transaction processing of many departments in the business
advs of shared services
reduced headcount
reduced overheads
knowledge sharing leads to improvement in quality
disadvs of shared services
loss of business specific knowledge
they cant help decision make as they swap from dep to dep all the time
what is the baldrige criteria for performance excellence
a framework for improving organisations and achieving excellence
7 baldrige criterias
1) Leadership
2) Strategy
3) Customers
4) Measurement, analysis and knowledge management
5) workforce
6) operations
7) results
how is criteria 1-6 measure on baldrige
deployment ( how consistent are key processes used)
learning ( how has it evaluated and learnt from this)
integration ( how well are the approaches aligned to its current and future needs )
how is criteria 7 measured on baldrige
trends (of performance)
comparisons (against targets or benchmarks)
integration (do they track data that is important)
4 ways in which an organisation can manage talent
coaching in management and leadership skills
communication with senior management
attending networking events
communication with key clients
strategic change matrix - X Axis?
Extent (scope) of change
strategic change matrix - V Axis?
Nature of change
