Chapter 12 - Managing Disruptions to the Plan - Issues and Change

Question 1

Will a project go completely as planned?

Answer 1

NO

Question 2

What can occur unexpectedly during a project?

Answer 2

Problems / Issues

Question 3

What can occur during a project that changes the project plan?

Answer 3

Requests for changes to previously agreed on plans

Question 4

Both [blank] and [blank] need to be effectively managed in order to successfully complete a project

Answer 4

Issues and changes

Question 5

Where are issues documented?

Answer 5

Issue Log

Question 6

What is the format of an issue Log

Answer 6

Rows with:
Row 1: Issue Log
Row 2: Project Name
Row 3: Columns with:
    Column 1: Issue #
    Column 2: Description of issue
    Column 3: Priority of issue
    Column 4: Status of issue

Question 7

What kind of approach should be used to solve issues?

Answer 7

Problem-solving approach

Question 8

What does the formality of the approach for the issue depend on?

Answer 8

Size and complexity of the issue

Question 9

What are the 4 steps in problem-solving?

Answer 9

1 - Fully describe the issue
2 - Develop alternative solutions
3 - Select the optimal solution
4 - Implement the selected solution

Question 10

Do you have to document simple issues?

Answer 10

No, simple issues can be solved informally

Question 11

Do you have to document complex / large issues?

Answer 11

Yes, create decision criteria and weighted averages if needed

Question 12

How are project issues different from project changes?

Answer 12

Project changes are optional

Question 13

What is the approach in determining if a project change should occur called?

Answer 13

Change Control Process

Question 14

What steps should be followed for changes made during the project?

Answer 14

1 - Submit a change request form
2 - Consider the impact of the requested change
3 - Approve or reject the change request
4 - If approved, update appropriate planning documents and carry out the change

Question 15

What is the format of The Change Request Form?

Answer 15

Rows with:
Row 1: Change Request Form
Row 2: Project Name
Row 3: Requested by
Row 4: Request date
Row 5: Part A. Description of the Requested Change (Completed by the Requester)
Row 6: Part B. Benefit of the Requested Change (Completed by the Requester)
Row 7: Part C. Impacts to the Project (Completed by the Project Manager)
Row 8: part D. Change Request Decision (Completed by the Project Change Committee)