Chapter 12: Management Support Systems

Question 1

Management Support System

Answer 1

Information System developed to support aspects and decisions

Question 2

Phases of Decision Making Process (5)

Answer 2

Intelligence, Design, Choice, Implementation, Decision,

Question 3

Intelligence Phase

Answer 3

Examine organization for conditions that need decisions, collect data to process

Question 4

Intelligence phase 3 parts

Answer 4

1. Find problem
2. collect data and information
3. gather data and information to define alternatives for solving problem

Question 5

Design Phase

Answer 5

associations between alternatives and criteria

Question 6

What do we mean by define associations between alternatives and criteria

Answer 6

understand how each alternative affects the criteria (SMART Goals)

Question 7

SMART Goals

Answer 7

Specific, Measurable, Accurate, Relative, Timely

Question 8

Choice Phase

Answer 8

analyze each alternative to determine the best course of action

Question 9

Implementation Phase (3 steps)

Answer 9

1. plan for carrying out alternative.
2. Obtain and gather resource
3. follow up on how well it is performing

Question 10

Decision structure Types (3)

Answer 10

Structured
Semi-Structured
Unstructured

Question 11

Decision Types: Structured

Answer 11

well-defined, standard operating procedure, programmable tasks, automated

Question 12

Decision Types: Semi-structured
- include a structure aspect that benefits info from…. (3)

Answer 12

• not as well-defined standard operating procedure.
• retrieval, analytical, IST

Question 13

Unstructured Decisions (4)

Answer 13

one time decision,
intuition!!!!!
Little Information technology
choose between objectives

Question 14

Decision Support System DSS

Answer 14

Interactive information system designed to sorts through possible solutions to choose best one and assist with decision making

Database <-> DSS Engine <-> Model

Question 15

Decision Support System (DSS) Capabilities (4)

Answer 15

What-if analysis
goal-seeking
sensitivity analysis
exception reporting analysis

Question 16

Executive Information System (1) and with thus, executives have easy access to (2)

Answer 16

• DSS tailored to managements information needs
• internal and external data

Question 17

Executive Information Systems (EIS) Include (2)

Answer 17

Drill-features
Digital Dashboard

Question 18

EIS should focus on____ and _______ by adding

Answer 18

simplicity and ease of use by adding multimedia, virtual reality, voice in/output

Question 19

Digital Dashboard and helps identify

Answer 19

• Integrate information, present as charts and graphs
• identify trends, patterns, problems

Question 20

Tasks performed by managers using EIS (4-6)

Answer 20

tracking performance, flagging exceptions, ranking, comparing, spot trends, investigate/explore

Question 21

Collaboration/ Group Support System GSS

Answer 21

assist decision makers working in groups, use information technologies to coordinate tasks

Question 22

Success of GSS depends on (3)

Answer 22

GSS level, group size and scope of task

Question 23

Synchronicity learning (2)

Answer 23

Asynchronous
Synchronous

Question 24

Synchronicity types (4)

Answer 24

Communication
Task Management
Documentation
content management

Question 25

Synchronicity Advantages

Answer 25

collaboration across globe
cost and stress reduced
more time to talk and solve problems

Question 26

Synchronicity Disadvantages

Answer 26

unnecessary meetings, security problems, Costs of Environmental Management System implementation is high

Question 27

Geographic Information System (GIS)

Answer 27

Capture, store, process information to display geographically

Question 28

Geographic Information System (GIS) Applications (8)

Answer 28

education/urban planning, government, insurance, marketing, real estate, transportation