Chapter 12 Flashcards
How can an organization use gap analysis to approach the change management process
Change management strategy involves:
1. Scope: what we need to change and how big the change is
2. Pace: how quickly we need to make the change
3. Manner: the method we will use to implement the change
Which matrix model is used to describe types of change
Break it down
Johnson, Scholes and Whittington
Management role classified as pro-active or reactive
Nature of change classified as incremental or transformational
PI - tuning (system improvements)
PT - planned
RI - adaptation
RT - forced
What is the three stage model for change otherwise known as
Break it down
Iceberg model
Unfreeze
Selling the impending change to individuals and providing motive for change
Move
Groups of individuals are encouraged to own the change
Refreeze
New behavior is consolidated and reinforced through:
Praise and reward or sanctions
What does unfreezing require in the iceberg model (4)
A trigger
Someone to challenge and expose existing behavior pattern
Involvement of outsiders
Alterations to power structures
What is the change approach where change is forced without participation
Coercive change
What are the 2 cultural barriers to change
Structural inertia - cumulative effect of all systems and procedures the organization has installed
Group inertia - may block change that are inconsistent with team/ department norms
What are the 5 personal barriers to change
Habit
Security eg both job security and security of familiarity
Effect on earnings
Fear of the unknown
Selective information processing
How did Lewin develop a technique to visualize change in an organization
Force field analysis using driving and restraining forces
We can either weaken the resisting forces or strengthen the driving forces
How did Lewin develop a technique to visualize change in an organization
Force field analysis using driving and restraining forces
We can either weaken the resisting forces or strengthen the driving forces
