Chapter 12

Question 1

In a typical system, the initial version of the system is 1.0, and the release that includes the first set of maintenance changes is version _____.

Answer 1

1.1

Question 2

When a new version of a system is installed, the prior release is _____, or stored.

Answer 2

Archived

Question 3

_____ is the overall time between a request for system activity and the delivery of the response.

Answer 3

Response time

Question 4

Many IT departments use a job title of _____ to designate positions that require a combination of systems analysis and programming skills.

Answer 4

programmer/analyst

Question 5

To measure system performance, companies use _____, which uses a set of standard tests on one system to compare its performance and capacity to that of other systems.

Answer 5

benchmark testing

Question 6

_____ analyzes an organization’s assets, threats, and vulnerabilities.

Answer 6

Risk identification

Question 7

The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints.

Answer 7

functional baseline

Question 8

To avoid problems, preventive maintenance _____.

Answer 8

requires analysis of areas where trouble is likely to occur

Question 9

Wrapping refers to the practice of storing backup media away from the main business location, in order to mitigate the risk of a catastrophic disaster, such as a flood, fire, or earthquake.

Answer 9

False

Question 10

In a broad sense, credentials include formal degrees, diplomas, or certificates granted by learning institutions to show that a certain level of education has been achieved.

Answer 10

True

Question 11

When a maintenance release methodology is used, all changes, critical and noncritical, are implemented consecutively as they arrive.

Answer 11

False

Question 12

A system in its final stages requires corrective maintenance only to keep the system operational.

Answer 12

True

Question 13

An incremental backup only includes recent files that have never been backed up by any method.

Answer 13

True

Question 14

What is capacity planning? Include an explanation of what-if analysis in your answer.

Answer 14

Capacity planning is a method of monitoring system activity and performance. It is performed by creating a model of the systems curent workload and performance specifications, and projecting future demand and user requirements for the next 1-3 years. What-if analysis is a technique used to help with the capacity planning process. In what-if analysis, one or more variables in the model are changed to observe how the changes affect other areas of the system. Spreadsheet software can also be used to assist in this process.