Chapter 11 Operations And Information Management

Question 1

Information

Answer 1

Data made useful for management

Question 2

Technology

Answer 2

The set of activities that transforms inputs and outputs

Question 3

Costs

Answer 3

Priority on costs will focus on reducing labor, materials, and parts costs

Question 4

Quality

Answer 4

If focus on quality focus on producing products or services was close to zero defects as possible

Question 5

Time

Answer 5

A focus on time will focus on meeting or exceeding customer demands for on-time delivery

Question 6

Flexibility

Answer 6

Focus on flexibility will focus on having the capacity to adjust volume is in features of products offered

Question 7

Service strategies

Answer 7

Service strategies include stand right services, assemble to order services, and customize services

Question 8

Standardize services

Answer 8

Satellite services are produced in large volumes the focuses on “constant quality, low-cost, and timely delivery

Question 9

Assemble to order

Answer 9

Assemble to order strategy provide some limited degree customization

Question 10

Customized services

Answer 10

Customize services are small volume and specific the customer needs

Question 11

Manufacturing strategies

Answer 11

Manufacturing strategies include me to stock, make to order, assemble to order

Question 12

Made to stock

Answer 12

The maid to stock strategy relies on inventory with some predictable demands forecasted, large volumes to be produced and stored for later delivery to customers

Question 13

Assemble to order

Answer 13

These strategies create more customers products from a limited number of options the focuses on delivery time and customer needs

Question 14

Make to order

Answer 14

Make the order is the most highly customized strategy each product may have unique customer specifications and thus volumes are low

Question 15

Supply chain management (SCM)

Answer 15

This is a set of processes from proving the way company finds rocking Ponitz it needs to make a product or service, manufacturers that produce the service, and delivers it to the customers

Question 16

Inventory management

Answer 16

Maintaining supplies of raw materials and products and coordinating their movements through the value chain

Question 17

Raw materials

Answer 17

The components before any transformation by the company

Question 18

Works in progress

Answer 18

Pieces that will be assembled into the final product

Question 19

Finished goods

Answer 19

The products that are packaged and ready to be shipped to customers

Question 20

The Kanban system

Answer 20

System developed by Tayota where small quantities of parts will be placed on carts with a card containing information about where the parts came from when each cart was empty the card was sent to the parts department signaling the need for more parts

Question 21

Logistics

Answer 21

The process of getting finished products to customers

Question 22

Business process reengineering

Answer 22

This evaluates businesses activities or processes to eliminate Unneeded steps

Question 23

Management of technology

Answer 23

Continues to search for cost effective ways to productivity through new and improved technologies

Question 24

Flexible Manufacturing

Answer 24

A type of advanced technology that is growing in importance as a component of facilities planning

Question 25

Enterprise resource planning

Answer 25

A term that refers to the integrated information systems that support all business functions and their data storage needs.

Question 26

Information management

Answer 26

Uses computer hardware and software programs to store and make information readily retrievable to managers to managers as they need it to make decisions.

Question 27

Management information systems (MIS)

Answer 27

The hardware and software that provide managers with needed and timely information.

Question 28

Quality of information

Answer 28

Quality information accurately portrays what is going on in the organization.

Question 29

Timelines

Answer 29

The timelines of information is important as if it’s a day old it can be very outdated.

Question 30

Real-Time Systems

Answer 30

These systems update the database automatically, assuring greater timelines and accuracy.

Question 31

Completeness of information

Answer 31

Complete information is critical in understanding

Question 32

Relevance of information

Answer 32

Relevance refers to the information needed to make decisions.

Question 33

Decision support systems (DSS)

Answer 33

Models that combine information based on historical relationships.

Question 34

Expect Systems (ES)

Answer 34

These systems try to extract knowledge from humans and codify it into decision rules or trees.

Question 35

Project

Answer 35

A project is one time set of activities with a definite beginning and ending pint.

Question 36

Project management phases

Answer 36

1st step is to plan the project (identifying tasks needed, then determining duration of each task) 2nd step is to coordinate and communicate among team members, 3rd step is controlling project costs, 4th step is closing out the project.