Chapter 11 Operations And Information Management Flashcards
Information
Data made useful for management
Technology
The set of activities that transforms inputs and outputs
Costs
Priority on costs will focus on reducing labor, materials, and parts costs
Quality
If focus on quality focus on producing products or services was close to zero defects as possible
Time
A focus on time will focus on meeting or exceeding customer demands for on-time delivery
Flexibility
Focus on flexibility will focus on having the capacity to adjust volume is in features of products offered
Service strategies
Service strategies include stand right services, assemble to order services, and customize services
Standardize services
Satellite services are produced in large volumes the focuses on “constant quality, low-cost, and timely delivery
Assemble to order
Assemble to order strategy provide some limited degree customization
Customized services
Customize services are small volume and specific the customer needs
Manufacturing strategies
Manufacturing strategies include me to stock, make to order, assemble to order
Made to stock
The maid to stock strategy relies on inventory with some predictable demands forecasted, large volumes to be produced and stored for later delivery to customers
Assemble to order
These strategies create more customers products from a limited number of options the focuses on delivery time and customer needs
Make to order
Make the order is the most highly customized strategy each product may have unique customer specifications and thus volumes are low
Supply chain management (SCM)
This is a set of processes from proving the way company finds rocking Ponitz it needs to make a product or service, manufacturers that produce the service, and delivers it to the customers
Inventory management
Maintaining supplies of raw materials and products and coordinating their movements through the value chain
Raw materials
The components before any transformation by the company
Works in progress
Pieces that will be assembled into the final product
Finished goods
The products that are packaged and ready to be shipped to customers
The Kanban system
System developed by Tayota where small quantities of parts will be placed on carts with a card containing information about where the parts came from when each cart was empty the card was sent to the parts department signaling the need for more parts
Logistics
The process of getting finished products to customers
Business process reengineering
This evaluates businesses activities or processes to eliminate Unneeded steps
Management of technology
Continues to search for cost effective ways to productivity through new and improved technologies
Flexible Manufacturing
A type of advanced technology that is growing in importance as a component of facilities planning
Enterprise resource planning
A term that refers to the integrated information systems that support all business functions and their data storage needs.
Information management
Uses computer hardware and software programs to store and make information readily retrievable to managers to managers as they need it to make decisions.
Management information systems (MIS)
The hardware and software that provide managers with needed and timely information.
Quality of information
Quality information accurately portrays what is going on in the organization.
Timelines
The timelines of information is important as if it’s a day old it can be very outdated.
Real-Time Systems
These systems update the database automatically, assuring greater timelines and accuracy.
Completeness of information
Complete information is critical in understanding
Relevance of information
Relevance refers to the information needed to make decisions.
Decision support systems (DSS)
Models that combine information based on historical relationships.
Expect Systems (ES)
These systems try to extract knowledge from humans and codify it into decision rules or trees.
Project
A project is one time set of activities with a definite beginning and ending pint.
Project management phases
1st step is to plan the project (identifying tasks needed, then determining duration of each task) 2nd step is to coordinate and communicate among team members, 3rd step is controlling project costs, 4th step is closing out the project.
