Chapter 11 Managing Organizational Change, Resistance & Conflict Flashcards
Driving forces, resisting forces, and states of equilibrium are associated with:
a. Kubler-Ross’s Model
b. Leavitt’s Model of Organizational Change
c. Davidson’s Change Management Model
d. Lewin’s Change Process Model
e. Conner’s Role Model
: Lewin’s Change Process Model
Chapter 11
The approach that is based on the premise that although people avoid disruption and loss, they can still adapt to change is the:
a. Environmental-Adaptive Approach
b. Normative-Reduction Approach
c. Empirical-Scientific Approach
d. Power-Coercive Approach
e. Rational-Empirical Approach
: Environmental-Adaptive Approach
Chapter 11
According to Lewin’s Change Process model ____ is a transition from the present state to the desired state.
a. Freezing
b. Changing
c. Resisting Forces
d. Unfreezing
e. Driving Forces
: Changing
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In Kubler-Ross’s Model, ____ is the second stage where the person blames whoever is responsible for the change.
a. Denial
b. Depression
c. Acceptance
d. Anger
e. Bargaining
: Anger
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The view that conflict is an important and necessary ingredient for performance is the:
a. Traditional View of Conflict
b. Interactionist View of Conflict
c. Contemporary View of Conflict
d. Polarity Management View of Conflict
e. Change Resistance View of Conflict
: Interactionist View of Conflict
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According to Leavitt’s Model of Organizational Change, new roles and responsibilities would be an example of a change in ____.
a. technology
b. structure
c. task
d. people
e. content
: people
Chapter 11
____ is the process of adapting to change and determines our ability to handle current and future change.
a. Flux
b. Vector shift
c. Adoption
d. Transition
e. Assimilation
: Assimilation
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The fourth step in the Change Management Plan is to ____, where experiences are documented and shared to identify best practices for future projects.
a. evaluate experiences and develop lessons learned
b. develop of adopt a strategy for change
c. implement the change management plan and track progress
d. assess willingness, readiness, and ability to change
e. define, develop and deploy the infrastructure
: evaluate experiences and develop lessons learned
Chapter 11
____ is useful when resolving complex issues that must be solved in a short time frame and the risks and rewards are moderately high.
a. Compromise
b. Avoidance
c. Accommodation
d. Forcing
e. Collaboration
: Compromise
Chapter 11
The ____ attempts to gain compliance through the exercise of power, authority, rewards, or threat of punishment
a. Normative-Adaptive Approach
b. Environmental-Adaptive Approach
c. Power-Coercive Approach
d. Normative-Reduction Approach
e. Rational-Empirical Approach
: Power-Coercive Approach
Chapter 11
