Chapter 11 - Adaptive Leadership

Question 1

adaptive leaders ________ their people to do adaptive work

Answer 1

motivate

Question 2

They help people to ____ with change

Answer 2

deal

Question 3

problems that are not clear-cut and require people to change their attitudes or beliefs
- implementing fundamental changes to health care to accommodate surging COVID-19 cases, requiring personnel to shift priorities and take on new roles

Answer 3

Adaptive Challenge

Question 4

clearly defined problem with known solution that can be implemented with existing procedures
- fixing a software program

Answer 4

Technical challenge

Question 5

• a safe space where issues are attended to and adaptive work gets done
• adaptive leaders create this

Answer 5

holding environment

Question 6

6 adaptive leader behaviors

Answer 6

• Get on the Balcony
• Identify the adaptive challenge
• regulate distress
• maintain disciplined attention
• give the work back to the people
• protect leadership voices from below

Question 7

stepping out of the fray and finding perspective in the midst of a challenging situation

Answer 7

Get on the balcony

Question 8

the leader encourages people to focus on difficult tasks that are part of the adaptive work

Answer 8

Maintain Disciplined Attention

Question 9

listening to ideas of people who may be on the fringe or may not have high status in the organization

Answer 9

protect leadership from voices below