Chapter 10 - Servant Leadership

Question 1

Servant leaders put _________ first

Answer 1

followers

Question 2

Servant leaders communicate by _________ first

Answer 2

listening

Question 3

Liden et al.’s seven servant leader behaviors

Answer 3

• Conceptualizing
• Emotional healing
• putting followers first
• helping followers grow and succeed
• behaving ethically
• empowering
• creating value for the community

Question 4

Spears Servant Leadership Characteristics

Answer 4

• Listening
• Empathy
• Healing
• Awareness
• Persuasion
• Conceptualization
• Foresight
• Stewardship
• Commitment to the growth of people
• building community

Question 5

giving followers independence and self-sufficiency

Answer 5

Empowering

Question 6

understanding the complexities of an organization

Answer 6

conceptualizing

Question 7

involves being sensitive to the personal concerns and well-being of others

Answer 7

emotional healing

Question 8

using actions and words that clearly demonstrate to followers that their concerns are a priority

Answer 8

putting followers first

Question 9

knowing followers’ professional or personal goals and helping them to accomplish those aspirations

Answer 9

helping followers grow and succeed

Question 10

doing the right thing in the right way

Answer 10

behaving ethically

Question 11

create value for the community by consciously and intentionally giving back to the community

Answer 11

creating value for the community

Question 12

standing in the shoes of another person and attempting to see the world from that person’s point of view

Answer 12

empathy

Question 13

communication between leaders and followers is an interactive process that includes sending and receiving messages

Answer 13

listening

Question 14

• to make whole

- care about the personal well-being for their followers

Answer 14

healing

Question 15

• quality within servant leaders that makes them acutely attuned and receptive to their physical, social and political environments

Answer 15

awareness

Question 16

• clear and persistent communication that convinces others to change

Answer 16

persuasion

Question 17

• an individuals ability to be visionary for an organization, providing a clear sense of its goals and direction

Answer 17

conceptualization

Question 18

• a leaders ability to know the future

Answer 18

foresight

Question 19

• taking responsibility for the leadership role entrusted to the leader

Answer 19

stewardship

Question 20

treating each follower as a unique person with intrinsic value that goes behind his or her tangible contributions to the organization

Answer 20

commitment to the growth of people

Question 21

fosters the development of a community; shared interests and pursuits and feel a sense of unity and relatedness

Answer 21

building community

Question 22

Liden’s 3 main components of the servant leadership model

Answer 22

• antecedent conditions
• servant leader behaviors
• leadership outcomes

Question 23

• connect and culture
  leader attributes
• follower receptivity

Answer 23

Antecedent Conditions

Question 24

• follower performance and growth
• organizational performance
• societal impact

Answer 24

Leadership Outcomes

Question 25

Servant leadership is not effective when follower receptivity is ____

Answer 25

poor

Question 26

My leader takes careful responsibility for managing the resources of our organization. This is an example of which characteristic of a servant leader?

Answer 26

stewardship

Question 27

Spears 10 characteristics of a servant leader were derived from

Answer 27

green lead’s original work on servant leadership

Question 28

greenlead includes in his definition of servant leadership

Answer 28

an emphasis on leaders first serving others