Chapter 11 Flashcards
1
Q
What are the basic gains from well-motivated staff?
A
- Low labour turnover
- High productivity
- Making suggestions for improvements
- low absenteeism
- Prepared to accept responsibility
2
Q
What are some basic indications of poorly-motivated staff?
A
- absenteeism
- lateness
- poor performance
- higher labour turnover
- grievances
- poor response rate
- accidents
3
Q
What is F.W. Taylor’s motivational theory?
A
- money is the only motivator
- piece rate
- performance observation
- method study
4
Q
What is Mayo’s motivational theory?
A
-Hawthorne effect: involvement and communication adds to productivity
