Chapter 10 Flashcards
Manager
A person responsible for setting objectives, organising resources and motivating staff so that the organisations aims are met
The responsibilities of management:
- setting objectives and planning
- organising resources to meet objectives
- coordinating activities
- controlling and measuring performance against targets
What does setting objectives and planning in management involve?
Thinking ahead Establishing strategies Targets Plans Individual, departmental, corporate
What does organising resources to meet objectives in management involve?
Organising people, departments etc
Organising the structure of people within the business so tasks can be divided to reach objectives
What does coordinating activities in management involve?
This is between different parts of the firm
Used to increase consistency and coordination between these parts
What does controlling and measuring performance against targets in management involve?
Promoting food performance
Motivating
Dealing with underperformance
What management roles do you get?
- Interpersonal
- Informational
- Decisional
Informational management roles:
- monitor
- disseminator
- spokesperson
Decisional management roles:
- Entrepreneur
- Disturbance Handler
- Resource Allocator
- Negotiator
Interpersonal roles of management:
- Leader
- Liaison
- Figurehead
Interpersonal, informational and Decisional roles meanings
**read from book
What are some features tied to good leaders?
Incisive Desire to succeed Self confidence Creative Encouraging Multitalented Emotional Intelligence
What are the important leadership positions in a business?
Directors
-usually head of a major functional department, deal with delegating and assisting with departmental objectives and senior staff
Supervisors
Workers representatives
What are the different leadership styles?
Paternalistic
Autocratic
Laissez faire
Democratic
What is the paternalistic leadership style?
A leadership style based on the approach that the manager is in a better position than the workers in knowing what is best for the business too.
They want to hear opinions but have the final decision
What is the autocratic leadership style?
A leadership style that involves one way communication. Superiors keep all decision making power. Orders given and followed
What is laissez faire leadership style?
Leadership style that leaves much of the business decision making to the workforce- a hands off approach
The reverse of autocratic
Management is harder since the managers aren’t experienced or knowledgable enough in the specific field
What is democratic leadership style?
Leadership style that promotes worker’/s active participation in decision making and equal say between workers
2 way communication
Paternalistic ad; disadvantage
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Laissez faire ad; disadvantage
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Autocratic ad: disadvantage
ADVANTAGE
- quick decision making e.g. emergencies
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Democratic ad ; disadvantage
ADVANTAGE
-involvement, Hawthorne effect, better performance
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DISADVANTAGE
- time consuming
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McGregors Theory X..
The theory that managers view their employees and not being creative, uninterested in work and not willing to take responsibility.
(Can demotivate workers)
McGregors theory Y..
The theory that managers believe their workers are creative, willing to take responsibility and enthusiastic
Informal leaders disadvantages:
- can undermine management or leaders already in place
- can cause confusion for employees caught between different leaders authority ( less productive)
- can cause employees to do things they don’t want
Why are informal leaders effective?
They have influence over their colleagues and can more easily gain trust and sympathy than an actual leader
What is emotion intelligence?
Personality characteristics:
- self management
- social awareness
- self awareness
- social skills
What is the name of the guy who researched emotional intelligence?
Daniel Goldman
