Chapter 10

Question 1

Manager

Answer 1

A person responsible for setting objectives, organising resources and motivating staff so that the organisations aims are met

Question 2

The responsibilities of management:

Answer 2

• setting objectives and planning
• organising resources to meet objectives
• coordinating activities
• controlling and measuring performance against targets

Question 3

What does setting objectives and planning in management involve?

Answer 3

Thinking ahead
Establishing strategies
Targets
Plans 
Individual, departmental, corporate

Question 4

What does organising resources to meet objectives in management involve?

Answer 4

Organising people, departments etc

Organising the structure of people within the business so tasks can be divided to reach objectives

Question 5

What does coordinating activities in management involve?

Answer 5

This is between different parts of the firm

Used to increase consistency and coordination between these parts

Question 6

What does controlling and measuring performance against targets in management involve?

Answer 6

Promoting food performance
Motivating
Dealing with underperformance

Question 7

What management roles do you get?

Answer 7

• Interpersonal
• Informational
• Decisional

Question 8

Informational management roles:

Answer 8

• monitor
• disseminator
• spokesperson

Question 9

Decisional management roles:

Answer 9

• Entrepreneur
• Disturbance Handler
• Resource Allocator
• Negotiator

Question 10

Interpersonal roles of management:

Answer 10

• Leader
• Liaison
• Figurehead

Question 11

Interpersonal, informational and Decisional roles meanings

Answer 11

**read from book

Question 12

What are some features tied to good leaders?

Answer 12

Incisive 
Desire to succeed
Self confidence
Creative
Encouraging
Multitalented
Emotional Intelligence

Question 13

What are the important leadership positions in a business?

Answer 13

Directors
-usually head of a major functional department, deal with delegating and assisting with departmental objectives and senior staff

Supervisors

Workers representatives

Question 14

What are the different leadership styles?

Answer 14

Paternalistic

Autocratic

Laissez faire

Democratic

Question 15

What is the paternalistic leadership style?

Answer 15

A leadership style based on the approach that the manager is in a better position than the workers in knowing what is best for the business too.

They want to hear opinions but have the final decision

Question 16

What is the autocratic leadership style?

Answer 16

A leadership style that involves one way communication. Superiors keep all decision making power. Orders given and followed

Question 17

What is laissez faire leadership style?

Answer 17

Leadership style that leaves much of the business decision making to the workforce- a hands off approach
The reverse of autocratic
Management is harder since the managers aren’t experienced or knowledgable enough in the specific field

Question 18

What is democratic leadership style?

Answer 18

Leadership style that promotes worker’/s active participation in decision making and equal say between workers

2 way communication

Question 19

Paternalistic ad; disadvantage

Answer 19

-

-

Question 20

Laissez faire ad; disadvantage

Answer 20

-

-

Question 21

Autocratic ad: disadvantage

Answer 21

ADVANTAGE
- quick decision making e.g. emergencies
-

-

Question 22

Democratic ad ; disadvantage

Answer 22

ADVANTAGE
-involvement, Hawthorne effect, better performance
-

DISADVANTAGE
- time consuming
-

Question 23

McGregors Theory X..

Answer 23

The theory that managers view their employees and not being creative, uninterested in work and not willing to take responsibility.

(Can demotivate workers)

Question 24

McGregors theory Y..

Answer 24

The theory that managers believe their workers are creative, willing to take responsibility and enthusiastic

Question 25

Informal leaders disadvantages:

Answer 25

• can undermine management or leaders already in place
• can cause confusion for employees caught between different leaders authority ( less productive)
• can cause employees to do things they don’t want

Question 26

Why are informal leaders effective?

Answer 26

They have influence over their colleagues and can more easily gain trust and sympathy than an actual leader

Question 27

What is emotion intelligence?

Answer 27

Personality characteristics:

• self management
• social awareness
• self awareness
• social skills

Question 28

What is the name of the guy who researched emotional intelligence?

Answer 28

Daniel Goldman