chapter 11 Flashcards
3 aspects to problem solving
1) understanding the problem
2) problem solving strategies
3) factors that influence problem solving
creativity
what is problem solving based on? & 2 approaches
based on heuristics
1) analogy approach (solve problem based on experience with similar previous problems)
2) means-end heuristic (break problem into sub problems than solve individual sub problems)
experts benefit from using _____ (what skills)
well developed TOP DOWN skills
overactive top down processing can interfere with _____
its a problem when __
interfere with effective problem solving
problem with it encourages stereotype threat
when do you use problem solving
when want to reach specified goal
- solution not immediately obvious because missing information
- or not clear how to reach goal
3 components of problem solving
1) initial state
2) obstacles
3) goal state
what is the initial state of problem solving?
situation at beginning of problem
what are obstacles in problem solving
restrictions that make it difficult to proceed from initial state to goal state
when do you reach goal state?
when solve problem
what is thinking?
- requires you to go beyond the info you were given, so you can reach the goal
goal may be solution, belief or decision
2 aspects of creativity?
novel (new never seen before)
useful
3 steps to solve problem
1) pay attention
2) understand the problem
3) represent the problem
what is paying attention
in problem solving
- selecting relevant information then attend to that info
- ignore irrelevant information
- free of divided attention
example of way to assist yourself in paying attention
underlying key words (for exam)
challenge of paying attention
focusing on appropriate part
“understand”
have constricted a well-organized mental representation of the problem
- based on information provided in the problem and own previous experience
3 parts to understanding the problem
during problem solving
coherence
- problem must make sense
correspondence
- way of thinking must correspond to actual problem
knowledge
- need to know the information needed to solve the problem
- word knowledge, semantic, lexical knowledge, schemes
what is problem representation
way to translate the elements of the problem into a different format
more likely to reach effect solution in problem (during representing problem- problem solving)
more likely if choose appropriate representation
4 ways to represent the problem
symbols
matrices
diagrams
images
example of symbol while representing the problem
ex: there are 15 times as many students as profs at Dalhousie
s=15p
problem with symbols (representing the problem)
common error
- often make mistakes when try to translate words into symbols
- may over simplify the sentence so that they misrepresent the info
what are matrices
grid consisting of rows and columns that shows all possible combinations of items
- good way to track info
when to use matrices
suitable when info is stable (not changing over time)
benefit of matrices (to students)
- students who represented problem my matrices were likely to solve problem correctly
3 types of diagrams
1) schematic
2) hierarchical tree diagram
3) graphs
what are schematic diagrams
who uses them
- puts into symbolic from the different components that comprise a problem
- engineers and architects
what is a hierarchical tree diagram
- uses tree like structure to show various possible outcomes in a problem
when is hierarchical diagram useful?
- helpful in showing relationship between categorized items
- good for non-academical info (inc satisfaction in customer service)
which type of diagram is best at representing data
graphs
- represent how one thing is related to another
benefits to using graphs
- allow to represent abstract info in concrete fashion
- good when want to represent large amount of info
2 types of images (visual)
mental
drawings
when do we use situated cognitive approach
often use helpful information in our immediate environment to create spatial representations
- emphasizes the external situation
during situated cognitive approach how do you make dimensions quickly
Make decisions about up-down dimension more quickly than decisions about left-right dimension
what is embodied cognition approach?
often use our own body and own motor actions, in order to express our abstract thoughts and knowledge
3 problem solving approaches
1) trial and error
2) algorithms
3) heuristics
which problem solving approaches is least effective
trial and error
skinners way of training rats which problem solving approach was used
trial and error
what are algorithms
- rules (applied same way until solve problem)
- always produce a correct solution (not always efficient)
what is exhaustive search?
- example of algorithms
- try out all possible answers in specific system
approach used in heuristics
experience- based approach
- based on things you know about world
- like mental shortcuts, try to find efficient way to problem solve
what is a heuristic?
general rule that is usually correct
disadvantage of heuristic
not always efficient
- do not guarantee a correct solution
how to use heuristics in problem solving
Ignore some alternates and explore only those that seem especially likely to produce a solution
3 kinds of heuristics
1) hill-climbing
2) means-end analysis
3) analogical reasoning
what is hill-climbing
- keep moving directly towards solution/end point
when is hill climbing ineffective?
when need to move away from goal
(to solve problem)
- ex: rubix cube
how to use hill-climbing method?
You reach a choice point- you consistently choose the alternative that seems to lead most directly to goal
- fail to choose an indirect alternative (may have greater long term benefits)
when is hill-climbing method useful?
Useful when do not have enough information about alternatives, because can only see immediate next step (can lead astray)
- encourages short term goals (rather than long term solutions)