Chapter 10 - Understanding Work Teams Flashcards
what is a work group?
a group that interacts primarily to share information, make decisions, and help each group member perform within his or her area of responsibility
what is a work team?
a group whose individual efforts result in performance that is greater than the sum of the individual inputs
what are problem-solving teams?
- groups of five to twelve
- employees from the same department
- meet for a few hours each week
- discuss ways of improving quality, efficiency, and the work environment
what are self-managed work teams?
groups of ten to fifteen people who autonomously implement solutions and take responsibility for the outcomes (responsibilities normally given to supervisors)
what are cross-functional teams?
employees from about the same hierarchical level but from different work areas who come together to accomplish a task
what are virtual teams?
teams that use technology to tie together physically dispersed members in order to achieve a common goal
what is a multiteam system?
a collections of two or more interdependent teams that share a superordinate goal; a team of teams
what factors determine wether teams are successful?
adequate resources
leadership and structure
culture or climate
performance evaluation and reward system
crises and extreme contexts
what is organizational demography?
the degree to which members of a work unit share a common demographic attribute, such as age, sex, race, educational level, or length or service in an organization
The most effective team have ____ members
5 to 9
What is reflexivity?
A team characteristic of reflecting on and adjusting the master plan when necessary
What is team efficiency?
a team’s collective belief that they can succeed at their tasks
What is team identity?
a teams member’s affinity for and sense of belongingness to their team
What is team cohesion?
a situation when team members are emotionally attached to one another and motivated toward the team because of their attachment
What is a mental model?
team members’ knowledge and beliefs about how the work gets done by the team
What are Relationship Conflicts?
those based on interpersonal incompatibility, tension, and animosity towards others
they are always dysfunctional
What are Task Conflicts?
- stimulate discussion
- promote critical assessment of problems and options
- can lead to better team decision
