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1JP00 - Fundamentals of WOP for premasters > Chapter 10: Stress and Worker Well-being > Flashcards

Chapter 10: Stress and Worker Well-being Flashcards

1
Q

What is work stress?

A

External pressures (stressors), that create a specific tension (stress reaction or strain). The limit of tolerance, dependent upon personal and situational factors.

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2
Q

Fight-or-flight reaction

A

Is an adaptive response to stressful situations exhibited by humans in which they choose to either fight or escape.

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3
Q

Eustress

A

A type of stress that provides challenges that motivate individuals to work hard and meet their goals.

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4
Q

Distress

A

At type of stress resulting from chronically demanding situations that produces negative helaht outcomes.

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5
Q

General adaption syndrom (GAS)

A

A identical response to almost any disease or trauma.

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6
Q

Alamr reaction

A

Is a stage of the general adaptation syndrome in which the body mobilizes resources to cope with added stress.

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7
Q

Stress hormone

A

A chemica relased in the body when a person encounters stressful situations.

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8
Q

Resistance

A

In a stage of GAS in which the body copes with the orginal source of stress but resitance to other stressors is lowered.

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9
Q

Exhaustion

A

Is a stage of GAS in which overlal resistance drops and adverse consequences can result unless stress in reduced.

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10
Q

Problem-focused coping

A

A type of coping directed at managing or altering a problem cuasing the stress.

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11
Q
A
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12
Q

Emotion-focused coping

A

A type of coping directed at reducing the emotional repsone to a problem by avoiding the problem.

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13
Q

Stressor

A

A physical or psychological demand to which an individual responds

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14
Q

Strains

A

A reaction or response to stressors

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15
Q

Physical stressors

A
  • Physical conditions like noise, heat, cold, heavy (physical labor).
  • Work demands like work pace, workload, work hours.
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16
Q

Interpersonal conflict

A

Negative interaction with co-workers

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17
Q

Role stressors

A

Is a collective term for stressors resulting from the multiple tasks requirements. The role is the expectations regarding the responsibilities and requirements of a particular job.

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18
Q

Role ambiguity

A

A stressor that occurs when employees lack clear knowledge of what behaviro is expected in their job.

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19
Q

Role confilict

A

Is a stressor that occurs when demands from different soruces are incompatible.

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20
Q

Role overload

A

Is a stressor that occurs when demands for differen soruces are incompatible.

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21
Q

Role overload

A

Is a stressor that occurs when an individual is expected to fulfill too many roles at the same time.

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22
Q

Work-family conflict

A

Is a situation that occurs when workers experience when they have not enough time for both.

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23
Q

Emotional labor

A

A regulation of one’s emotions to meet job demands. Can be achieved through surface acting and deep acting.

24
Q

Surface acting

A

Emotional labor that consits of managing or faking one’s expressions or emotions.

25
Q

Deep acting

A

Emotional labor that consists of managing one’s feeling including emotions requried by the job.

26
Q

Work stressors

Cause of Work stress

A
  • Physical stressors
  • Psychological and emotional stressors
    • Lack of control/predictability
  • -Interpersonal conflict
  • -Role stressors, abiguity, conflict, overload
  • -Work-family conflict
  • -Emotional labour
27
Q

Strains

Consequences of Work Stess

A

Physical/physiological;
- (stress) hormonal changes.
- Cardiovascular, biochemical, immune system.
Phychological;
-Burnout, mental exhaustion
Behavioral;
- Decreased information processing, reduced task.
- Performance, counterproductive work behavior.

28
Q
A
29
Q

Change-related stressors

A

Work demands that have gains for individuals but can be stressful.

30
Q

Hindrance-related stressors

A

Are job demands that tend to limit individuals work

31
Q

Burnout

A

An extreme state of psychological strain resulting from a prolonged response to chronic job stressors that exceed an individual’s resource to scope.

32
Q

Emotional exhaustion

A

A burnouts that occurs when individuals feel emotionally drained by work.

32
Q

Depersonalization

A

A burnout that occurs when individuals become hardened by their job and tend to treat clients like objects.

33
Q

Low perosnal accomplishments

A

A burnout in which individuals feel they can’t deal with problems effectively and understnad or identify with other problems.

34
Q

Shift work

A

Scheduling work into temporal shifts

35
Q

Circadian cycle

A

24h cycle with people sleeping and being active while it’s light outside.

36
Q

Fixed shift

A

A particular shift that is permanently assigned to a worker.

37
Q

t

A
37
Q

Rotating shift

A

A shift that changes over a certain period of time.

38
Q

Flextime

A

Is a schedule in which individuals choose their own times to work.

39
Q

Work Stess Moderators/resources

A

Personal resources;
- Locus of control
- Hardiness (control, commitment, challenge).
- Self-esteem
- Type A behaviroal pattern (performance orientated, irritable, time, urgent).
Situational resources;
- Social support (colleagues, friends, family).
- Job characteristics (variation, autonomy).
- Feedback, rewards, appreciation.

40
Q

Person-Environment Fit model

French et al, 1982

A

The extent to whcih a personal experience stress is dependent upon the fit between person and environment.
- Person-Job fit
- Person-organization fit

41
Q

Person-job fit

A

Extent to which the skills and interest of individual are compatible with the job.

42
Q

Personal-organization fit

A

Extent to which the values of an employee are equal to the values of most other employees.

43
Q

Demand-control model

Karasek 1979

A

A model suggesting that two factors are prominent in producing job stess:
1. Job demands - workload and/or intellecutal demands.
2. Job control - autonomy, opportunities (different) skill use.

44
Q

Type a behavior pattern (TABP)

A

A set of characteristics exhibited by individuals who are enganged in a chronic struggled to obtain an unlimeted number of poorly defined things from their environment in the shortest period of time.

45
Q

Honstility (feeling)

A

Is a subcomponent of TABP with increased section of stress hormones.

46
Q

Achivement striving (AS)

A

The tendency to active and to work ahrd in achiving one’s goal (subcomponent of TABP)

47
Q

Impatience

A

Subcomponent of TABP that reflects intolerance and frustation resulting from being slowed down.

48
Q

Time urgency

A

Is a TABP behavior pattern that refers to the feeling of being pressured by inadequate time.

49
Q

Occupational health psychology

A

The area of psychology that involves the improvement of quality of work life and protecting wellbeing of workers.

50
Q
A
51
Q

Primary prevention strategies

A

Are stress provention strategies conerned with modifying or eliminating** stressors of work**. Adaptation of work situation.
- Job (re)design
- Individual Congitive restructering.

52
Q

Secondary prevention strategies

A

Stress response so if people are stressed. Enhancing coping skills/ wyas of dealing with stress (proactive and reactive).
- Builing social support systems at work.
- Individual skills training.

53
Q

Tertiary prevention

A

Stess consequences (people with burnout) to get people back to work. Healing of stress consequences (reactive).
- Employee Assistance programmes at work.
- Medical care, psychotherapy, counseling for individual.

54
Q

How can we trive at work?

A
  • Positive emotions
  • Positive self-image
  • Commitment
  • Engagement

Balance between work demands and resources;
- Eliminate stressors
- Increase resources
- Enhance coping skills.
Fair working environment;
- Fair reward
- Information and voice
- Respectful treatment

1JP00 - Fundamentals of WOP for premasters (16 decks)

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