Chapter 10 - Job Attitudes Flashcards by Jo Michael

Degree of positive or negative feelings a person has toward a particular person, place, or thing

Attitude

How well did you know this?

Not at all

Perfectly

Why are Job attitudes important?

Influence work behavior
Improving job attitudes is a desirable goal
They can help us understand the complexities of work & nonwork life

How well did you know this?

Not at all

Perfectly

Generalized feeling not identified with a particular stimulus & not sufficiently intense to interrupt ongoing thought processes

Mood

How well did you know this?

Not at all

Perfectly

Feelings normally associated with specific events or occurrences that are intense enough to disrupt thought processes

Emotion/ Affect

How well did you know this?

Not at all

Perfectly

An ___________ is the degree of positive or negative feelings a person has toward a particular person, place, or thing

Attitude

How well did you know this?

Not at all

Perfectly

According to the Theory of Planned Behavior, the determinants of an action are ones _________ to perform the action

Intention

How well did you know this?

Not at all

Perfectly

One benefit of using the Faces Scale measure job satisfaction is that scale ___________

Is easier for verbally unskilled employees to complete

How well did you know this?

Not at all

Perfectly

Recent research indicates that the relationship between job satisfaction & performance is stronger in cultures that are high on _____ & low on ______

Individualism; uncertainty avoidance

How well did you know this?

Not at all

Perfectly

Contextual performance is also known as: ___________

Organizational citizenship behavior

How well did you know this?

Not at all

Perfectly

One of the strongest predictors of affective & normative commitment is: ___________

Organizational support

How well did you know this?

Not at all

Perfectly

What is emotional labor? Please provide an example of a job in which emotional labor can be very detrimental to the organizational outcomes?

Emotional labor is the effort, planning, & control required by employers to express organizationally desired emotions during interpersonal interactions. For example, if you are a customer representative & you are experiencing emotional labor you will not be able to do the job properly & in turn not be as pleasant, helpful, or encouraging as a customer service representative is supposed to be. Overall, this can cause damage to the organization as well as the individual.

How well did you know this?

Not at all

Perfectly

Pleasurable, positive emotional state resulting from the cognitive appraisal of ones job or Job experiences

Job Satisfaction

How well did you know this?

Not at all

Perfectly

Relative strength of an individual’s identification with, attachment to, & involvement in a particular organization

Organizational Commitment

How well did you know this?

Not at all

Perfectly

An individual’s perception of the social pressures to perform or not perform a particular behavior

Subjective norm

How well did you know this?

Not at all

Perfectly

Individuals belief about how easy or difficult performance of the behavior is likely to be

Perceived behavioral control

How well did you know this?

Not at all

Perfectly

Characteristics or factors that lead to job satisfaction

Antecedents if job satisfaction

How well did you know this?

Not at all

Perfectly

Outcomes or results of job satisfaction

Consequences

How well did you know this?

Not at all

Perfectly

What does the Theory of Planned Behavior say?

The determinants of an action are ones intentions to perform the action

How well did you know this?

Not at all

Perfectly

What are some antecedents of job satisfaction?

job characteristics
individual/personal characteristics
social factors
growth opportunities

How well did you know this?

Not at all

Perfectly

What are some consequences of job satisfaction?

performance
withdrawal behaviors
counterproductive behaviors

How well did you know this?

Not at all

Perfectly

What are some performance consequences?

task

- contextual

How well did you know this?

Not at all

Perfectly

What are some withdrawal behaviors in consequences?

Absenteeism
Lateness
Turnover
(Attempt to withdraw from work but maintain ties to organization & work role)

What are some counterproductive behaviors?

Theft
Sabotage
Aggression

What are some job characteristic antecedents?

Skill variety 
Task identity
Task insignificance
Autonomy
Job feedback
Workload

What are some individual/personal characteristic antecedents?

Affective disposition Genetics Self-esteem

What are some social factors antecedents?

Supervisor relationships Coworker relationships Role variables organizational justice

What are some growth opportunities?

Promotion Merit pay & benefits Work-family issues

Tendency to respond to classes of environmental stimuli in predetermined, affect-based ways

Affective Disposition

Employees perceptions of their value is organization members

Organizational-based self-esteem (OBSE)

Role of fairness in the workplace

Organizational Justice

What is the honeymoon-hangover effect?

Job satisfaction is highest at the beginning of a new job (honeymoon) - new experiences, new people - everyone is helpful & nice However, JOb Satisfaction drops & levels out after a few months (hangover) - get used to the novelty - people start acting more “normal”

What is global satisfaction?

Overall job performance Overall job outcome General dispositions

What is facet level job satisfaction?

Quality of supervision Whether or not they’ve recent promotion Quality of specific work outcomes

Which principle states the strength of a relationship between a job attitude & a job outcome will depend on their matched level of specificity

Compatibility Principle

Most frequently used & best-validated measures of job satisfaction

Job Description Index (JDI)

What are the 5 dimensions in the Job Description Index (JDI)?

``` Satisfaction with type of work Pay Promotion opportunities Supervision Coworkers ```

Useful for assessing - overall satisfaction from employees - customer satisfaction w/ food or product - patient level of pain or discomfort

Faces Scale

What are some advantages of standardized measures?

Allows for the comparison of data | JDI is one of the most reliable & valid

What are some disadvantages of standardized measures?

- Measures are often missing aspects of the job that impact JS(personality, organizational fit) - the self-report nature of measures

What are the 2 types of absenteeisms? Define them.

* Voluntary absenteeism - employees miss bc they want to do something else(not bc they’re ill or unable to work) * Involuntary absenteeism - employees have a legitimate excuse for missing work-typically illness

What are the 2 types is turnovers? Define them.

* Involuntary turnover - when an employee is fired or laid off * Voluntary turnover - when competent & capable employees leave to work elsewhere

What are the 3 types of Organizational commitment? Define them.

* Affective commitment - emotional attachment to an organization - “want to” * normative commitment - obligation to remain in the organization - “should” or “ought to” * continuance commitment - perceived cost of leaving the organization - “have to” or “need to”

What is the most widely used measure?

Organizational Commitment Questionnaire (OCQ)

Behaviors that bring, or are intended to bring harm to an organization, it’s employees, or it’s stake holders

Counterproductive Work Behaviors ( CWBs)

Enjoy the act of working, obsessed with it, devotes personal time at the expense of other important life roles

Workaholics

Extent to which employees are cognitively engaged in their jobs

Job Involvement

Employees global believes concerning the extent to which the organization values their contributions &a cares about their well-being

Perceived organizational support (POS)

Ways in which individuals monitor their emotions & all the expression of this emotions

Emotion regulation

Effort, planning, & control required by employees to express organizationally desired emotions during interpersonal interactions

Emotional Labor

Degree of importance that work, in general, holds in an employees life - develops from socialization - related to affective commitment

Work Centrality

What are 2 examples of emotion regulation? Define them.

* Amplification - faking/exaggerating pleasant emotion(can lead to job satisfaction) * suppression - hiding displays of felt emotions such as anger. Jealousy(can lead to job dissatisfaction)

Accomplishing work tasks from distant location using electronic communication *dangers- alienation, promotion less likely, loss of identity

Telecommuting

What are some changes in job structure that can ⬆️ positive attitudes? Define them.

* Job rotation - systematic movement of workers from one type of task to another to alleviate boredom & enhance worker training * Job enlargement - the expansion of a job to include additional & more varied work tasks * Job enrichment - allowing workers a greater voice in planning, execution, & evaluation of their own work activities

What are some changes in pay structure that can ⬆️ positive attitudes? Define them.

* skill-based pat - compensation in which workers are paid based on their knowledge & skills * merit pay - compensation in which employees receive a base rate & additional pay based on performance * gain-sharing - compensation based on effective group/unit performance * profit-sharing - all employees receive a small share of an organizations profits