Chapter 10 - Communication Mgmt

Question 1

What is the difference between communication technology, communication methods and communication channels?

Answer 1

Communication technology: specific tools, systems, computer programs etc. Examples: conversations, meetings, written documents etc.

Communication methods: a systematic procedure, technique or process. Examples: interactive communication, push communication, pull

Communication channels: the connection between stakeholders, where total channels is n(n-1)/2 where n=number of stakeholders incl project manager

Question 2

What is the difference between a work performance report and a project report, and which process produces each?

Answer 2

A work performance report is the output of the monitor and control project work process

The project report is a technique of the manage communications process and is more an ad hoc report (though it can be prepared regularly) that provides information about the project.

My interpretation: work performance report = how much budget have we used, project report can be a weekly status update, what are the challenges etc. Or a workshop read out document

Question 3

What is the main benefit of the Manage communications process?

Answer 3

It enables an efficient and effective information flow between the project team and the stakeholders

Question 4

What are examples of communication blockers?

Answer 4

• noisy surroundings
• distance
• improper encoding of messages
• language
• culture