Chapter 10 - Change Management Flashcards
1
Q
Triggers for Change
A
- Internal - 9M’s
- External - PEST (indirect), 5 forces (direct)
2
Q
Lewins model of change
A
Unfreeze –> Move –> Refreeze
3
Q
Lewins force field analysis
A
Driving forces must be greater than restraining forces
4
Q
Implenenting Change
A
- Pace
- Manner
- Scope
5
Q
Introducing Change
(Kotter)
A
- Create sense of urgency
- Powerful guiding coalition - teams, team building
- Create vision
- Communicate vision
- Empower others to act on vision
- Short term wins
- Keep momentum
- Incorporate into culture
6
Q
Tuckman
A
- Forming
- Storming
- Norming
- Performing
7
Q
Overcoming resistance to change
(Kotter + Schlesinger)
A
- Education / Communication
- Participation / Involvement
- Facilitation / Support
- Negotiation / Agreement
- Manipulation / Co-option
- Explicit / Implicit Coercion
8
Q
Change agents
A
Faciliate and manage change
- Leaders, Managers, Outsiders
9
Q
Managing Decline
A
- Retrenchment - radical cost cutting
- Turnaround - repositioning in market
- Divestment - sell part of business
- Liquidation - sale of whole orgainsation
10
Q
Analysing Resistance to change
A
- Personal - criticism, feeling less valued
- Job - working conditions e.g. pay, fear of de-motion/unemployment
- Social - resent lack of consultation, enjoyment of current environment, loss of interaction, dislike CEO
11
Q
Change Adept
A
- See change as normal state
- Innovate, Perform, Colaborate
12
Q
Overcoming/Reducing Storming phase
A
- Social e.g. team building
- Clear role/objectives
- Use existing relationships
- Group incentives e.g. bonus
- Buddy system
- Use Belbin as forming stage
13
Q
Mentoring / Coaching
A
- Mentoring - ongoin, wide-ranging, tehncical + non-technical
- Coaching - specific time period, specific skills
14
Q
Abilene Paradox
A
Group agrees to what no one individual wants
15
Q
Decentralisation
A
- Increases motivation
- Quicker decision making
