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ENGRNG MAN > CHAPTER 10 > Flashcards

CHAPTER 10 Flashcards

1
Q

designed mainly to produce products or services

A

ORGANIZATIONS

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2
Q

refers to “any process that accepts inputs and uses resources to change those inputs in useful ways”

A

OPERATION

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3
Q

INPUTS

A

land
labor
capital
entrepreneurship

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4
Q

converts the inputs into final goods or services

A

TRANSFORMATION PROCESS

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5
Q

EXAMPLES OF FINAL GOODS AND SERVICES

A
  1. industrial chemicals
  2. services
  3. electrical products
  4. electronic products
  5. mechanical devices
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6
Q

INDUSTRIAL CHEMICALS

A

methylene chloride
borax powder
phosphoric acid

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7
Q

which are produced by chemical manufacturing firms

A

INDUSTRIAL CHEMICALS

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8
Q

those for the construction of ports, high-rise buildings, roads, bridges, etc.

A

SERVICES

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9
Q

ELECTRICAL PRODUCTS

A

transformers, circuit breakers, switch gears, power capacitor, etc.

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10
Q

which are produced by electrical manufacturing firms

A

ELECTRICAL PRODUCTS

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11
Q

ELECTRONIC PRODUCTS

A

oscilloscope, microwave test system, transistors, cable testers, etc

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12
Q

which are produced by electronics manufacturing firms

A

ELECTRONIC PRODUCTS

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13
Q

MECHANICAL DEVICES

A

forklifts, trucks, loaders, etc.

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14
Q

which are produced by manufacturing firms

A

MECHANICAL DEVICES

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15
Q

PRODUCTION PROCESS

A

inputs

transformation process

outputs

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16
Q

INPUTS

A

land
labor
capital
entrepreneurship

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17
Q

transformation process

A

equipment
procedures
technology

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18
Q

OUTPUTS

A

products
services

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19
Q

those for construction management and supervision, project management services, etc. which are produced by engineering consultancy firms

A

ENGINEEERING CONSULTANCY SERVICES

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20
Q

is an activity that needs to be managed by competent persons

A

OPERATIONS

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21
Q

” the process of planning, organizing, and controlling operations to reach objectives efficiently and effectively “

A

OPERATION MANAGEMENT

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22
Q

is related to “ the cost of doing something or the resource utilization evolved”

A

EFFICIENCY

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23
Q

refers to goal accomplishment

A

EFFECTIVENESS

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24
Q

when one is able to reach his objectives

A

EFFECTIVENESS

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25
Q

must be performed in coordination with the other functions like those for marketing and finance

A

OPERATIONS MANAGEMENT

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26
Q

BASIC FUNCTION

A

to produce products or services

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27
Q

expected to produce some output at whatever management level he is

A

ENGINEER MANAGER

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28
Q

his function is “ to determine and define the equipment, tools, and process required too convert the design of the designed product into reality in an efficient manner

A

MANUFACTURING ENGINEER

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29
Q

is responsible for the actual construction of whatever bridge or road his company has agreed to put up

A

ENGINEER IN CHARGE

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30
Q

he is required to do it using the least-expensive and the easiest method

A

ENGINEER IN CHARGE

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31
Q

must find ways to contribute to the production of quality goods or services and the reduction of costs in his department

A

OPERATIONS MANAGER

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32
Q

is one with several years of experience in the operation divisions and possesses an academic background in engineering

A

TYPICAL OPERATION MANAGER

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33
Q

PRODUCTION OPERATION

A

-Facilities
-Production and Inventory Control
-Quality Assurance and Control
-Procurement
-Manufacturing
-Engineering/ Design
-Industrial engineering
-Process Engineering

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34
Q

FACILITIES

A

Construction
Maintenance

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35
Q

PRODUCTION AND INVENTORY CONTROL

A

Scheduling
Material Control

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36
Q

MANUFACTURING

A

Tooling
Fabrication
Assembly

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37
Q

ENGINEERING/ DESIGN

A

Product development and design
Detail product specifications

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38
Q

INDUSTRIAL ENGINEERING

A

Efficient use of machines, space, and personnel

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39
Q

PROCESS ENGINEERING

A

Development and installation of production tools, equipment, and processes

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40
Q

FINANCE/ ACCOUNTING

A

Disbursement/Credit
Funds Management
Capital Requirements

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41
Q

Disbursement/Credit

A

Accounts Receivable
Accounts Payable
General Ledger

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42
Q

FUND MANAGEMENT

A

Money Market
International Exchange

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43
Q

CAPITAL REQUIREMENTS

A

Stock Issue
Bond Issue and Recall

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44
Q

TYPES OF TRANSFORMATION PROCESSES

A
  1. MANUFACTURING PROCESSES

a) job shop
b) batch flow
c) worker-paced line flow
d) machine-paced line flow
e)batch/ continuous flow hybrid

  1. SERVICE PROCESSES

a) service factory
b) service shop
c) mass service
d) professional service

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45
Q

are those that refer to the making of products by hand or with machinery

A

MANUFACTURING PROCESSES

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46
Q

is one whose production is based on sales orders for variety of small lots

A

JOB SHOP

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47
Q

are very useful components of the entire production effort, since they manufacture products in small lots that are needed by, but cannot be produced economically by many companies

A

JOB SHOP

48
Q

produce custom products, in general

A

JOB SHOP

49
Q

may be manufactured within a short notice

A

PRODUCTS

50
Q

the type of layout used by job shops where similar machines are grouped together

A

PROCESS LAYOUT

51
Q

are layer intensive and machines are frequently idle

A

JOB SHOP

52
Q

is where lots of generally own designed products are manufactured

A

BATCH FLOW PROCESS

53
Q

there is flexibility to produce either low or high volumes

A

BATCH FLOW PROCESS

54
Q

not all procedures are performed on all products

A

BATCH FLOW PROCESS

55
Q

the type of equipment used are mostly for general purpose

A

BATCH FLOW PROCESS

56
Q

the process layout is used

A

BATCH FLOW PROCESS

57
Q

the operation is labor intensive, although there is less machine idleness

A

BATCH FLOW PROCESS

58
Q

the size of operation is generally medium-sized

A

BATCH FLOW PROCESS

59
Q

PROCESS FLOW DIAGRAM FOR A JOB SHOP

A
  1. Preparation and grouping materials
  2. Lathe work
  3. Milling
  4. Grinding
  5. Inspection and shipping
60
Q

EXAMPLE OF FACTORIES USING THE LARGE BATCH FLOW

A

Wineries
Scrap-metal reduction plants
Road-repair contractors

61
Q

refers to the production layout arranged in a sequence to accommodate processing of large volume of standardize products or services

A

ASSEMBLY LINE

62
Q

an assembly line refers to the production layout arranged in a sequence to accommodate processing of large volume of standardize products or services

A

WORKER-PACED ASSEMBLY LINE

63
Q

EXAMPLES OF WORKER PACED ASSEMBLY LINES

A

Food marts like McDonalds and Shakeys

64
Q

WORKER-PACED ASSEMBLY LINE is characterized by

A
  1. Products manufactured are mostly standardized
  2. There is a clear process pattern
  3. Specialized equipment is used
  4. The size of operation is variable
    5 The process is worker-paced
  5. The type of layout used is the line flow
  6. Labor is still big cost problem
65
Q

this type of production process produces mostly standard products with machines playing a significant role

A

MACHINE-PACED ASSEMBLY LINE

66
Q

OTHER FEATURE OF MACHINE-PACED ASSEMBLY LINE

A
  1. The process is of clear, rigid pattern
  2. Specialized type of equipment is used
  3. The line flow layout is used
  4. Capital equipment is a bigger cost item than labor
  5. Operation is large
  6. The process is machine-paced
67
Q

EXAMPLE OF MACHINE PACED ASSEMBLY LINE

A

auto-mobile manufacturers like General motors and Ford motors

68
Q

is characterized by “ the rapid rate at which items move through the system”

A

CONTINUOUS FLOW PROCESSING

69
Q

this processing method is very appropriate for producing highly standardized products like calculator, typewriters, automobiles, televisions, cellular phones, etc.

A

CONTINUOUS FLOW PROCESSING

70
Q

OTHER CHARACTERISTICS OF CONTINUOUS FLOW PROCESSING

A
  1. There is economy of scale in production, resulting to low per unit cost per production
  2. The process is clear and very rigid
  3. Specialized equipment are used
  4. The line flow layout is used
  5. Operations are highly capital intensive
  6. The size of operation is very large
  7. Processing is fast
71
Q

BODY ASSEMBLY

A

-floor pan, body side, roof panel, positioning and welding
-door hanging
-engine enclosure positioning and welding
-front-end assembly
-metal finishing

72
Q

HARD TRIM LINE

A

-bumpers and other chrome
-glass
-vinyl tops
-air-conditioning
-instrument panel

73
Q

SOFT TRIM LINE

A

-seats
-floor and ceiling covers

74
Q

FINAL CHASIS LINE

A

-fluid filling
-under-hood wiring and hose connections
-testing of car’s computer diagnostic system

75
Q

PAINT SHOP

A

-primer(ELPO BATH)
-finish coat

76
Q

MISCELLANEOUS CHASSIS OPERATIONS

A

-gas tank and fuel line
-brake line assembled
-front-end alignment
-rear axle mounted
-wheel mounting

77
Q

MOTOR CRADLE LINE

A

-dressing of basic motor with various parts, hoses, and harnesses
-transmission, fan
-front axle and brakes
-mating of motors with its cradle
-exhaust system, rear wheel brake lines

78
Q

this method of processing is a combination of the batch and the continuous flow

A

BATCH/ CONTINUOUS FLOW HYBRID

79
Q

DISTINCT LAYOUTS

A

-one for batch
-one for continuous flow

80
Q

COMPANIES USING THE BATCH/ CONTINUOUS FLOW HYBRID

A

-breweries
-gelatin producers and
-tobacco manufacturers

81
Q

are those that refer to the provision of services to persons by hand or by machinery

A

SERVICE PROCESSES

82
Q

offers a limited mix of services which results to some economies of scale in operations

A

SERVICE FACTORY

83
Q

this also affords the company to complete in terms of price and speed of producing the service

A

SERVICE FACTORY

84
Q

preferred by the service factory that is rigid pattern of line flow processing

A

PROCESS LAYOUT

85
Q

EXAMPLES OF SERVICE FACTORIES

A

McDonalds and Shakeys

86
Q

provides a diverse mix of services

A

SERVICE SHOP

87
Q

the layout used are those for job shops or fixed position and are adaptable to various requirements

A

SERVICE SHOP

88
Q

abound throughout the Philippines

A

SERVICE SHOPs

89
Q

SERVICES PROVIDED BY SERVICE SHOPS

A
  • car engine tune-up
    -wheel balancing
  • wheel alignment
  • change oil, etc.
90
Q

provides services to a large number of people simultaneously

A

MASS SERVICE COMPANY

91
Q

a unique processing method is therefore, necessary to satisfy this requirement. to be able to serve many people, mass service companies offer limited mix of services

A

MASS SERVICE

92
Q

the process layout used is typically fixed position where customers move through the layout

A

MASS SERVICE

93
Q

these are companies that provide specialized services to other firms or individuals

A

PROFESSIONAL SERVICES

94
Q

EXAMPLE OF PROFESSIONAL SERVICES

A
  1. engineering or management consulting services which help in improving the plant layout or the efficiency of a company
  2. design services which supply designs for a physical plant, products, and promotion materials
  3. advertising agencies which help promote a firm’s products
  4. Accounting services
  5. Legal services
  6. Data processing services
  7. health services
95
Q

offer a diverse mix of services. there is a lower utilization of capital equipment compared to the services factory and the service shop

A

PROFESSIONAL SERVICE FIRMS

96
Q

the process pattern used is very loose. the process layout used is identical to the job shop

A

PROFESSIONAL SERVICE FIRMS

97
Q

are oftentimes , faced with delivery problems brought about by nonuniform demand

A

PROFESSIONAL SERVICE FIRMS

98
Q

STRATEGIES THAT MAY BE USED IN PROFESSIONAL SERVICE FIRMS

A
  1. the use of staggered work-shift schedules
  2. the hiring of part -time staff
  3. providing the customers with opportunity to select the level of service
  4. installing auxiliary capacity or hiring subcontractors
  5. using multiskilled floating staff
  6. installing customers self-service
99
Q

IMPORTANT PARTS OF PRODUCTIVE SYSTEMS

A
  1. design product
  2. production planning and scheduling
  3. purchasing and materials management
  4. inventory control
  5. work flow layout
  6. quality control
100
Q

expect the products the buy would perform according to assigned functions.

A

CUSTOMERS

101
Q

refers to “ the process of creating a set of product specifications appropriate to the demands of the situations “

A

PRODUCT DESIGN

102
Q

PRODUCT DESIGN TEAM

A

composed of
engineers,
manufacturing,
marketing specialists

103
Q

may be defined as “ forecasting the future sales of a given product, translating this forecast into the demand it generates for various production facilities, and arranging for the procurement of these facilities”

A

PRODUCTION PLANNING

104
Q

is a very important activity because it helps management to make decisions regarding capacity. when the right decisions are made, there will be less opportunities for wastages

A

PRODUCTION PLANNING

105
Q

is the “phase of production control involved in developing time tables that specifies how long each operation in the production process takes “

A

SCHEDULING

106
Q

assures the optimization of the use of human and nonhuman resources

A

EFFICIENT SCHEDULING

107
Q

refers to “ the approach that seeks efficiency of operation through integration of all material acquisition, movement, and storage activities in the firm”

A

MATERIALS MANAGEMENT

108
Q

is the process of establishing and maintaining appropriate levels of reserve stocks of goods

A

INVENTORY CONTROL

109
Q

WAYS OF ACHIEVING PROPER INVENTORY CONTROL

A
  1. determining reorder point and reorder quantity
  2. determining economic order quantity
  3. the use of just-in-time (JIT) method of inventory control
  4. the use of material requirement planning (MRP)method of planning and controlling inventories
110
Q

is the process of determining the physical arrangement of the production system. in the transformation process, the flow of work may be done either haphazardly or orderly.

A

WORK-FLOW LAYOUT

111
Q

his job is to assure that a cost-effective work-flow layout is installed

A

OPERATION MANAGER

112
Q

BENEFITS OF A GOOD WORK FLOW LAYOUT

A
  1. minimize investment in equipment
  2. minimize overall production time
  3. use existing space most effectively
  4. provide for employee convenience, safety, and comfort
  5. maintain flexibility of arrangement and operation
  6. minimize material handling cost
  7. minimize variation in types of material-handling equipment
  8. facilitate the manufacturing (or service) process
  9. facilitate the organizational structure
113
Q

refers to the measurement of products or services against standard set by the company

A

QUALITY CONTROL

114
Q

are maintained by the the management to facilitate production and to keep customers satisfied

A

STANDARD REQUIREMENTS

115
Q

breeds customer complaints, returned merchandise , expensive lawsuits, and huge promotional expenditures

A

POOR QUALITY CONTROL

ENGRNG MAN (6 decks)

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